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“Excellent hotel - great staff”
Review of Lancaster House

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Lancaster House
Ranked #1 of 7 Hotels in Lancaster
Certificate of Excellence
GreenLeadersGold level
Wales
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent hotel - great staff”
Reviewed 8 September 2009

Stayed one night breaking a trip home from Fort William to Wales. The hotel were actually hosting two weddings on the night we stayed but we weren't disturbed by them at all.

Some of the best and most attentive staff we have come across on our travels made a good hotel even better. Food excellent and good value (in the bar) and the pool, hot tub and sauna facilities were very nice.

Highly recommended.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bysmariann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 10 September 2009
Thank you so much for the wonderful review!

I was delighted to learn that you enjoyed your recent stay with us en-route back to Wales and I have to say, I don't blame you for breaking up your journey from Fort William. That must be some drive!

Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive.

Thank you once again and please don't hesitate to contact me when you are potentially passing by Lancaster again and I will ensure that you have another enjoyable stay.

Thank you once again for becoming one of our "Raving Fans" and we hope to welcome you both back very soon.

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
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English first
Horsham, United Kingdom
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 September 2009

Stayed here for one night in September 09. Myself and my partner had both made seperate plans for the day in Lancashire so decided to stay here that night as a bit of treat / getaway. We booked a suite which although expensive was excellent value for money. A beautiful suite with a really nice living area with a TV in both the living area and bedroom. The bathroom was also very luxurious and spacious with a seperate bath and walk in shower. The restuarant was exceptionally good. We both enjoyed our starters and main courses so much that we couldn't even manage dessert! The service was excellent as was the food. Breakfast was also very good.

So, why you may ask have I only scored 4 out of 5 if everything was so perfect. There was just one thing wrong. There was a wedding on at the venue that day/evening and first of all we were given directions to our room via a bar area, which appeared to be hosting a wedding party. Meaning that to get to and from our room we had to walk through someones wedding reception! Uncomfortable to say the least. Secondly, our room was directly above the wedding reception meaning we could hear the DJ until the early hours.

In summary, a top class hotel where I would have no problem visiting again or recommending to a friend, it was just a shame that the hotel to an extent seemed to struggle catering for non-wedding guests.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 8 September 2009
Thank you so much for the great review!

I was pleased to learn that overall, you enjoyed your recent one night stay with us.

Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive.

With regards to your comments about your room allocation, it is our policy to endeavour to allocate non-wedding guests away from the function rooms if there is an event taking place. Admittedly, we do have 3 Luxury Suites which are located above one of our Function rooms and it would appear that you were regrettably allocated one of these rooms. So, on behalf of the whole team, may I apologise for this oversight. We do however have a total of 19 luxury suites, so on any future visit, I could ensure you were allocated a quieter room. We also do have an "alternative" access route to these bedrooms and this should also have been pointed out to you during your stay.

Thank you once again for your review and for still keeping us the number one choice in Lancaster.

We hope to welcome you back very soon.

Tim Bell, General Manager
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halifax
1 review
Reviewed 2 September 2009

As a regular visitor to Lancaster hse a wonderful 5 nite break in a luxury suite. Bar food fantasic, hot tub and pool superb. The girls in the beauty parlour were lovely and manicure and facial were fantastic. The porter John was curteous and helpful and polite as usual. On the downside of this visit and previous visit we noticed one particular young member of the bar staff was letting the hotel down. This member of staff appears to have no manners or customer relation skills. We find it very offensive not to be acknowledged with a please or thank you when purchasing drinks.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimmyHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 2 October 2009
Thank you so much for the wonderful review!

I was delighted to learn that you enjoyed your recent 5-night stay with us.

Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive.

Obviously, I was a little concerned that one member of the team didn't appear to be consistent with the rest of our colleagues. Rest assured, I will try and ensure that this matter is dealt with promptly to prevent any further repetition. Please accept my apologies for this shortfall

Thank you once again for the review and please don't hesitate to contact me when you are planning another visit to Lancaster and I will ensure that you have another enjoyable stay.

Thank you once again for keeping us the number one choice in Lancaster and we hope to welcome you both back very soon.

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton
Level Contributor
113 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 2 September 2009

it's actually 18 months or so since we stayed at the lancaster house hotel, but given i've recently booked a weekend break for my parents in celebration of their silver wedding anniversary, at the hotel, i popped on t.a to read reviews and realised i never wrote one!

Unfortunately when my husband and i stayed at the Lancaster House i fell very ill with a chest infection which is why i overlooked reviewing at the time.

We treated ourselves to a luxury suite as we'd been given money for a weekend break for Christmas, and we loved the room, some fantastic little touches like the gorgeous bedding on the superkingsize bed, luxurious toiletries, mineral water, ice bucket and the huge tv which could be viewed from the bed or the bath (with a (medicinal!) glass of wine in hand!)

The leisure club we only visited once because I got ill, but as i remember it was spotlessly clean, warm, and welcoming. The hot tub outside looked fab.

