Group of 7 arrived for a celebration for a birthday party - which we'd mentioned when booking, and brought a cake along with us. First of all, getting our first drinks at the bar i spotted a dirty mark like slime on the outside of my glass and mentioned it to the barman obviously requesting a new glass and he said "yeah it's on the outside" as if I should just put up with it! Then when we were sat we had no menus for about 10 mins and it was only when a waitress came over to take our order that she realised we hadn't actually got menus! Our drinks orders were messed up twice, from the table. When the food came - chatubriand @ £50.00 - it was like sliced roast beef! In my experience you should be able to cut the end of the fillet yourself, or have it cut for you not have 6 slices sent out on a board! The chips were cold, the sauces came 10 mins later. And the onion rings of which we'd ordered 3 portions were all soggy - as if they'd been fried a long time ago and reheated before sent out. When we received the bill, there was an "optional" service charge, however while I was stood at the bar complaining I handed a different waiter £200 when the bill without the service charge was £185, and the bill WITH the service charge was £203.00 & as I was in mid-conversation he said "it's £203.00 and you've only gave me £200" so I infact paid the "optional" service charge anyway, despite being disappointed and then left £5 on top or that out of respect for a couple of the waitresses who were apologetic about our wait on food, and to ones that didn't mess up. The place is run by kids, with no experience by the sounds of it, and whilst I was complaining (in a respectful manner) I was asked "what do you want me to do about it?" It was a bad experience and we will never return, we left with the cake still in the box (which was supposed to come out as a suprise at the end). Disappointing!!
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