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“Disappointing”

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Premier Inn Preston West Hotel
Ranked #15 of 15 Hotels in Preston
Moreton, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Disappointing”
Reviewed 4 December 2013

Booked a twin bed room, only to find a double and a single bed, I was told that that is what they claim is a twin beds, not helpful in giving us a ground floor room (My wife is 66 with bad knee, I am 68yrs) I had to carry luggage up the stairs. Bathroom mixer taps broken, had to repack clothes and change rooms. No tablet of soap, had to stand up in the bath and use a shower gel dispenser which was screwed to the wall, bedside light not working, mattress too firm, had poor nights sleep, with aches and pains in the morning. I expected better after seeing the adverts on the TV.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzuki1400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Preston West Hotel, responded to this review, 6 December 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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261 reviews from our community

Traveller rating
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128
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Yorkshire lass
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 October 2013

We stayed here following a visit to Lancashire to see friends and relatives. The lady on reception was great fun and very welcoming. As usual the room was clean and had all the necessary supplies. The TV worked and so did the kettle. It was not too hot in the room, and my only slight moan was that the walls were rather thin so we could hear people in the next room. We had a light meal in the pub next door, quite late and there was no hassle at all. The meal was fine. The next morning we had breakfast in the same pub, and this was a bit shambolic. The floor by the table where we had sat the previous night had some sweets dropped on it which had not been cleaned up. As it was the start of half term, it was very busy and as the breakfasts were booked through the hotel, provision should have been made for this. They ran out of plates and hot water on a regular basis. The breakfast was served after a fair wait but was very nice. The staff were just run off their feet, but certainly did their best and smiled...which was good. All in all we enjoyed it and will probably return but will avoid half term

Room Tip: Be careful if you approach hotel going in to Preston...easy to miss and there is no 2nd entrance!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mowley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport
Level Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 22 October 2013

We stayed here for our daughters graduation. The rooms were more than adequate and pleasant. The staff had great customer service attitude's. It was good value. Easy to walk to restaurants and bars. Parking round the rear park & display.

Stayed July 2013, travelled with family
Helpful?
Thank Sandraw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 October 2013

Yet another good Premier Inn, warmly welcomed by the very funny and very friendly Emma...attached pub next door excellent...can't fault our experience! We will definitely stay here again....enjoyed our stay very much!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bouncer2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip S, Reception Team Leader at Premier Inn Preston West Hotel, responded to this review, 17 December 2013
Hello Keith,
So glad that you enjoyed your stay with us, we look forward to welcoming you back to Preston West in the near future, I will pass on your regards to Emma who looked after you during your stay
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Telford, United Kingdom
Level Contributor
3 reviews
Reviewed 14 October 2013

Room was ok bed was soft it was nice and clean and overall good for the money the staff were helpful In the hotel and In the pub next door.it was just right for Blackpool 11 miles away it was only the second premier inn I have been to and will use them again

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 October 2013

This hotel is ok, it's not as good as some premier inn's we have stopped at before but it is like I have said before it's just OK. Staff friendly enough, just could do with an update and spruced up, come on premier inn spend some money on it .

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 September 2013

we have stayed at numerous premier inns and we think they are excellent and good value. unfortunately this is awful! We stayed with relatives and had two rooms. Both were in need of a lick of paint and TLC. But both smelled stale of mould and damp! this was in the bathroom but we suspect in the bedroom too. Its a shame as the receptionist was very nice food next door was great but its was spoilt by the rooms. Both were on the ground floor at the back.

Room Tip: Pick another premier inn there are some very nice ones.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holidaymadyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Preston West Hotel, responded to this review, 24 September 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Premier Inn Preston West Hotel

Property: Premier Inn Preston West Hotel
Address: Blackpool Road | Lea, Preston PR4 0XB, England
Region: United Kingdom > England > Lancashire > Preston
Amenities:
Free Parking Wheelchair access
Hotel Style:
#6 Romantic Hotel in Preston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Preston West Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Sample the best Preston and Blackpool have to offer or take in the nearby coastal plain of The Fylde ... more   less 
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Also Known As:
Premier Inn Preston West Hotel Preston
Premier Inn Preston West Hotel Lancashire

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