Great location and an interesting layout, nicely furnished.
Sadly however, it would appear that cleanliness standards have dropped since the last review of a stay in October.
There were two bread rolls blue with mould with a packet dated 7 November in the bread bin.
The kitchen work surfaces hadn’t been cleaned – looked dirty and were sticky to touch – and the floor hadn’t been swept. In one of the cupboards was a plastic box with condiment sachets – the lid of the box being absolutely filthy.
The bathroom was worse, again the sink and toilet hadn’t been cleaned, with the toilet quite disgusting: brown marks on both the inside and outside. The toothbrush holder also hadn’t been cleaned. The blind was thick with dust.
Still, at least the blind in the bathroom was in place, the bedroom blind/curtain was lying on top of the wardrobe with no way of hanging it up.
We spent an hour cleaning the bathroom and kitchen and sweeping the floors.
A few other lowlights were the bathmat impregnated with grass and dirt, the smashed lightbulb on the floor of the dining area and the crumbs in the throw on the sofa.
On the plus side there was plentiful hot water and the shower was fine, although it leaked.
The worst aspect was coming in one night to find no power. As there were no contact details for the owner we spent the night in the cold – and it was cold – and the dark. This is patently unsafe in a flat with stairs and low beams. In the morning we checked the meter in the cellar and discovered the meter was in debit – i.e. the owners hadn’t paid their bill.
We contacted the booking agents Sykes who were very helpful and sympathetic. They managed to contact one of the owners who came out and topped up the meter. We had gone out to get warm, so didn’t meet the owner but Sykes called us later to say the owner disputed our claims about the cleanliness of the property, and that was it. No apology for renting out a property that was without power for anything up to 24 hours. On top of that he/she walked past various piles of dirt we had swept into corners and saw no issue with cleanliness.
The whole experience has been the worst in over 25 years of renting holiday homes. The owners’ lack of concern for our comfort was disgraceful.
An apology is still awaited.
We were lucky enough to have the apartment for October half term. It was based great for the three mariners and George and dragon. We enjoy real ale so perfect and the boys got a lot of space to play on the back field.
We used it as a base when not exploring Lancaster.
The apartment was a pleasant surprise. Quite a few steps going up but worth it. We've always stayed in hotels in city breaks but was nice to have our own space. The children enjoyed it as well.
The apartment was clean and well stocked and we enjoyed the complimentary bottle of wine.
Looking forward to staying with friends next time.