I don't know how to describe my 'freak show' of an evening here. The first issue which we all thought hilarious at first, was that the manager came out, all enthusiastic, and essentially tried to sell us the food. He started talking very quickly about amazing herbs, how everything tastes like an orgasm (which was a little inappropriate), and how we should forget the menu's and let him choose our meals. Although it was unusual, we didn't see any harm in letting the eccentric bloke have his way.
The next weird thing was the fact that they switched all of our wines (we hadn't realized at the time) to a more expensive brand because one person asked for THEIR bottle to be switched. Around 15 minutes later, the manager stopped me on my way out of the restaurant, stood on the bar, asked me to open my mouth and he tipped half a bottle of Sambuca over my head and face before I knew what was going on. I was very sticky and wanted to storm out, but the people I was with thought it was mildly funny, and I saw the funny side myself, so I let it go.
The last thing was the price. For a party of 17 people, our bill hit £560. I could not believe it, and when we looked down the bill, we were all just astonished with the scam they had pulled. The 'complimentary' poppadoms, in three baskets of 15 (with dip) cost us £20 per basket, the wine had been swapped from our choice of £10 house red to £18 pound branded red as I mentioned above, and we had drunk 12 bottles, adding £96 to the bill. The food had been elevated from their 'gold' set meal, to the 'Platinum' set meal without our knowledge, based entirely on the manager overhearing that someone would like fish, this added almost £10 per person to the bill.
Then, when one of our group went to the bar to have a discussion about the price, it escalated quickly into threats of violence from the staff, and the manager locked the door so that we couldn't leave without paying. All in all, it turned out to be the worst experience I've ever had in a restaurant.
Also, just in case I haven't quite convinced you yet:
The vegetarian dish contained chunks of meat, a lot of the dishes were cold, and not everyone got a meal (which wasn't obvious at the time because of the 'share food' platters).
The manager actually said the line 'If your friend doesn't calm down, we're going to take him into the alley and give him a kicking'.
Many of the waiters were big, burly men, coincidence?
Every single one of the positive reviews on this site refer to Sean (the manager) by name, coincidence?
You would get better service and food in a prison, with an equal chance of getting into a fight too.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.