I was in the hotel with my family for a night everything was great apart from breakfast , the staff have decided NOT to smile at all we felt like they are doing a favour on us by providing food and service, I will give you few examples .
I asked for couple of omelettes , server was shocked I thought I did a mistake!!
My father has taken a fruit plate from the buffet since only few pieces left on that , I decided to take that back to buffet(untouched), staff said take it back other wise it's going in the bin, I was surprised with the rude behaviour , oh there was manger was on duty who was constantly on his phone at cash counter trying to hide though . During whole period no one asked how was breakfast ,no refill of tea not even bother to look at you.
I do not work in costumer service but I do have sense how the costumers should be treated in hospitality.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Preston, a modern and stylish hotel providing a great place to stay & value for money in the City Centre, close to University Central Lancashire; an ideal location for both business and for leisure. Holiday Inn Preston hotel is fully air-conditioned with all bedrooms offering high speed internet access & Wi-Fi is available in our bar lounge. With a full service Restaurant, Bar, Lounge and 24-hr room service, we can cater for all of your requirements. The Ringway Bar & Grill provides a perfect place to dine, experiencing fantastic food & excellent customer service. For leisure and family breaks the Hotel is a short distance from the Guild Hall & Charter Theatre, Preston North End F.C, and Preston Golf Club. The Holiday Inn Preston hotel is an ideal base to enjoy the Lancashire Countryside. Our strong rail and motorway links provide short journeys to Blackpool, the Ribble Valley, Lake District and Yorkshire Dales.The Holiday Inn Preston hotel offers facilities for disabled guests along with accessible bedroom.The new Meetings & Training Centre provides the ideal venue for all business needs; with wi-fi access, unlimited refreshments, natural daylight and desired privacy. ... more less
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- Also Known As:
- Holiday Inn Preston Hotel Preston
- Preston Holiday Inn
- Holiday Inn Preston Lancashire