Dear MaryannUK ,
Thank you for taking the time to leave us a review, we do appreciate all feedback from our guests. I am very sorry to hear that on this occasion our Premier Inn has failed to meet expectations and the standards were below what we promise. I will look into all of the issues you have mentioned above, just to note it does state at the time of booking about there being no car parking facilities on site.
If you would like to discuss you stay with us in more detail please feel free to call us on 0121 241 8050
We would love to hear from you!