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“Good Hotel”

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Holiday Inn Express Walsall
Ranked #6 of 13 Hotels in Walsall
Certificate of Excellence
Angmering
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good Hotel”
Reviewed 25 June 2014

This hotel is very comfortable, the menu is a little limited however I have stayed here many times and never had cause to complain, if you require more of food choice just walk across the car park to the Village hotel (I have stayed there also its very nice, bit pricey) however the Holiday Express is very nice, clean, and very friendly staff, traffic can be a bit heavy getting into and out of the complex at busy times.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 2 July 2014
Thank you for your 4 Star Review,
We look forward to welcoming you back again soon.

Regards

Claire
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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437 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Solihull, United Kingdom
Level 5 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 June 2014

Excellent location just off junction 10 of the M6, the hotel is quite new so the rooms and decor are excellent. The hotel staff were very polite and check in/out was very efficient. The room itself is great for a night or two and the bathroom set up was unique with one door that was used for the bathroom but could also be used as privacy for the toilet, a good idea if someone is in the shower. The cooked breakfast was not the best with what seemed powdered scrambled egg and cheap beans but there was the usual array of cereals, toast, rolls, yoghurt etc so something for everyone. All in all good value for money and I would definitely stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 20 June 2014
Thank you for your 5 Star Review

Regards

Claire
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2014

This HIEx falls below the standards of many others in the chain and ultimately misses the mark despite some positives.
The location is good close to the M6 and soundproofing adequate, but otherwise the location is a bit out of the way and offers little. The reception staff seemed helpful and friendly and recognised PCR member status so at least the training is good.
Breakfast isn't regularly restocked having stopped here more than once it seems once the yoghurts run out (of the handful they put out) they don't quickly (for quickly read not at all) restock these.
Rooms are a good size but starting to look a little tired in places. Suggest the housekeeping especially take a good look at how they clean the bathroom tiles as most of the rooms here the beige floor tiles look heavily engrained with dirt and are on the grubby side... time to get the steam cleaner on these or use some decent cleaner on them so they look less grubby.
Then there is the issue of how they can extract more money from you. Whilst most in the chain now offer full range of free view channels here you get the princely choice of 14 channels which include 4 radio channels, and 10 tv ones (1 of which isn't tuned correctly) ... come on Walsall this is 2014 ... why restrict freeview tv ... other than to try and sell movie options.
Fortunately as a PCR member you get free Wi-Fi otherwise it is very expensive ... this should be free regardless; if coffee shops and burger outlets can offer this why can't a hotel chain?
Stand still and get stuck in time HIEx and watch the competition overtake you with their budget offerings that include features taken as standard by modern travellers.
Finally the bar is soulless and doesn't really make you want to stay there, the nearby competition may be more expensive in this regard but there may be a reason their bar is busy and yours isn't!
Overall a need to up the game here rather than rest on past laurels, a few small changes and a bit of TLC and the ratings can quickly improve ... the question though is is there really the desire to up the game?

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cookiedoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 20 June 2014
Thank you for your review, I am pleased that our Reception Staff recognised your IHG Reward status, formerly known as Priority Club Rewards (PCR). We do as you mentioned steam clean our bathroom tiles and I have urgently forwarded your comment to our housekeeping department to check. Our Wi-Fi is free for all guests and has been since last year this is throughout the Hotel including the guest bedrooms. You will be pleased to note that our televisions are being replaced by the end of the year as we know that this lets us down.

Regards

Claire
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margate, United Kingdom
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 June 2014

Stopped of on the way to Alton Towers with the family so good we decided to stay again on the way back to excellent value for money and the staff were so friendly and helpful all in all we would definitely return and recommend well worth 5 stars

Room Tip: they are all good quite no probs at all
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 4 June 2014
Thank you for your 5 Star Review.

We are so pleased that you liked us so much you immediately booked again!



Regards

Claire
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, UK
Level 5 Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 May 2014 via mobile

Have stayed at this particular Holiday Inn Express many times before & always keep returning! It's so convenient right next to Junction 10 of the M6, but far enough away from the motorway that you don't hear any traffic. The staff are always very friendly & the rooms are just right. Free breakfast is a bonus!

Stayed May 2014, travelled as a couple
Helpful?
Thank liamrotoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 28 May 2014
Thank you for your 5 Star Review. We are delighted that you have chosen to stay with us many times.

We look forward to welcoming you back again soon.


Regards


Claire
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2014 via mobile

My wife booked this hotel as we were attending an event at the NEC and managed to get a good price. For what you pay you get quite a lot from this hotel. The staff are very friendly and always helpful. Breakfast was good as well and had no complaints with the location. Very easy to get to. We had to park in the Village Hotel car lot as gypsies had occupied the hotel car park... again, staff made us feel safe and dealt with the situation amicably. I'd book again if travelling up that way.

Stayed May 2014, travelled as a couple
Helpful?
Thank JFataniaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 21 May 2014
Thank you for your four star review.
We hope to see you next time you are visiting the NEC.

Regards

Claire
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slough, United Kingdom
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2014 via mobile

My husband and I stayed here over the past weekend while attending the baby expo at the NEC in Birmingham. The staff greeted us with lovely smiles and a bright cheerful attitude. They were very helpful in dealing with the group of gypsies that decided to park up in their lot over the weekend. They kindly assured us that we would be safe and that they had surveillance both in terms of cameras and a security guard.

The room was clean and spacious. The staff was amazing in helping us sort out our issues with the air conditioning and helped arrange for some extra pillows to help my pregnant self sleep thru the night.

overall a great location and we both had a lovely stay!

Stayed May 2014, travelled as a couple
Helpful?
Thank MJFatania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, 21 May 2014
Thank you for your review.

Our staff are very pleased by your comments.

I hope that you will choose to stay with us again soon.

Regards

Claire
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Walsall

Property: Holiday Inn Express Walsall
Address: Tempus Drive | M6-Jct 10, Walsall WS2 8TJ, England
Phone Number:
Region: United Kingdom > England > West Midlands > Walsall
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Walsall
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Walsall 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to HOLIDAY INN EXPRESS WALSALL where you ll find comfort and convenience, along with friendly service and a great experience. We offer facilities for families and business travellers alike. Why not Stay Smart at the Holiday Inn Express Walsall hotel at M6 JCT10 as we are ideally placed to allow you easy access to the whole of the West Midlands area. With the M6/M5 interchange nearby there are great opportunities to travel further afield. Birmingham City Centre is less than 30 minutes by rail. Venues such as the National Indoor Arena (NIA), International Convention Centre (ICC) and Symphony Hall are all easily accessible to the hotel. Birmingham International Airport (BHX) and National Exhibition Centre (NEC) are only about 25 minutes drive away from the hotel. With 120 free car parking spaces on site you are sure to have a hassle free end to your trip. The Holiday Inn Express Walsall hotel offers high speed Internet access with wifi connection in public areas and meeting rooms. Bedrooms are great for families and business travellers alike. With our luxury power showers you will be refreshed for a busy day ahead. The hotel has a Meet Smart Conference Centre which offers meeting rooms facilities with wifi Internet access. We can also offer our business services centre where email, fax and copying are available for a small charge.SAT NAV POSTCODE WS2 8RL ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Walsall Hotel Walsall
Holiday Inn Walsall
Walsall Holiday Inn

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