Always liked Village hotels and often use Swindon or Cardiff but normally let down by poor evening meals. The Solihull hotel certainly doesn't fall into this category as evening meal was great. Definately recommend. More
Always liked Village hotels and often use Swindon or Cardiff but normally let down by poor evening meals. The Solihull hotel certainly doesn't fall into this category as evening meal was great. Definately recommend. MoreShow less
Thank-you for your recent feedback following your stay with us.
We were delighted to read that our food had really impressed you. Our recently appointed Head Chef will be thrilled to hear such positive comments.
We hope to see you again in the near future.
Stayed at this hotel for one night whilst attending Crufts. Typical De Vere village hotel, nice modern decor and relaxed atmosphere even though it was very busy. Comfy clean room no complaints there.
When we checked in, reception advised us that if we planned to eat that we should really book in with the Verve bar. Whilst we would normally eat in the the Victory Pub on previous visits we decided to try it.
Whilst neither of us are foodies or critics we do eat out a lot and know what works - here's what we had followed by our comments
Wild mushroom tart, soft poached egg, hollandaise sauce...
Made with sweet pastry? We even questioned this with the waiter who asked the kitchen. They said that their pastry supplier had recently changed and that would explain it.
Personally I think they made a mistake and it would have been better suited to an apple pie!
Tiger prawn tempura Guacamole & chipotle salsa...
This just didnt work, soggy batter, tasteless prawns and the whole bowl containing the guacamole and salsa again was too sweet, just not nice.
Grilled aubergine, lentil & goats cheese cannelloni...
Probably nothing wrong with this dish at all, my wife just didn't like it
Butcher’s steak and chips...
Worst steak I have ever had. Not particularly tough but really strange texture certainly due to the type of cut. It was like the grain of the meat was in the wrong direction? almost like eating a thick piece of skin rather than a juicy steak, really poor taste as well.
After that we didn't dare risk anything on the desert menu.
Have stayed in Village hotels many times but really disappointed with the shiny new menu.
Many thanks for giving us feedback following your recent stay with us.
Myself and the Head Chef were obviously disappointed to read your feedback regarding the menu items that you had, I can assure you that this is definitely no the high standard that the Head Chef and his team pride themselves on.
I will be sure to pass on your comments to our Group Exectuive Head Chef as he always welcomes feedback regarding the menu's as they are put together on a group basis, therefore we are always looking for suggestions.
I do believe that this is not a true reflection of the food that we do serve and I am positive that on your next visit you will notice a marked improvement.
We hope that you give us another chance soon to redeem ourselves.
I stayed here twice in 2011. Was one of the most memorable and splendid stays.The pub and eating place was awesome and the people at the reception or very professional and helpful too. Will surely take my family sometime next year...... The surrounding is excellent as it is in the centre of Solihull business parks with companies like Audi close by......
Many thanks for taking time to complete a review.
We are delighted to read that you have always enjoyed your stay with us, we hope that this continues and that you visit us again soon.
Please keep an eye out on our website for all the latest deals and upto date room rates.
Great place to stay i use this place as a get away when i need some time alone i tend to use this hotel all in all i give it 10 out of 10 friendly staff fab food beautiful view :) from bed rooms :))) pub restaurant star bucks reception staff all very helpful
Many thanks for taking time to post a review following your stay with us.
We were delighted to read such glowing comments regaring your experience. I wil be sure to pass your comments onto the rest of the team.
We look forward to welcoming you again soon.
Stay here often due to work stay is always amazing meal at the verve grill in the evenings & breakfast marvellous always greeted by a friendly young red head goes by the name of Naz as i've heard her fellow colleagues call her welcoming and providing full service with out a doubt will check me in without me having to give her my name and room number then so generously bringing my tea over always smiling even on the busiest days.
Thank you for your recent review.
We were delighted to hear that one of our team always stands out when you visit. Naz was delighted to read your comments. As General Manager it is always a proud moment when one of our guests recognises someone from the team so thank you.
We look forward to seeing you again soon.
For the third year in a row, we stayed in your hotel for attending Crufts in the NEC. As the other to years we really enjoyed our stay. The dogs were very welcome and really enjoyed their treat in the room. The room was very clean, and the bed was comfortable. We really like the leisure facilities. On Saterday we ate in the restaurant, the food was good nothing special. On sunday we went to the steakhouse a little bit further, prox. 5 min. walk were it was also very nice to sit and eat. Hope we come back next year.
Thank you for taking time to complete a review following your recent stay with us.
As a regular guest we were delighted to hear that you once again enjoyed your stay with us during Crufts.
I wll be sure to pass on your comments to the rest of the team.
See you next year.