We visited Brockholes at the end of April 2014 and loved the river and birdlife; the first sunny/warm day of the year
I visited the restaurant with my 3 nieces (6, 8 and 11 years old). It was very busy and the restaurant was ill-equipped to deal with the surge of custom.
Cake was on display without covers and small flies were buzzing around.
There were so many people in such a small space, it was difficult to access the food.
The tables and floor were dirty and the tables had not been cleared or cleaned.
The items for the "children's boxes" were in a fridge with other items and so the items that the children had chosen were not part of the "children's box" deal. The rules for the deal were displayed but there were so many people gathered in the area that one could not see the rules to abide by them.
When I got to the checkout, the food totalled £31.00 which shocked me. In my mind, I had 3 children's boxes, a pot of tea and a piece of cake; however, the shop assistant explained to me that some of the items that the children had chosen were not part of the box deal.
I asked for a feedback card - the card was too small to write down all of the issues. There is no address or contact number on the card to post it later. I believe that the restaurant is a private business which is not connected to Brockholes, but I cannot remember it's name.
My advice? TAKE A PICNIC!!!
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