We booked a four poster bedroom which " benefits from the picturesque views overlooking the River Avon and the Malvern Hills".
On arrival we were asked to pay the full room bill upfront before seeing our room (I have never been asked to do this before). We were then directed across the car park, up three flight of stairs (with no lift) to a room overlooking the car park. There was no phone connection to the main hotel and no information pack in the room. I therefore had to walk down 3 flight of stairs and walk across the car park to talk to reception. When I expressed my upset regarding the room view I was told the hotel was fully booked and I could therefore not be moved to one of the rooms at the end of the building benefiting from the views. It was sad that I had not been provided with the room I had booked with booking.com as this spoilt my overall view of the hotel. There were other positives about the hotel. The hotel was quiet, the room comfortable and clean although required some work. The breakfast was great. Sad that the hotel did this. We stayed in the Gazebo room.
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- Also Known As:
- Tudor Hotel Tewkesbury