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“Nice enough” 4 of 5 bubbles
Review of Ramada Birmingham Solihull

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Ramada Birmingham Solihull
Ranked #11 of 25 Hotels in Solihull
england
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice enough”
4 of 5 bubbles Reviewed 14 January 2014

Nice enough hotel. £150 for two nights in a twin room.

THE ROOM
The room had lots of mirrors and lighting so that was a nice plus, it was clean and tidy. The beds were a bit on the hard side, but they seem like they are quite new. The bathroom was clean nice bath and shower in there, the water pressure was good. The hot water is absolutely boiling hot, which could be an issue and the warning sticker on the wall above the shower controls was clear with blue writing and the tiles were blue, so it was impossible to read. Our toilet carried on filling after being flushed and this was reported to reception as well as a dangerous hairdryer that was getting so hot that it was melting itself! Both of these issues were sorted by the time we arrived back in our room some hours later after a day out, the hairdryer was a fixed hairdryer, it had not been removed but a replacement hairdryer was left on the dressing table.

There were lamps above the beds that were too low so you couldn't sit up on the bed and watch the TV without bashing your head on the very sharp angular arm that was holding the lampshade. I ended up wrapping a towel around the lamp above my bed so that i didn't accidentally bang my head as my friend did on the one above hers.

THE REST OF THE HOTEL
It would appear that they are giving the hotel a bit of a makeover, it seems it has just been freshly painted and there may have been other work too.

Receptionists were very polite.

Free parking and free wifi.

15mins away from the NEC which is why we were there.

BREAKFAST
Breakfast is £12 we arrived 15mins before it closed and so everything was a bit dry as it was sitting under the heat lamps which is probably to be expected. Tea and Coffee is served in fresh pots which is very nice. In my opinion its not worth £12 but if you need a quick breakfast before you go away for the day, then its convenient.

  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rathermethanyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 16 January 2014
Thank you for the very informative reedback.
We note and action all feedback, and with the help of our guests will make sure we continue to make improvements, (where possible) to ensure our guests will want to return.
Kind Regards
Anita Tarry/Customer Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Solihull, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Myself and husband booked to celebrate New Years Eve in the Courtyard Suit and stay over night. We were greeted by friendly reception staff, located our room which was clean, plenty of room and great value. During our evening the staff, food, disco and location were all excellent. We had a fantastic night! The breakfast was excellent too- just the job after a busy night celebrating. I would recommend this hotel as a central hotel for Birmingham, Birmingham Airport and Solihull. I would also recommend the New Years Eve Celebration too! Thank you for making our start to 2014 such a good one.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joanna333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 10 January 2014
We are pleased you chose to see in the New Year at Ramada Solihull.
Thank you for the positive review, we very much hope you will return again soon.
Kind Regards
Anita Tarry/Customer Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Machynlleth, United Kingdom
Level Contributor
347 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed 6 January 2014 via mobile

I stayed here as I was going to a funeral early the following morning. I received a warm helpfully welcome and had a good night sleep. There was a good choice for breakfast and was good value money. The hotel has a good location for most attractions in the midlands and was god value for money.

Stayed December 2013, travelled solo
Helpful?
Thank RIDINGAROUND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 7 January 2014
We are pleased we were able to make a sad occasion turn into a pleasant stay!
Hopefully you will visit us again under happier circumstances.
Kind Regards
Anita Tarry/customer Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 6 January 2014 via mobile

This hotel has been taken over in 2013 having been on a downward spiral for the previous 3/4 years
A group of us decided to to give it a try before Christmas to see if it had improved
The food was ok but service left a lot to be desired some meals turned up 10 min after others !( unfortunately Liz wasn't on duty and the manager seemed more interested in chatting to the front desk)
There is evidence of some improvement but the staff need to improve they don't seem very happy!!


Stayed December 2013, travelled with family
Helpful?
1 Thank MrsandMrPea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 7 January 2014
Thank you for your review, all the staff at Ramada Solihull are trained to give excellent customer service and I apologise if we failed on this occasion.
Your comments will be taken into consideration and improvements will be made!
Kind Regards
Anita Tarry/Customer Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

Chose this hotel for my work Christmas party and also stayed overnight. Everyone enjoyed the party. Emily in conferencing ensured all our requirements were met, and Richard and his bar staff looked after us on the night.

My bedroom was modern and spacious. The parking is free and the hotel is in a perfect location for Touchwood and Solihull shops. Called down as I needed a late checkout and reception said it was no problem. They'd even collected some of our party belongings in a bag which they gave to me at checkout. Missed the breakfast so can't comment on the restaurant, but the 3 course party menu was good.

Thanks for a good night and an enjoyable stay.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kateb901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 6 January 2014
Many thanks for taking the time to review us on TripAdvisor.
We are all pleased we were able to help your Christmas party be so successful!
Your kind comments will be forwarded to the staff concerned.
Kind Regards
Anita Tarry/Customer Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

Stayed here one night whilst on our companies Christmas party. Didn't spend a great deal of time in the room but the time I did was great; nice and quiet, comfy bed, very helpful staff and loads of hot water.

Location is ideal for getting around the local area, loads of parking on site (free for guests) and on the edge of town and close to the shops.

Would I stay here again - yup!

  • Stayed December 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 6 January 2014
Thank you for your review, we are pleased you enjoyed your Christmas Party and hope to welcome you back to Ramada Solihull very soon.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 16 December 2013 via mobile

Right in the middle of Solihull, great location. But this is a very basic hotel. It was clean but quite a few little issues. We only had 1 towel so had to phone reception for another, there was a bright orange light in the room that we couldn't turn off and the hotel was boiling-we heard people in the lift and in the bar also complaining about how hot is was. Our main issue is that we had no sleep. There were drunk guests in the room above, playing music and shouting. We phoned reception on 2 separate occasions but it only briefly went quiet and started again. This went on till 6am. The receptionists attitude was 'well what can we do?' If you looking for central location because you are going the bars, clubbing then this is a cheap choice. If you actually want some sleep, then it is probably not!

Stayed December 2013, travelled as a couple
Helpful?
Thank sch848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... S, Guest Relations Manager at Ramada Birmingham Solihull, responded to this review, 20 December 2013
Thank you for taking the time to review us on TripAdvisor.
We do allocate one set of towels per room which is increased if required when guests check in.
We are a town center hotel and also hold some large conference groups which can result in noisy guests, our staff are trained to deal which rowdy guests and this is constantly monitored by our reception team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Birmingham Solihull

Property: Ramada Birmingham Solihull
Address: The Square, Solihull B91 3RF, England
Region: United Kingdom > England > West Midlands > Solihull
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Solihull
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Birmingham Solihull 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Ramada Birmingham/Solihull (known locally as The George) started life as a 15th-century coaching inn and now mixes the old and the new around England's oldest crown bowling green. Ideally situated at the end of Solihull's high street with easy access to the M42, NEC and airport, the hotel offers the perfect destination for touring and relaxing in the heart of the West Midlands. ... more   less 
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Also Known As:
Ramada Birmingham, Solihull Hotel Solihull
Ramada Solihull Birmingham
Solihull Ramada

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