Stayed here meny times with great service from both hotel and pub nextdoor.However on this visit the booking was mixed up as i was given a double room instead of a twin. Was told they could not change rooms as hotel full so we were given a z bed for one of us to sleep on .Hungry horse next door was busy and understaffed,or food order was taken and arrived quickly only to be half right. They brought the correct meal and as we were leaving the people on the rable next to us asked why we didnt have the free starter or sweet. I was not aware of this offer and enquired at the bar only to be told the person who served us was new and had forgotten about the offer and as we had left the table they could do nothing. In the morning at breakfast as we had a guide dog with us we were greated with oh will have to sit you out of the way( the dog was no problem at our meal the night before). We were sat at an old scruffy table that was not set . Our order was taken and we were told to help ourselfs to cerial. The fried breakfast arrived .We still were waiting for cutlery and had not eaten our cerial. The member of staff just said ohwell saves you waiting for it and walked off. I had to take cutlery off a nearby table. The whole attitude was out of order but as we were in a hurry we just ate up and left. As i said been very satisfide here in the past BUT this time disapointed
- Official Description (provided by the hotel):
- Sample the best Preston and Blackpool have to offer or take in the nearby coastal plain of The Fylde ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Preston West Hotel Preston
- Premier Inn Preston West Hotel Lancashire