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“Very good stay - underated - great for Drayton Manor” 4 of 5 bubbles
Review of Park Inn by Radisson Birmingham Walsall

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Park Inn by Radisson Birmingham Walsall
Ranked #7 of 11 Hotels in Walsall
Wales
Level Contributor
95 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Very good stay - underated - great for Drayton Manor”
4 of 5 bubbles Reviewed 11 August 2014

I was expecting this to maybe be a bit ropey, having read the reviews on here, but this is a good hotel. I needed connecting rooms and was able to arrange them with no difficultly; everyone was polite and helpful; the rooms were a good size, clean and tidy and a good standard; parking was no problem and the location was excellent for our needs.

We had rooms around the back which were nice and quiet and had no complaints about them. I am not sure what the core business for this hotel is - it seemed almost empty when we stayed, but it was a really good choice for Drayton Manor as it was less than 30 minutes away.

There isn't very much around the hotel (i.e. walking distance) but a short drive gets you to plenty of other places if you need to.

I would stay here again and think it's better than its current Tripadvisor rating.

Room Tip: Ask for a room at the back to avoid motorway noise.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 19 August 2014
Dear Andrew R

Thank you for your feedback following your recent stay with us here at Park Inn Birmingham Walsall.

I was pleased to learn that you had an enjoyable stay with us and also to thank you for your positive review.

The team has been given new direction recently with the aim of improving our guest satisfaction and standards when our customers stay with us and it is positive to read of the impact this has had on your stay.

I do hope that we get the opportunity to welcome you back to the hotel in the forthcoming future.

Kind Regards

Rob Nicholson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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431 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Shirebrook
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

lovely clean hotel,really friendly staff (even though we lost one key and then managed to lock ourselves out the room). the resaraunt staff were really lovey and nothing was to much trouble for them.The rooms were very clean and comfortable. Free wifi was very helpful.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 19 August 2014
Dear Linda S

Many thanks for your feedback following your recent stay with us here at Park Inn Birmingham Walsall.

I was please to read that we were able to make your stay a memorable one and that my team were able to assist you throughout.

I do hope that we get the opportunity to welcome you back to the hotel in the forthcoming future.

Kind Regards

Rob Nicholson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BRADFORD ENGLAND
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 6 August 2014

Visited this hotel for one night on National Holidays visit to Cadbury's World and was disappointed with it. We were given rooms on the ground floor next to the motorway which was shielded from the hotel by large trees which made the rooms dark all the time. Apart from that the rooms were ok,nice and clean but I had a telephone in my room which I thought i would be able to contact my friends on who were in another room but they didn't have a telephone in their room.The evening meal was in my opinion poor with little choice and very very small portions served out by the staff! The drinks in the hotel were astronomical in price and bar service slow.Breakfast was slightly better as it was help yourself buffet but they ran out of some items before everyone in the coach party had eaten.There seemed to be very few other guests apart from our coach party and as the hotel is next door to Walsall football ground and away from everything else you can understand why.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank EXGRANGE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 7 August 2014
Dear Exgrange

Many thanks for your feedback with regards to your recent visit to Park Inn Walsall.

It was disappointing to read that your stay was not as you expected whilst visiting us.

I will certainly take your comments and feed them back to my team for discussion and review for improvements to be made where necessary.

Once again thank you for your feedback

Kind Regards

Rob Nicholson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

We stayed at this hotel on a weekend away at Cadbury world and East Midlands safari park through National holidays. The check in was very quick and the room we had on the ground floor was very clean and comfortable ( apart from the pillows, which were very flat and hard ). We didn't,t get much sleep as there were some very noisy guests running up and down the hallway in the early hours talking loudly and banging doors.The evening meal was acceptable but the breakfast was excellent. There didn't seem to be enough staff about in the evening.either on reception or in the bar area as people had to wait longer than usual to be served.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Russell E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 7 August 2014
Dear Russell E

Many thanks for your feedback following your recent stay here at Park Inn Walsall.

May i offer my apologies that your stay was affected by a shortfall in service at the bar and by other guests in the hotel making noise.

We will review our standards and practices to make room for improvement.

Once again thank you for your feedback.

