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“Awful service & experience!”
2 of 5 bubbles Review of The Lazy Cow - CLOSED

The Lazy Cow
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Groups, Bar Scene
Dining options: Lunch, Dinner, Breakfast, After-hours, Drinks, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff
Coventry
1 review
common_n_restaurant_reviews_1bd8 6 helpful votes
“Awful service & experience!”
2 of 5 bubbles Reviewed 20 June 2014

Group of 7 arrived for a celebration for a birthday party - which we'd mentioned when booking, and brought a cake along with us. First of all, getting our first drinks at the bar i spotted a dirty mark like slime on the outside of my glass and mentioned it to the barman obviously requesting a new glass and he said "yeah it's on the outside" as if I should just put up with it! Then when we were sat we had no menus for about 10 mins and it was only when a waitress came over to take our order that she realised we hadn't actually got menus! Our drinks orders were messed up twice, from the table. When the food came - chatubriand @ £50.00 - it was like sliced roast beef! In my experience you should be able to cut the end of the fillet yourself, or have it cut for you not have 6 slices sent out on a board! The chips were cold, the sauces came 10 mins later. And the onion rings of which we'd ordered 3 portions were all soggy - as if they'd been fried a long time ago and reheated before sent out. When we received the bill, there was an "optional" service charge, however while I was stood at the bar complaining I handed a different waiter £200 when the bill without the service charge was £185, and the bill WITH the service charge was £203.00 & as I was in mid-conversation he said "it's £203.00 and you've only gave me £200" so I infact paid the "optional" service charge anyway, despite being disappointed and then left £5 on top or that out of respect for a couple of the waitresses who were apologetic about our wait on food, and to ones that didn't mess up. The place is run by kids, with no experience by the sounds of it, and whilst I was complaining (in a respectful manner) I was asked "what do you want me to do about it?" It was a bad experience and we will never return, we left with the cake still in the box (which was supposed to come out as a suprise at the end). Disappointing!!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank Ellemc94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lazycowsolihull, Manager at The Lazy Cow, responded to this review, 25 June 2014
Dear Guest,

Thank you very much for taking the time to complete a review regarding your recent visit to The Lazy Cow.

I am saddened to hear of your experience, would you please contact me directly on info@thelazycowsolihull.co.uk as I would like to discuss this further with you.

Warmest regards
Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

489 reviews from our community

Visitor rating
    135
    84
    63
    79
    128
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Turkish first
  • Any
English first
Chester, United Kingdom
Level Contributor
58 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Outside belies the inside”
4 of 5 bubbles Reviewed 15 June 2014

We turned up at The Lazy Cow, it was a nice evening and it looked pretty much like most other pubs with a lot of people outside enjoying the warm weather... but once we were inside it was a real treat, I can't remember the last time we had staff that were so attentive, efficient and well presented, I can't praise them enough. They bill it as Greta Garbo meets Lady Gaga and that pretty much sums it up, like a step back in time in some ways with a modern twist.
The menu was good and the food really nice, it was a tad expensive though - but go on spoil yourself.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 35Hunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lazycowsolihull, Manager at The Lazy Cow, responded to this review, 18 June 2014
Dear guest,

Thank you very much for taking the time to complete a review regarding your recent visit to The Lazy Cow.

Here at TLC our guests feedback is very important to us as we pride ourselves in giving the best service to our guests.

I am delighted to hear you are pleased with the service you received and it's lovely to hear that you can't praise the staff enough. This feedback will be passed on to the team.

I'm am thrilled that you liked our menu and enjoyed the food, we have launched our new summer menu this week so myself and the team would love to welcome you back very soon.

Kind regards
Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Awful what's happened to this once great Restaurant”
1 of 5 bubbles Reviewed 6 June 2014

