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“Good service, very poor rooms.” 4 of 5 bubbles
Review of Falstaff Hotel

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Falstaff Hotel
Ranked #15 of 18 Hotels in Leamington Spa
Cambridge, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good service, very poor rooms.”
4 of 5 bubbles Reviewed 31 December 2013

My husband and I were there for 3 nights. The first room, very basic, cold, very small bed for 2, bad shower, anyway, I couldn't sleep properly. I asked for another room and the manager was very helpful and gave us other room whitout any extra cost! very good costumer service. The new room was nice but about the bed, was 2 single beds joint so I could feel the difference between thos 2 in one. I good if you do not have too much expectations...

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lunatheo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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554 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 27 December 2013 via mobile

V limited food options - we had specially checked up on this before booking as we were aware that they may be short staffed for Christmas. We actually had to choose from 2-3 options. The staff on hand (one person) was inexperienced but v responsive. Breakfast was a v confused affair. The staff were not fully conversant with English language and our order took nearly 30 mins to arrive! The quality of food was quite so-so.

That said, it was Boxing Day morning; so may be some excuse for the service quality.

Stayed December 2013, travelled with friends
Helpful?
Thank Saman J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 December 2013

First of all the good bit. The food was OK, but then there were only two of us in the restaurant on the last Thursday before Xmas - so they had all the time in the world to cook some decent grub.

Catalogue of errors:

Lukewarm radiator in room, non-adjustable.

No heating whatsoever in bathroom - on a cold night in December.

Rubbish beer, and hardened dirt on rim of glass.

"Guests" (really?) having loud conversation outside my room at 4.30 am.

Chef sleeping in and no hot breakfast available.

Staff who barely understood English.

And finally...a receptionist with BO - at 7am!

Quality.

Room Tip: Ask if it has heating. Or whether there are any better hotels nearby.
See more room tips
  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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106 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 23 November 2013 via mobile

Stayed with work. Receptionist was lovely, polite and efficient. hotel was once quite plush but many years back. Room was very dated, one light didn't work and bathroom door didn't stay shut. Large gap under door so not dark at night. No bin or toilet brush in bathroom which I find unacceptable. Very creaky floorboards. Theo in bar was adorable, bless him he was also having to do the job of 2 people in restaurant who didn't speak English, brought vinegar when asked for mustard, not offered drinks and didn't know what pepper was. Theo did they're job for them as well. A star. Food was typical hotel food. .. overpriced and tasteless. Didn't even bother with breakfast after dinner farce! Wouldn't stay again

Stayed November 2013, travelled on business
Helpful?
Thank Emma154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 20 November 2013

we stayed here for one night as there was nowhere else available this place is awful, the radiators do not work so we were very cold all night, there is no extra bedding left in room incase it is needed, no electric heater as a back up, half the lights are missing the light bulbs, the curtains are dirty, the furniture is dated, wobbly, and generally well battered, the carpet is threadbare, the tiles in the bathroom are a dirty disgrace especially in the shower, it is all 1970s and urgently needs a full refurbish, especially the beds which are uncomfortable, not enough tea & coffee, very over priced,and thats all the falstaff are interested in, making money but not spending it on the place, ..... we had stayed at a B&B down the road for a few days which was half the price and completely superior in every way & spotless but unfortunately booked up or we would have stayed there.

Room Tip: try and book somewhere else first
See more room tips
  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Lynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Falstaff Hotel

Property: Falstaff Hotel
Address: 16-20 Warwick New Road, Leamington Spa CV32 5JQ, England (Formerly BEST WESTERN Falstaff Hotel)
Region: United Kingdom > England > Warwickshire > Leamington Spa
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #15 of 18 Hotels in Leamington Spa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Falstaff Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Relax in Royal Leamington Spa! BEST WESTERN Falstaff Hotel is near the fashionable town of Royal Leamington Spa, with its Georgian and Victorian architecture, tree-lined avenues, squares and glorious gardens. The perfect place to while away a peaceful afternoon! Created in the early 1920s from three Victorian mansions, the hotel has lost none of its character over the years. In fact, its more appealing than ever, with parkland, riverside walks and other beautiful towns and cities to enjoy before returning to the friendly, welcoming atmosphere at the hotel. Warwick Castle and Stratford-upon-Avon are both within easy reach, with something for everyone to enjoy from shopping to Shakespeare! Welcome to Leamington Spa.You name it, we're near it! From clay pigeon shooting and paint balling at the local activity centre to art galleries and National Trust properties, there's plenty to see and do when you stay at this wonderful Warwickshire hotel! Landmarks and getting around: 3 miles from Warwick & Warwick Castle, 1 mile from Royal Pump Rooms, Jephson Gardens, 10 miles from Gaydon Motor Museum & Activity Centre, 7 miles from Charlecote Park (National Trust), 1 mile from The Assembly, Leamington Spa. BEST WESTERN Falstaff Hotel at a glance: well located and well-equipped, our hotel is well worth a visit! 63 hotel rooms, 2 bars, free WiFi, 1 restaurant, 7 meeting and conference facilities. ... more   less 
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Also Known As:
Best Western Leamington Spa
Leamington Spa Best Western
Falstaff Hotel Leamington Spa, Warwickshire

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