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Lancaster House
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Reviews (1,458)
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1,130 - 1,135 of 1,458 reviews
Reviewed 10 December 2012

We stayed here over night for a works Christmas party, from start to finish the experience was excellent. Beautiful rooms, lovely white bath robes and a bath or power shower. Really good meal I just wish we had been there for longer to use the fabulous pool and spa treatments. The staff are helpful and courteous.,The beds are so comfortable and its very quiet for a restful nights sleep.

Room Tip: Just look on the intranet, the photos sayitall.
  • Stayed: December 2012, travelled as a couple
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Thank theemmingtons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 31 December 2012

Many thanks indeed for taking the time to post a review following your recent Christmas Party stay with us here at Lancaster House.

I will of course share your feedback with the whole team here who I know will be delighted to hear your comments.

I do hope we can have the pleasure of welcoming you back next year, if not sooner. And maybe next time you might get chance to take advantage of our extensive leisure and beauty facilities.

In the meantime, I wish you a great New Year

Kind regards

Tim Bell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2012

Excellent location in particular for those visiting Lancaster University.

Extremely quite so sound, or soundless, sleeping is guaranteed!

one minor issue is that the two single beds were too close to each others

  • Stayed: December 2012
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Thank hassangaili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 31 December 2012

Thanks for the positive review. I'm delighted you got a great night's sleep and you found the location handy.

I do hope we can have the pleasure of welcoming you back soon. Indeed, please do not hesitate to contact me personally if you are ever in the area again and I would be delighted to make the arrangements for you.

Kind regards

Tim Bell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2012

What an amazing place to stay , beautiful building and surroundings, classy decor and welcoming rooms , this place ticks all the boxes . The gym and pool, sauna etc are great and the staff are all very helpful - nothing is too much trouble . The most relaxing 4 days away in living memory and we will be back !!

  • Stayed: October 2012, travelled as a couple
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Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 31 December 2012

Thank you so much indeed for the great review. Delighted we were able to make your 4 days away truly relaxing. In the hectic world in which we live, finding time to wind down and re-charge the batteries is so important I'm sure you will agree. Glad we were able to do deliver for you.

Fantastic to read also that you'll be back. Please don't hesitate to contact me personally and I will assure you another great stay.

Kind regards

Tim Bell
General Manager

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Reviewed 26 November 2012

For our 37th anniversary we returned to the town where we first met and stayed at the Lancaster House Hotel - reception very friendly - rooms larger than average and reasonably well equipped decoration a little dated - food in Restaurant was excellent and service was a pleasure - staff actually appear to enjoy serving you - we went for an early morning swim before breakfast - the breakfast itself was excellent - I would recommend this hotel to anyone wanting an overnight stay in the Lancaster area

Room Tip: We booked an ordinary room which was larger than average and well equipped - they do also do suites
  • Stayed: November 2012, travelled as a couple
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Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 30 November 2012

Many thanks indeed for taking the time to post a review following your recent anniversary stay with us at Lancaster House.

I will of course share your feedback with the whole team who always enjoy reading the comments they receive.

I was delighted to learn that you will be recommending us, and fingers crossed, we might have the pleasure of welcoming you back again soon. Indeed, please don't hesitate to contact me if you are ever planning another weekend away and I will endeavour to assure you another comfortable stay. Alas, I can't control the weather, but there's always plenty to see and do in the area should the heavens open.

Kind regards

Tim Bell, General Manager

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Reviewed 24 November 2012

I have stayed at this hotel several times over the last year. It is always comfortable and reliable.
Reception has always been very friendly, staff are very professional, rooms good size and well equipped. There is an excellent gym and pool- with new CV equipment when I visited last week. Meals in the bar have been uniformly good although the quantities often overwhelming, and I always look forward to a good buffet breakfast. Downsides ? Very few. Although there is free internet this is only via a USB port in the room with WIFI limited to lounge areas. Generally good value.

  • Stayed: November 2012, travelled on business
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Thank Campbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 30 November 2012

Thank you so much for the review following your recent stays with us.

It's always great to hear when our regular guests receive a consistently good standard of service, and hopefully feel a little sense of "home from home" here at the hotel.

Glad you like our new gymnasium. We think it's £150,000 well spent, and the equipment really is the best that region can offer now. We like to try and stay one step ahead of the competition if we can.

You may be interested to know that we are in the process of extending our existing internet service so that our Wi-Fi is available in all of our bedrooms as well as public areas. I am sure you can appreciate, this won't happen overnight but we are hoping to complete the project in the next couple of weeks. Hopefully on you next stay you will be able to enjoy this facility.

Once again, thanks for the great review and for choosing Lancaster House as your regular hotel of choice in the area.

Kind regards

Tim Bell, General Manager

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