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“Excellent hotel”

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Premier Inn Solihull (Hockley Heath, M42) Hotel
Ranked #3 of 25 Hotels in Solihull
Certificate of Excellence
Salisbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent hotel”
Reviewed 29 May 2012

Friendly staff,very clean and comfortable room. Would recommend this Premier Inn at Hockley Heath to anyone, I was a single women traveling on my own for a business trip and felt very safe and secure in this low priced Premier Inn. Thank you Premier Inn would definitely use again.

Room Tip: Stayed at front of hotel with no problems or noise
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2012

This was our first time staying in a Premier Inn and we didn't really have very high expectations. However we were pleasantly surprised - the staff were friendly and helpful, the room was much larger than the usual shoebox, and the bed was better than the one at home! The rooms are very well soundproofed, so there is no reason not to get a good night's sleep, which is just as well as they guarantee a refund if you don't. The hotel is in a nice rural location, so when we woke up, we could hear sheep in the nearby fields which I guess is different to sirens and planes at home! We didn't use the restaurant, but £5.25 seems like a good deal and much cheaper than lots of other hotels. Wouldn't hesitate to use Premier Inn again, although I guess one needs to be careful about the location.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank martinpage45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 May 2012

Went for a big family meal at the Barn at the Premier Inn in Hockley Heath.We have been here several times as it is my elderly parents favourite restaurant. The food as usual was reasonable for the type of venue but the service was just dire. It wasn't the servers fault he was doing his best but to expect one person to cope with a table of 13 on his own as well as his other tables is stupid. The restaurant manager should have sorted out extra help. Just poor management!

  • Stayed May 2012, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Seaton7392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, 18 May 2012
Thank you for your review.

We are pleased that you enjoyed your stay and our team ensured you were comfortable and well looked after. Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wiltshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2012

Stayed here many times & find it's one of the best Premier Inns. Good location ,quiet, and with a reliable Beefeater restaurant. Staff have always been friendly & efficient, and perhaps has high standards to keep as a Company Training Centre. As someone often quick to criticise, it's a real pleasure to be able to show appreciation when things are done well.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thetford, United Kingdom
1 review
Reviewed 2 May 2012

Before booking I'd read that this Premier Inn had needed some improvements. It seems that these have been carried out. My room was absolutely immaculate and the big flatscreen TV the best I've encountered at any Premier Inns - Manchester football derby was on so that was particularly welcome. Food provided at Beefeater was excellent - service was a little slow, but it was very busy while I was there. Meeting room facilities were brilliant and all staff were extremely helpful. Would just to like make mention of the personal customer service I received here, I'm sure all hotels gets weird requests from guests - I asked if there were any books lying around as I'd left mine at home and explained rather pathetically that I read to get to sleep. Could not have been more impressed by the attempts made reception to accommodate this weird request -after quite a bit of searching, the lady covering reception (Suzy/Susie) offered to lend me her own book. Completely above and beyond the call of duty. I accepted gratefully and it was a really good book so I now need to go and buy it! Thanks to everyone but especially Suzy/Susie for her exceptional customer service.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shepton Mallet
1 review
Reviewed 16 April 2012

The service was very good,the room was very good,location was very good,taxis etc!link with nec etc.have a drink,get a taxi,go to concert,taxi back to hotel,stay overnight with premier inns,sorted.no driving home untill fully refreashed.we had a great time thanks again!!!!!!

Room Tip: book premier
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 April 2012

I arrived late on a rainy evening and was greeted and made to feel welcome by the receptionist (a bit of rarity at times at Premier Inns!). The room had recently been upgraded and was clean and comfortable with a large flat screen TV. The hotel was really quiet over night with no audible noise from outside or within the hotel. All in all a good stay and will certainly stay again next time i am in the area.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dorset-harvest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Solihull (Hockley Heath, M42) Hotel

Property: Premier Inn Solihull (Hockley Heath, M42) Hotel
Address: Stratford Road | Hockley Heath, Solihull B94 6NX, England
Region: United Kingdom > England > West Midlands > Solihull
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Solihull
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Solihull (Hockley Heath, M42) Hotel 3*
Number of rooms: 78
Official Description (provided by the hotel):
Premier Inn Hockley Heath is ideally situated for both access to Solihull, Birmingham, Birmingham Airport and the surrounding midlands. We are situated close to the M40 and M42 but benefit from a rural, quiet location popular with families and business guests alike. Premier Inn Hockley Heath kindly points out to our guests that we currently are not an air conditioned hotel, however, during hot weather we do strive to offer our guests the best experience possible. ... more   less 
Also Known As:
Premier Inn Solihull (Hockley Heath) Hotel Solihull

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