I have been to Lazy Cow several times but I have noticed that last few times it has gone downhill rapidly. It was packed to begin with so maybe standards dropped as felt they didn't need to try. All young staff with no experience working public. Different bar and restaurant staff every time I go in.
Food is atrocious
You are better off crossing the road and going to Morrisons cafe as the Morrisons cafe like five star meal compared to Lazy Cow
They used to do lovely homemade chips but that was obviously too much hard work so you now get lazy skinny fries. You used to get roasted garlic bulb that doesn't appear either with your steak unless you ask where is it. They they wander off and come back with one. The food is cold and the plates. I always order a steak but chef obviously changed as never cooked that way you request. Last two times my husband had to send his back. The waitress knocked glass red wine over whole table and all over our clothes. It was an accident and not her fault.
The manager watched but never came near us. I had to move whole family including two children to another table. I also moved food plates etc. No offer new meal although alcohol in food and whole meal cold by time tried get wine out of our clothes. I wasn't sure what the manager was been paid to do. Only for we had my husbands relative with us who was paying for the meal I would have sent the whole lot back as disgusting. I know this is a chain but I have some advice for the owner get in there and monitor what's going on as very soon you won't have a restaurant. Places open and close in Solihull rapidly and although it's an affluent area people aren't stupid.
Also not suitable children. Please can you do proper cocktail glasses. You can't drink a cocktail out of a normal glass. Also, remind your staff two sides to bar as you only get served if standing side bar by front door.
Try not keep running out beer. Arrived 5.30 and both ales my husband ordered weren't available
I would only return for bar
I would never ever eat here again
Please lower music
It's not Rosie's
18 year olds can't afford drink here so think of your older clientele
I have emailed this restaurant manager in the past but no reply.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank Modbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lazycowsolihull, Manager at The Lazy Cow, responded to this review, 9 June 2014
Dear Guest,

Thank you very much for taking the time you write a review regarding your visit to the TLC.

Please can you contact me directly on info@thelazycowsolihull.co.uk so we can discuss the review further, I look forward to hearing from you.

Warmest regards
Chelsea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Poor experience and lack of repsonse from the venue when I emailed my feedback.”
2 of 5 bubbles Reviewed 4 June 2014

I am not the usual person that feeds back my comments, I'm that person that chooses just not to go back. But due to me loving your concept I didnt want that to be case so I sent an email direct to the venue. This was back in February and I am still waiting for a repsonse.

After debating whether it should be Miller & Carter or The Lazy Cow as we really fancied steak and I knew that I had been for lunch once before and I loved it at the Lazy Cow so we choose their.
The welcome and the service could not be faulted but we where very disappointed with he food.
My partner ordered the fillet steak which was cooked to perfection, however like mine the corn on the cob was boiled and tasteless and the garlic was over cooked and tasted burnt. Peppercorn sauce was very runny and there was no sign of a peppercorn. My ribeye was very tough and I did ask for medium rare but it was half medium and half medium rare and the beef it self was tough and not tender usually like ribeye.

We just feel for a bill of £83 that consisted of two main courses, beer and a £17 bottle of wine it was not value for money at all especially when elements of both dishes where not executed to the standard you would expect.

I do love the concept but I just don't think the food we received lived up to the expectation or the price.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Suzanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lazycowsolihull, Manager at The Lazy Cow, responded to this review, 9 June 2014
Dear Guest,

Thank you very much for taking the time to write a review regarding you visit to The Lazy Cow.

Firstly I would like to apologise that you have not received a response to your email that was sent to us directly, I will pick this up with the team.

Our guests feedback is very important to us as we pride ourselves in providing the best service.

I am delighted to hear you love our concept here at TLC and that the welcome and service you recieved was faultless, However I am sadden to hear that some elements of your visit did not live up to your expectations, we never want our guest to go away without having recieved anything other than a fantastic experience with us.

I will pass the feedback onto the chef regarding your meal not been up to the standard you would expect as this is disappointing to hear. I will also ensure this is this discussed in our next weekly training session.

Myself and the team would hope to welcome you back very soon, if you do want to contact myself directly please do so on info@thelazycowsolihull.co.uk

Warmest regards
Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kyustendil, Bulgaria
Level Contributor
279 reviews
157 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
“Expensive”
3 of 5 bubbles Reviewed 31 May 2014

My husband and I shared a Sunday lunch menu item with 2 courses. We chose the chicken wings and ribeye. The wing sauce was good, but the wings were fried so long they were tough and hardly had meat on them. They ribeye was good, but probably not worth the expensive price.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Dee Dee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lazycowsolihull, Manager at The Lazy Cow, responded to this review, 5 June 2014
Dear Guest,

Thank you very much for taking the time to write a review regarding your recent visit to TLC.

Our guests feedback is very important to us as we pride ourselves on giving the best service.

I am disappointed to hear that you did not enjoy the chicken wings and will pass this feedback onto our chef. I am also sadden to hear you felt the experience expensive, we do review our menus throughout the year and this feedback will be passed on.

Myself and the team would love to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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