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“Great Facilities”
Review of Lancaster House

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Lancaster House
Ranked #1 of 7 Hotels in Lancaster
Certificate of Excellence
GreenLeadersGold level
Guildford, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Facilities”
Reviewed 14 July 2014

We stayed here recently while visiting the University. It was easy to find and in a good location. We were very impressed with our room and the entire hotel was spotlessly clean which is a big plus these days. There was lots of information about the surrounding areas on offer in the foyer and the staff at the front desk were knowledgeable and friendly. The spa facilities were a real bonus and were also very clean. We felt the staff at the pool could have been a little friendlier but nevertheless they were polite. We booked on a room only break and, with hindsight, should have looked for a deal which offered breakfast as we thought it was a little on the pricey side. The bar menu was also a little expensive but we ate out both nights and came back for drinks.

Room Tip: We asked for a quiet room and never heard a soul.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank SJS1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Thank you so much for the great review following your recent stay with us.

I was delighted you enjoyed your visit overall, and found our information folders handy for exploring the area.

We do offer the great value room only rate for those guests who want to keep a tighter budget, but it's always better value to book bed and breafast. Our best rates are always on the English Lakes website, and do remember to sign up for our special offers which offer some amazing value packages throughout the year.

Thanks again for the feedback, we hope we can welcome you back again.

Kind regards

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,298 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (288)
Date | Rating
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English first
Bingley, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 July 2014

This is our second visit here and cannot fault the hotel or service. We stayed in a suite and the accommodation is by far one of the best we have stayed in. . . the bathroom is huge and the large freestanding bath is a bonus.
The hotel food is always well presented, the restaurant has a nice ambiance and the staff are very friendly. On our last visit we dined as part of a large group for my husbands 50th and although one person had lots of food allergies they were still very accommodating and made sure she was able to choose from a variety of options available.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Many thanks indeed for posting a review following your return stay with us at Lancaster House.

I was delighted to know that you enjoyed your visit and the big family celebration went well.

I have of course shared your kind words with the whole team here who always appreciate the feedback they receive.

I do hope we will have the pleasure of welcoming you back again in the near future.

Kind regards

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 July 2014

We stayed at the Lancaster House Hotel for one night while attending a wedding in Lancaster. The hotel is in a lovely setting and the foyer is very nice. Reception desk were helpful. The room (room 2) was well laid out and had extra hand-rails for disabled as requested. The room looked a little tired, maybe a coat of paint to hide the smudges from the radiator and hand marks on the walls. The bathroom could use a bit of TLC too, patched tiles,. A small bar of soap would be a nice touch in the bathroom too.
Tea making facilities were there, but only 2 tea bags?
On returning from the wedding we went into the bar to order food. There were meals being served but we were told by one member of staff they were finished. He appeared to have already mentally clocked off.
As other reviews have said, this is very much a Weddings Hotel. I don't think we would stay here again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Janet E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Thank you for your feedback following your recent stay with us.

Whilst it was gratifying to learn that you enjoyed certain aspects of your stay, I'm sorry we failed to meet your expectations in a couple of areas. Certainly, the room you stayed in is ear-marked for modernisation this year as part of our rolling moderisation programme.

We do serve Bar Meals until 10pm every day, and for those residents arriving after 10pm, we do have a 24-hour room service menu available should you require hot food or snacks.

As with many popular hotels, we cater for weddings mainly at the weekend although we wouldn't classify ourselves solely as a "wedding hotel". These are looked after in our private function suites so we can still accommodate guests looking for a quieter, relaxing break as many of our previous reviews will testify.

I'm sorry that we won't have the pleasure of welcoming you back in the future, and I thank you again for your comments.

Kind regards

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 July 2014

Good food, comfortable room with excellent spacious room, a very good bed and bathroom. Lovely leisure facilities including an outdoor hot tub. The breakfast was very good also. The hotel was very clean and all the staff I met helpful and friendly.

  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank TetraPaean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Thank you so much for the positive review.

I'm delighted you had a comfortable and enjoyable stay.

I hope we can welcome you back again in the future.

Kind regards

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fleetwood, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 July 2014

Have stayed here on two separate occasions over the last couple months and will be returning again. The rooms are lovely and beds really inviting and comfy. We have ate in the restaurant both times and the service and staff are a credit to the hotel. The food is good too. We enjoyed a swim in the pool and sitting in the outdoor jacuzzi. We recommend wearing flip flops and maybe taking robe or towel have to go down steps to reach jacuzzi. Breakfast was okay, have had better. This hotel is well worth a visit you won't be disappointed.

  • Stayed April 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank jayalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Thank you for your review following your recent return stay with us.

It was gratifying to learn that, overall you enjoyed your visit. It sounds like you get to enjoy all of the facilities too, especially our wonderful outdoor hot-tub.

I hope we will have the pleasure of once again welcoming you back to "The House".

Kind regards

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Ontario
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 2 July 2014

The hotel has a very nice lobby area and a good restaurant; dinner and breakfast were very good. Looks to be situated in a nice area but not close to the city centre, nor to the train station. The bar food was also good. Room was OK. The staff were friendly.

  • Stayed March 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertJohn_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Thank you for posting a review following your recent stay with us.

I was glad to learn that you enjoyed your one night visit whilst on business in the area.

I do hope we will get the opportunity of welcoming you back should you ever be in the region again.

Kind regards

Tim Bell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2014

The first visit was wonderful so much so, that we returned for a second visit in May we were made
so welcome that we went back again in June.The staff are well versed in the job that everything runs like clockwork.The service is first class from porterage on arrival to reception on departure the
hotel is spotless due to good housekeeping. As far as my wife and i was concerned there was no
noise problems even though on the first visit there was two weddings taking place and on the second a graduation party was in full swing. well done to Lancaster house we shall return

Room Tip: On the first and second visit we were allocated room 106 but with it being on the ground floor the v...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allanwhiteley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 15 July 2014
Thank you so much for the glowing review following your second stay with us in the space of just 2 months. It sounds like you've fallen a little bit in love with "The House". I love the photo by the way - A picture of true relaxation.

I will of course share you high praise with the whole team here.

Fingers crossed, me might be able to tempt you back again very soon.

Kind regards

Tim Bell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lancaster House

Property: Lancaster House
Address: Green Lane | Ellel, Lancaster LA1 4GJ, England
Region: United Kingdom > England > Lancashire > Lancaster
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 99
Official Description (provided by the hotel):
From the balconied Reception Lounge, to the open fire you instinctively know that Lancaster House is a place to savour the good things in life, such as excellent cuisine from The Foodworks Restaurant, or a drink in the courtyard of The Sandeman's Bar. This relaxed elegance is also reflected in each of the 99 rooms. ... more   less 
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Also Known As:
Lancaster House Hotel Lancaster
Lancaster Hotel

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