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“great facilities, great service. Will be back.”
Review of Lancaster House

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Lancaster House
Ranked #1 of 6 Hotels in Lancaster
Certificate of Excellence
GreenLeadersGold level
Reviewed 17 February 2014

We visited Lancaster as a party of 8 for a long weekend. This hotel ticked all the boxes, ideal location to visit the castle and other attractions, great leisure facilities (loved the hot tub), great service and nice food. We found every staff member we spoke with to be friendly and helpful which is a rare thing these days - well done !

  • Stayed: February 2014, travelled with friends
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Thank Granty437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 20 February 2014

Thank you so much for the great review following your recent stay with us.

I was delighted that you and your whole party enjoyed your long weekend, and you also found time to enjoy the attractions of a great city.

I will of course pass on your praise about the team who always appreciate hearing the feedback they receive.

I hope we can welcome you all back again soon.

Kind regards

Tim Bell, General Manager

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807 - 813 of 1,370 reviews

Reviewed 17 February 2014

Back staying in Lancaster House for the weekend and, as usual, was excellent - very friendly, excellent restaurant food and service despite being fully booked and busy. Stayed in a different room but was ideal and had everything we needed for a relaxing stay.

  • Stayed: February 2014, travelled with family
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Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 20 February 2014

Thank you so much again for taking the time to post a review following another return stay with us.

It was great to learn that we managed to meet your expectations once again.

Our aim is to turn all our customers into "Raving Fans", and we appreciate when delighted customers such as yourselves take the time to share your experiences and sing high praise for us.

I'm sure we will have the pleasure of welcoming you back soon.

Thank you once again for the brilliant review.

Kind regards

Tim Bell, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

The hotel is delightful, warm, welcoming and spotlessly clean with a log fire and comfortable sofas in lovely surroundings. We were offered an upgrade to a luxury studio at a great price. All the staff we had contact with were professional but friendly and nothing seemed too much trouble. The spa was an added bonus and although we didn't use it the gym looked impressive. Breakfast was self-service but the choice was excellent and the cooked food was freshly prepared, with fresh tomatoes and large field mushrooms which were delicious. We arrived early and although our room was not quite ready we were offered use of the spa facilities which we also used during the morning of the day we checked out. All told this was one of the best couple of days we have had as a part business part leisure trip and we would definitely return.

  • Stayed: February 2014, travelled on business
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Thank Lyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 17 February 2014

Many thanks indeed for your very kind review following your recent break at Lancaster House.

I was delighted to learn that you enjoyed all aspects of your stay, and you also managed to get one of our fabulous Luxury Studio Suites which always make a stay truly special.

I do hope we will have the pleasure of welcoming you back again soon.

Kind regards

Tim Bell, General Manager

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Reviewed 16 February 2014

From the second we arrived we were treated like royalty. Our rooms were not ready when we arrived but our luggage was put in to storage while we had a drink in the bar. There is free wifi but it is for one device per room. Reception will give you further codes free of charge if you asked for them. We ate in the bar for lunch, had dinner and breakfast in the restaurant. All of the staff couldn't do enough for us, my only criticism (if I must make one) is that the lightening in the restaurant, particularly at night, is very bright and could do with being dimmed to create a dining atmosphere. The bedrooms were lovely and spacious. Our view was none existent but you don't go to a hotel to sit in your room all day so we just closed the curtains and enjoyed the amenities. The bed was very comfortable and although there was a wedding there at the same time, the hotel was very quiet and we slept for a good 9 hours.

  • Stayed: January 2014, travelled with friends
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Thank Squeakytiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 17 February 2014

Thank you for your comments following your recent stay.

It was gratifying to learn that, overall you enjoyed your visit. I note your helpful comments about the lighting which I will of course look into.

I hope we can welcome you back again soon.

Kind regards

Tim Bell, General Manager

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Reviewed 11 February 2014

We stayed here 6th feb for 1 night. Staff are brilliant nothing was too much trouble for them. our room was spotless. What we love about this hotel is the roaring fire and comfy sofas in reception.
We have stayed at this hotel many times and we always have a wonderful time here.

  • Stayed: February 2014, travelled as a couple
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Thank helenb89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 17 February 2014

Thank you for your great review following your recent return visit.

I'm delighted you had another enjoyable short stay, and you particularly enjoyed our lovely open fire.

As a regular and valued guest, we do hope we can welcome you back again very soon.

Kind regards

Tim Bell, General Manager

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Reviewed 2 February 2014

Stayed overnight on Saturday 1st Feb, this was for an evening function which included a sit down meal.
We arrived around 1.00pm and had lunch in the bar which was great, food good, staff realy nice.
Our room (64) was in the main OK for the price, just starting to get a bit tired with a loo that took several flushes to work and a shower that was ready for a replacing. Heating was a bit hit and miss.
We had trouble with the room safe , no instructions on how to work it, had old combination locks which jammed 2 staff members tried in vain to make it work but couldn't ,as my wife had some expensive jewellery with her we had to keep it with us rather than leave it in the room.
Function room great.
Evening meal served for 50 was reasonable, staff a bit slow clearing tables in between courses.
All bar staff very friendly and pretty qiuck bit understocked on wine choice had to keep nipping off to fetch different bottles.

Room Tip: Staff said some rooms been refurbished.Our room 64 overlooked a small courtyard which was OK for 1 n...
See more room tips
  • Stayed: February 2014, travelled with friends
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1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 10 February 2014

Many thanks for taking the time to post a review following your stay with us at Lancaster House.

I was glad to learn that, overall you enjoyed your visit.

I note your helpful comments about the safes which I will look into straight away to address this shortcoming.

I'm delighted you enjoyed the event though, and I hope we can welcome you back again soon.

Kind regards

Tim Bell, General Manager

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Reviewed 2 February 2014

Arrived to find ample parking in beautifully kept grounds. The entrance to the hotel was bright airy and clean. Staff on reception were very helpful and friendly, nothing was too much trouble. After checking in I went to my room and found it also to be bright, clean and airy. Food was beautiful. Would definitely go back

  • Stayed: February 2014, travelled with friends
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1  Thank Gill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this reviewResponded 10 February 2014

Thank you so much for the glowing review.

It sounds like you had a great stay.

I do hope we can tempt you back soon

Kind regards

Tim Bell, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lancaster House

Address: Green Lane | Ellel, Lancaster LA1 4GJ, England
Region: United Kingdom > England > Lancashire > Lancaster District > Lancaster
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Lancaster
Price Range: £86 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 99
Official Description (provided by the hotel):
From the balconied Reception Lounge, to the open fire you instinctively know that Lancaster House is a place to savour the good things in life, such as excellent cuisine from The Foodworks Restaurant, or a drink in the courtyard of The Sandeman's Bar. This relaxed elegance is also reflected in each of the 99 rooms. ... more   less 
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Also Known As:
Lancaster House Hotel Lancaster
Lancaster Hotel

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