Kind Regards


Rob Nicholson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrickfergus, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

stayed overnight at this hotel and i must say i did enjoy the whole experience, from booking in to booking out was a very enjoyable stay. the dinner was first class as were the staff the bar staff were very helpful the room was clean as was the bathroom the breakfast was very very good ever thing fresh and hot also the staff very pleasant and helpful a first class hotel please give it a try if you can

Room Tip: all rooms are good
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lardyboy20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 1 August 2014
Dear Guest

Many thanks for your comments following your recent stay here at Park Inn Birmingham Walsall.

I am pleased to learn that your experience with us was a positive one and that we were able to present ourselves to a good standard with a helpful team to assist.

i have passed your comments on to my team and I do hope to be able to welcome you back to Park Inn by Radisson Birmingham Walsall in the forthcoming future.

Kind Regards

Rob Nicholson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeenshire
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 30 July 2014

We booked a night at this hotel having stayed at The Park Inn, Aberdeen (which was wonderful). Don't ever assume that all hotels in a chain offer the same level of service... It took an age to get the attention of staff - three of them were standing behind the bar with their backs to reception. When we finally got to our room it was grubby and very tired looking. The overall experience was quite depressing! The most positive aspect was that we had only booked to stay one night. We will think twice about staying at a Park Inn again. Pity as the Aberdeen hotel is fab.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank grovekitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 1 August 2014
Dear Guest

Thank you for your feedback following your recent stay here at Park Inn Birmingham Walsall.

May I firstly apologise for the negative experiences you encountered during your stay with us. Reading your comments it disappoints me to learn of the lack of customer service and effort from my team that has marred your stay with us.

I have taken your feedback to my teams to rectify and to ensure that the customer is at the forefront of our objectives, customer satisfaction being a priority.

Once again my sincere apologies and my assurances that this will be turned around

Regards

Rob Nicholson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Walsall hotels

Manchester, United Kingdom
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

This hotel was our base for a weekend break..room had everything we needed,was comfortable and clean. Restaurant area pleasant, decent food with plenty of choice. Staff were helpful and friendly. Very quick check in.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 187069Tone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob N, General Manager at Park Inn by Radisson Birmingham Walsall, responded to this review, 22 July 2014
Dear 187069Tone,

Many thanks for your feedback following your recent stay here at Park Inn Walsall.

It was positive to read that everything during your stay was to your satisfaction and I will be sure to feed this back to the team.

I do hope we get the opportunity to welcome you back to Park Inn Walsall for future stays.

Kind Regards

Rob Nicholson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Birmingham Walsall

Property: Park Inn by Radisson Birmingham Walsall
Address: Bescot Crescent, Walsall WS1 4SE, England
Phone Number:
Region: United Kingdom > England > West Midlands > Walsall
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Walsall
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn by Radisson Birmingham Walsall 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Park Inn by Radisson Birmingham Walsall grants easy access to M6 motorway. Whether you are in the Birmingham area for an event at Banks's Stadium, an excursion to Cadbury World or just an overnight stay, you'll find inviting accommodation at the Park Inn. This well-located Walsall hotel is just off the M6 motorway, and it lies within walking distance of the Bescot train station. Choose from among 120 contemporary rooms, which include Family Rooms with interconnecting options. Travellers can dine on site at the convenient Hub Restaurant, and the modern yet casual Hub Bar and Lounge is perfect for unwinding with a drink. With complimentary access to the in-house fitness centre, it's easy to maintain your exercise regimen while travelling. The Park Inn also boasts a versatile meeting room, and our working partnership with Banks's Stadium creates plentiful event options for impressive gatherings. Only 14.5 Kilometres from the Birmingham city centre, this Walsall hotel is located off the M6 motorway at junction 9. Family fun abounds at nearby attractions such as Cadbury World and West Midland Safari Park. All 120 contemporary guest rooms feature niceties like LCD televisions and power showers. Our casual dining venue, Hub Restaurant, serves local and international favourites. Mingle with fellow guests at the sleek Hub Bar and Lounge. The 24-hour fitness centre houses ample equipment for an effective workout. Complimentary car parking and 24-hour reception make travel to Walsall hassle free. The hotel features a meeting facility that can accommodate 30 delegates, while our partnership with Banks's Stadium provides an additional 20 event rooms from which to choose. Free WiFi available in guest rooms and all public areas. ... more   less 
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Also Known As:
Park Inn By Radisson Birmingham Walsall Hotel Walsall
Park Inn Walsall

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