Having been to the Mill many times and even posted a glowing review previously, I feel the need to relay an experience I had there recently.
My partner and I live in Lancaster and have stayed at the Mill for a quick get away previously. We often drive out and dine there. Two weeks ago we drove out to the Mill for the first time in several months. The first thing we noticed was how empty the restaurant was for a friday night. Next we noticed that much of the staff seemed to have changed. We were seated and began our meal.
The menu had changed and therefore we ordered meals different to our usual. The starters came and they were nice. Then the mains came out. I ordered the fish pie which came with a spring of green on top. When it was placed in front of me I noticed something black on the white potato-top. I prodded it and it moved. It was a worm, which had probably dropped off the greenery. Being rather stoic, I queitly called back the barmaid and pointed out the worm. She wisked the plate away and brough me another. It came with a short apology but no other compensation. I tried to eat the new pie but had been put off my food and I am afraid we couldn't face pudding after it.
We went up to the till to pay. I fully expected some sort of money off the bill as we had been offered nothing except a short, curt apology for the worm. Precisely the same bar maid charged me full price for the meal without batting an eyelid.
I will never dine there again, not because they made the mistake of not washing their lettuce thoroughly but because they were so rubbish at customer sservice.
- Official Description (provided by the hotel):
- The Mill at Conder Green is a charming canal-side, Hotel, Bar and Restaurant located just 4 miles from the historic city of Lancaster and 3 miles from the M6 motorway. We offer clean, comfortable en-suite accommodation with breath-taking canal views overlooking miles of open countryside. Discover a relaxing atmosphere and a dedicated team here to ensure your stay is a pleasant one! Our prime location by the picturesque Lancaster canal is close to the charming fishing village of Glasson Dock and spectacular scenery of the Forest of Bowland. The Mill at Conder Green is ideally situated for walking, cycling, wildlife watching and activity breaks. Our country setting is perfect for a relaxing and peaceful get-away from modern life. We are well positioned for anyone traveling to Lancaster, Preston, Blackpool and the surrounding areas including the Lake District. We are also a popular stay-over for travelers from Scotland wishing to break up their journey. With complimentary WiFi throughout and just 4 miles from Lancaster university, Lancaster hospital and the city centre itself we are perfect for a business trip with a difference. Just a short drive after a long day at work and you will find yourself enjoying your evening by the canal. ... more less
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