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“Nothing special i'm afraid!”

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Holiday Inn Leamington Spa-Warwick
Ranked #9 of 16 Hotels in Leamington Spa
Reviewed 27 October 2013

Weekend away with family as base for Stratford upon Avon and Cadburys World.

On arrival, efficient but not particularly personable greeting from the staff. Location is close to motorway, but that's about as good as it gets, on industrial estate and building looked generally shoddy. Empty when we arrived but after our day trip to Stratford the place was "taken over" by a coach load of OAP's, and as a result seating was non existent for all present.
Think the bar lady was over run and could not cope with the influx of guests so the fact we could not find a seat we retired to our room after just one drink.
Didn't bother paying the extortionate £10 a head breakfast, and just as well, as this looked total chaos when we came down in the morning too.
Double room on the small side and lighting poor, so quite glad we only stayed the one night. Definitely not worth the £100+ charge rate, many more local B&B's looked much more inviting

  • Stayed: October 2013, travelled with family
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2  Thank brooko123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 12 November 2013

Dear brooko123,

Thank you for writing a review about your recent stay with us. I am pleased to note that you found our hotel location to be convenient. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It is my regret that there were certain aspects of your visit that did not meet your standards in particular the staff services, quality and value of your room. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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Reviews (464)
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292 - 298 of 464 reviews

Reviewed 8 October 2013

Very average hotel, ok if your company picking up the bill, I thought expensive, 130 quid a night including breakfast but not even free wifi!! Asked for password and was told yes but will cost you £15 a day!! What??!!!! Wanted little jug of milk in room for coffee and they even wanted to charge for that!!!!! Evening meals were ok but again a bit on the expensive side!!! Stay in a premier inn!!!!!

Stayed: October 2013, travelled on business
Thank Jasonmiddleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELMANAGERWARLS, General Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 23 October 2013

Thank you for taking the time to post your review. I am sorry that you found us expensive and that you were charged for your milk - we do not normally make a charge for such items and I have addressed this with the staff.

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Reviewed 5 October 2013

Stayed one night on a business trip. The location is not great as it's in the middle of an industrial estate. I had a refurbished room which was very clean. The evening meal was terrible and as a result I sent it back. It appeared that the kitchen was having a bad night as the table next to me sent their meal back as well. The breakfast and mid day buffet was better the next day. Would not stop again due to location and expensive poor quality evening meals.

Stayed: October 2013
Thank Foss i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 22 October 2013

Dear Foss i,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

We are truly sorry for the shortcomings you experienced and regret you found the food served during your stay, less than satisfactory. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and service we offer.

Though I would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 2 October 2013

I have stayed here for a few years but have now moved on, the reasons, well there was being shouted across the lobby that I had not paid, despite leaving a card swipe, highly embarrassing.

Then there is the cleaning staff just knocking and walking straight it.

Room service is not always available.

The rooms are fine, nothing fantastic but fine.

It is dog friendly though, very dog friendly actually.

I saw one member of staff that was outstanding at service with a disabled customer, if they were all like him it would be a great place to stay.

I complained twice to head office about my issues on two separate occasions, I was offered a free stay, which I turned down, I just want them to be better than they are, they can be and should be better. The complaint was treated seriously though.

I now stay at the Holiday Inn Express up the road which has great service, how they can be so different is a mystery.

Room Tip: If you stay downstairs then it gets a little noisy at the weekends, I get the impression that those...
  • Stayed: March 2013, travelled with family
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Thank Darren I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 20 October 2013

Dear Darren I,

Thank you for taking a moment to share your experience and concerns. We work diligently to ensure our services are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept our apologies for your less than satisfactory stay. We appreciate you bringing this critical feedback to our attention and trust that we will address the issues and assure you that proper measures will be taken. We do hope when business or pleasure brings you back to the area, you will allow us the opportunity to exceed your expectations.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 2 October 2013

Holiday Inn being Holiday Inn, it is just like Hilton that I am used to. I always stay with Hilton, so coming to Holiday Inn was a bit disappointed. The lounge is small or non-existant. That leaves you with the only choice of staying in the small and old room at the end of the day. The staffs were very very friendly though. Thumbs up for them!

