Dear KAREN B,
Thank you for providing feedback following the Murder Trial that you recently attended.
Firstly please accept my personal apology that the food portions were not as you expected, I have raised this with the Chef and asked that he revisit the agreed portion sizes to ensure they meet our set standards, normally these are more than adequate and we very rarely receive negative feedback in relation to portion size.
For complete clarity this event was not organised by the hotel and the hotel had no input into what was served, what was charged etc, we were simply booked by the organiser's to provide the menu and the amount of courses that were ordered at the price point they required.
In response to the pricing of future events, we run a number of our own events including Murder Mysteries, tribute nights and these are priced from £35.00 and always include a 3 course choice menu, an arrival drink and the entertainment, these events are perhaps more traditional in style than the one that was ran by ''Murder Live'' however they offer fantastic value for money and a great evening out.
I would ask that you consider returning to experience one of our own events and I would be more than happy to assist in arranging this so that ultimately you can be part of a Lancaster House run event and hopefully we can regain your faith in the hotel, to discuss this matter further or to arrange attending a future event please contact me directly at the hotel on 01524 844822