We arrived at the hotel mid afternoon and after a short wait at reception we checked into an Executive Room on the 3rd floor which had pleasant views overlooking the river.
The hotel was rebranded last year and appeared to have new carpet throughout. The furniture in the bedroom did not appear to have been renewed although large screen televisions are now in place. On the way to our bedroom we passed a trolley in the corridor with leftover room service meals which was a little disappointing to see as it was now 3.15pm.
The hotel is well sited immediately off Junction 34 of the M6 motorway and just minutes from the centre of Lancaster. It is also handily located for touring the South Lakes and the Trough of Bowland and also within easy travelling distance of both Morecambe and Heysham.
Internet access is available in the hotel although chargeable. Ample Free parking is available.
We had Dinner in the hotel restaurant that evening which was quite enjoyable although unusually the tables are only set with a Knife & Fork and a Napkin. This meant that for each of our 3 courses we had changes to our cutlery. Additionally we received separate visits to ask if everything was alright with the meal, do we require any more drinks etc. Over the 3 course dinner if we include the delivery of each course and the removal of plates we had 17 visits from restaurant staff to our table. This appeared to take attentive service to the extreme. The following morning breakfast was also served in the restaurant and a fairly good selection was on offer. Our only criticism would be that when asked if we wanted tea or coffee we received it in a mug with no offer of a teapot.
Checking out of the hotel was also a slow process having to wait for the staff member on reception to finish printing off some paperwork before she attended to us. This gave me time to browse through some leaflets before able to check out.
Throughout the check out process the word "Please" was not used once and only a final "Thank you" as we were handed our receipt.
Our first stay at this hotel was last year just before the hotel was rebranded and proved to be a most enjoyable one. On this occasion our stay experience did not meet our expectations and the hotel seemed to have taken a step backwards in some of its previously good standards.
- Official Description (provided by the hotel):
- The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more less
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- Also Known As:
- Holiday Inn Lancaster Hotel Lancaster
- Lancaster Holiday Inn