The restaurant - The Foodworks, deserves a BIG mention. The breakfasts were fantastic, with everything you could want and more... still remember how gorgeous the almond croissants were! Service was very good, the restaurant is beautifully furnished and decorated. We had an evening meal there as well and were very impressed, especially with the sticky toffee pudding. The wine list was not extortionate and the food was mostly impressive, creative twists on traditional british food. We were so impressed we've made a booking for my parents on the night of their anniversary, they're sure to love the foodworks!
And sitting by the crackling fire with an after dinner drink ... perfect!

Thanks again to everyone at the hotel for our stay last year, and thanks in advance for what i am sure will be a wonderful anniversary weekend for my mum and dad

  • Stayed January 2008, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Lynzick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 6 October 2009
Thank you so much for the wonderful review!

I was delighted to learn that you enjoyed your stay with us last year and as a result, we will also have the pleasure of welcoming your parents to Lancaster House. I'm sure that they will have an equally enjoyable stay.

Sorry to hear that you weren't feeling totally 100% during your stay with us, but I'm glad that you were still able to use the facilities and enjoy your stay.

Thank you once again for keeping us the number one choice in Lancaster and we hope to welcome you both back very soon.

Kindest regards

Tim Bell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
whitehaven
Level Contributor
5 reviews
5 hotel reviews
Reviewed 31 August 2009

just come back from a weekend away at the lovely lancaster house hotel ! hotel is gorg we just love it food was fab, we satyed in the luxury studio suite which are stunning , pool was lovely and warm and the HOT TUB was just super, all in all we have a fab fab fab weekend and sure will be returning ;~)
thanks to all the lancaster house hotel for a super weekend
angela & stephen hoskin

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angiehosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 8 September 2009
Thank you so much for the wonderful review!

I was delighted to learn that you both enjoyed your recent stay with us and that we will probably have the pleasure of welcoming you back again in the future.

Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive.

Thank you once again and please don't hesitate to contact me when you are planning another visit to Lancaster and I will ensure that you have another enjoyable stay.

Thank you once again for keeping us the number one choice in Lancaster and we hope to welcome you both back very soon.

Tim Bell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 August 2009

We stayed here for our third time, the first being our wedding evening as we had our reception at this hotel. Brought back wonderful memories. Hotel has improved more since then with improvements to rooms and a new restaurant which although we didn't eat there (we had males with us who insisted on going to the local pub to watch football!) looked lovely. Definately try it next time. The staff are also very helpful especially the porter who is to hand as soon as you check in and also the bar staff are very friendly (unlike some places I've been were they seem to stand around just talking and then being pretty miserable with the customers!)

Rooms are very spacious with everything you need. There was a wedding going on whilst we were there and we were worried we would be disturbed with music or people generally in the corridors in the early hours but there wasn't a peep and we had the best night's sleep. Very comfortable beds/pillows and ultra clean linen and towels.

Hotel is based in an area only accessable by so it is out of the way of the hustle and bustle of the city. Really nice pub just down the road called Plough Inn, it had a beautiful garden and although we were only there to watch football thoroughly enjoyed sitting outside.

Can't really say anything negative about this place, only that you don't get a continential breakfast included in the price but everything else is well worth the money staying here. Definatley be coming back soon.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frosty_Ri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 24 August 2009
Thank you so much for the fantastic review

I was delighted to learn that you enjoyed your third stay with us and you like the recent investments into Lancaster House.

Your comments will, of course, be passed on to all the team here at the hotel who always welcome the feedback we receive. John Devine, our famous Front of House porter always deserves his constant mentions. A true ambassador for great customer service I am sure you will agree!

Thank you once again for being one of our "Raving Fans" and keeping us the region's Number One Choice, and I do hope on your next visit that you will get the opportunity to dine with us.

Please don't hesitate to contact me if you are ever planning another visit to Lancaster and I will ensure that you have another enjoyable stay.

Tim Bell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west yorkshire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2009

stayed on sunday night saver in a luxury suite room was amazing very swish.Superb hot tub and steam room.service faultless.Dinner very enjoyable sticky toffee pud best ever.lunchtime menu excellent.Will definately be visiting again

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimBell, General Manager at Lancaster House, responded to this review, 18 August 2009
Thank you so much for the fantastic review

I was delighted to learn that you enjoyed your Sunday night stay with us. The Sunday Savers certainly are great value, especially if you upgrade to the Luxury Suites.

Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive. I am sure the Kitchen team will be over the moon with your high praise for the Sticky Toffee Pudding. I have to agree, I am a little partial to it myself.

Thank you once again and please don't hesitate to contact me if you are ever planning another visit to Lancaster and I will ensure that you have another enjoyable stay.

Thank you once again for the feedback and we hope to welcome you back very soon.

Tim Bell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lancaster House

Property: Lancaster House
Address: Green Lane | Ellel, Lancaster LA1 4GJ, England
Region: United Kingdom > England > Lancashire > Lancaster
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 99
Official Description (provided by the hotel):
From the balconied Reception Lounge, to the open fire you instinctively know that Lancaster House is a place to savour the good things in life, such as excellent cuisine from The Foodworks Restaurant, or a drink in the courtyard of The Sandeman's Bar. This relaxed elegance is also reflected in each of the 99 rooms. ... more   less 
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Also Known As:
Lancaster House Hotel Lancaster
Lancaster Hotel

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