Before booking I'd read that this Premier Inn had needed some improvements. It seems that these have been carried out. My room was absolutely immaculate and the big flatscreen TV the best I've encountered at any Premier Inns - Manchester football derby was on so that was particularly welcome. Food provided at Beefeater was excellent - service was a little slow, but it was very busy while I was there. Meeting room facilities were brilliant and all staff were extremely helpful. Would just to like make mention of the personal customer service I received here, I'm sure all hotels gets weird requests from guests - I asked if there were any books lying around as I'd left mine at home and explained rather pathetically that I read to get to sleep. Could not have been more impressed by the attempts made reception to accommodate this weird request -after quite a bit of searching, the lady covering reception (Suzy/Susie) offered to lend me her own book. Completely above and beyond the call of duty. I accepted gratefully and it was a really good book so I now need to go and buy it! Thanks to everyone but especially Suzy/Susie for her exceptional customer service.
- Official Description (provided by the hotel):
- Premier Inn Hockley Heath is ideally situated for both access to Solihull, Birmingham, Birmingham Airport and the surrounding midlands. We are situated close to the M40 and M42 but benefit from a rural, quiet location popular with families and business guests alike. Premier Inn Hockley Heath kindly points out to our guests that we currently are not an air conditioned hotel, however, during hot weather we do strive to offer our guests the best experience possible. ... more less
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- Also Known As:
- Premier Inn Solihull (Hockley Heath) Hotel Solihull