  • Stayed: September 2013, travelled on business
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Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 20 October 2013

Dear Ashley L,

Thank you for taking the time to express your thoughts and concerns. Kindly accept our sincerest apologies for any discomfort you may have experienced with the hotel lounge and condition of the room you received. Please be assured that we treat this matter seriously and actions will be taken by the management accordingly. We appreciate your feedback as this is our best resource for improving guest services. We hope that you will give us another opportunity to provide you with exceptional accommodations.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 23 September 2013

I've just enjoyed a weekend break with family at the Holiday Inn, Leamington Spa. The hotel was very clean and comfortable and the staff were friendly and helpful. We had a good sized double room with a king sized bed. Plenty of towels in the bathroom and complimentary toiletries. We enjoyed 2 very good evening meals in the restaurant there. There was plenty to eat for breakfast, which was buffet style.

The hotel is just outside the town of Leamington Spa on an industrial estate. This was not a problem at all for us - but you would need to bear this in mind if you prefer to be in the town within walking distance of the centre.

I cannot comment on the cost of staying at the hotel as another family member treated the rest of us to our break there! I would certainly recommend this hotel as a good place to stay.

  • Stayed: September 2013, travelled with family
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Thank Suzanne148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELMANAGERWARLS, General Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 2 October 2013

Thank you so much for taking the time to post your review of Holiday Inn Leamington Spa. We are absolutely delighted that you enjoyed your stay with us as it is the aim of our warm and friendly staff to make every stay a grerat one. We were particularly pleased to know that you enjoyed your meals with us and we do hope that we shall have the pleasure of welcoming you back in the near future.

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Reviewed 17 September 2013 via mobile

This is a nice enough hotel on the outskirts of Leamington.

Like many Holiday Inn hotels in the UK it is starting to feel a bit old and rough around the edges.

The friendly staff make up for this however and they ensured I had a pleasant stay.

Breakfast was good - plenty of choice for all.

I will stay again.

  • Stayed: September 2013
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Thank JamesShelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELMANAGERWARLS, General Manager at Holiday Inn Leamington Spa-Warwick, responded to this reviewResponded 2 October 2013

Thank you so much for taking the time to review our hotel. I was delighted to note that you appreciated the service provided by our warm and friendly staff and that they made your stay for you. I will make a point of passing on your comments to them as it is always great to know that your efforts are appreciated.

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Additional Information about Holiday Inn Leamington Spa-Warwick

Address: Olympus Avenue | Tachbrook Park, Leamington Spa CV34 6RJ, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Leamington Spa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Leamington Spa
Price Range: £66 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Leamington Spa-Warwick 3*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome! Looking for a hotel near Warwick, Stratford on Avon or Leamington Spa? Holiday Inn Leamington Spa-Warwick is easily accessible from M40Jct13/15, so is an ideal base for leisure & business guests. Holiday Inn Leamington Spa-Warwick is close to Warwick, Warwick Castle & Warwick Racecourse, Stratford & the Royal Shakespeare Theatre, Kenilworth Castle & Regency Royal Leamington Spa, with its Royal Pump Rooms & entertainment venues, Spa Centre & Assembly Rooms. Coventry, Coventry Cathedral & Warwick University are also within easy reach. For families Hatton Country World, Heritage Motor Centre, Dallas Burston Polo are nearby & we offer great value Warwick Castle packages. The NAC & Warwickshire Exhibition Centre are 15 mins away & the NEC & Birmingham Airport 30 mins away. Our ground floor meeting rooms are ideal for your meeting/conference needs with natural daylight, air conditioning & high speed internet access for the organiser. This Leamington hotel has a free car park & excellent en-suite bedrooms which have all been recently refurbished, with air conditioning. High speed internet access is availalbe for a small charge. Spa's Restaurant offers a wide choice of dishes from sesonal menus & chef's daily specials & light meals are served all day in the lounge. Holiday Inn Leamington Spa-Warwick has a small fitness room & offers discounted entrance to Nuffield Fitness nearby. We look forward to seeing you soon! ... more   less 
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Also Known As:
Holiday Inn Leamington Spa-Warwick Hotel Leamington Spa
Courtyard Leamington Spa
Leamington Spa Holiday Inn
Leamington Spa Courtyard
Holiday Inn Leamington Spa-Warwick Warwickshire

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