We do love this Hilton and will return, but a few niggles spoil t the stay.
We will definitely return.
We rung the hotel in advance to ask if there were any restrictions on the use of the pool for kids.And we were assured by someone on the Living well team that adults only swim was only the 1st and last hour of the day, Brilliant ! After a hard day out we can relax with a gentle swim, so when we go for a swim we are then told that there is an aerobics class in 30 mins time, which then takes it up to the adults only time. Now either the pool is available for hotel guests for the times stated or not. After all it is a hotel which states it has a pool for guests, one of my little bug bears not just with Hilton i should add. hence we always ring and check before arriving.
Room service, despite asking the person on the phone to repeat the order back to us, it still arrived wrong, with missing items, cutlery and serviettes.
Breakfast was a complete shambles, when we arrived for breakfast, most hot items had run out, whilst waiting for those to arrive, the rest ran out and then when they arrived other stuff had run out, so you were never able to actual serve yourself a breakfast, when they bought out the baked beans they were actually stone cold. I appreciate that they were busy and the staff were trying their very best, but it's not like they didn't know how many guests they had staying.
Staff were exceptional, polite and very helpful and we did have our breakfast refunded, but there again we then had to start on our journey hungry and spend a fortune on a not nice breakfast on the motorway.
I have noticed equal chaos at other Hiltons at breakfast time, perhaps it might be time for the chain to have a rethink on how they organize this.
Great points though, pool is a nice size and a lovely temp, room service food was lovely and staff are fantastic and as i say we will happily return.
- Official Description (provided by the hotel):
- Enjoy a relaxing retreat to the Hilton Puckrup Hall, Tewkesbury hotel on the edge of the Cotswolds. Located just 50 minutes from Birmingham and Bristol, the hotel is set amongst 140 acres of private parkland and boasts a championship 18-hole golf course - perfect for golfing weekends. Host a conference event or a beautiful wedding amidst picturesque surroundings. Take advantage of the hotel's extensive grounds, catering for up to 200 guests and ideal for outdoor teambuilding activities. Celebrate a special occasion in the ballroom, discuss business in one of the 15 meeting rooms and stay connected with Wi-Fi in public areas. Choose from a full range of treatments at The Escape Spa.. Swim laps in the indoor pool or simply relax in the sauna, whirlpool or steam room. Keep fit at the LivingWell Health Club featuring cardiovascular and strength training equipment. Refresh with a cold drink in the Terrace Bar and relax in a comfortable arm chair or enjoy some fresh country air while savouring a snack at the outdoor golf terrace. Take in views of the golf course while sampling traditional English and internationally inspired cuisine cooked to perfection by the talented chefs at Balharries restaurant. Unwind in a comfortable guest room with a 32-inch plasma TV, on-demand movies and room service. ... more less
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- Also Known As:
- Hilton Puckrup Hall, Tewkesbury Hotel Tewkesbury
- Hilton Tewkesbury
- Tewkesbury Hilton