For us, a 20 mile drive for shopping at Solihull, was always accompanied by a light lunch at Pret's. This, in truth was often the justification for going. Pret's always delivered wonderful, fresh food - which it still does, and exceptional service with smiling, friendly staff - which it no longer does. Something seems to have happened in that the staff, instead of being noticeably different from the average "coffee bar" staff, have now lost their smiles, their enthusiasm, and their positive attitude, and the place has a very different feel from that of a few months ago.
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