Checked in to an "executive room" which was dirty and clearly had not been cleaned properly, the bathroom was grubby and the bed linen dirty. We were moved to another room which wasn't much better. Dinner in the hotel was adequate but the bar service was terrrible. 20 minutes to get 2 drinks delivered to our table and the excuse was that they were very busy at the bar, but we could see the bar staff lounging around at the bar talking to their colleagues.
Found the staff pretty indifferent to the needs of the customers who were all complaining about the service. We complained and the receptionist shrugged her shoulders as is to say "what can you do?".
The room was noisy. Constant traffic up and down the hallway outside and you could hear every word of the conversation and every footfall along the corridor.
We wanted to use the internet but it was not free. One of the staff warned us off using it as in her words "they charge you an arm and a leg".
Final straw really was the fact that they pushed the bill under the door of the room despite having taken a credit card impression the night before. Did they think we were going to run off without paying?
- Official Description (provided by the hotel):
- The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more less
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- Also Known As:
- Holiday Inn Lancaster Hotel Lancaster
- Lancaster Holiday Inn