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“Very comfortable and friendly hotel”

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Premier Inn Lancaster Hotel
Ranked #2 of 6 Hotels in Lancaster
Certificate of Excellence
Reviewed 21 October 2013

We stopped here overnight on returning from a short break further south.

The reception staff were very friendly and helpful. The room was clean and comfortable - especially comfortable beds. Breakfast in the next door Brewer's Fayre was good value.

The only problem for us was that it was quite noisy - we were on the ground floor and there seemed to be a lot of banging and thumping above us which bothered our children in the early morning.

However, I would definitely recommend this hotel.

  • Stayed: October 2013, travelled with family
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1  Thank Girlypie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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566 - 572 of 816 reviews

Reviewed 21 October 2013

This Premier Inn suited us both for location and price/quality. It was part of a short break we planned in visiting the Lake District. We found the staff very pleasant and the room clean, well set out, and in good condition, the bed being a double was quite large and comfortable.

  • Stayed: September 2013, travelled as a couple
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1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

On Thursday 18th October we phoned this crowd and spoke ( and booked ) with Glen, then Ronan, then Stefanie ( she was on the customer help line, don't waste your breath). Long story, and I want my 20p per minute back, but I used my card twice then my credit card, but was assured that although there were system problems, we would have three nights in Lancaster - nope. No reason given but it turned out we had never booked but the 'technical experts' would get back, and predictably they didn't. My bank (Bank Of Scotland) warned me that this hotel was taking off two payments ( over 500 pounds) and the bank gave me a protocol that this company should follow. Nope, says Ronan 'No need of that sort of 'fink' saith he. However it turned out well as we booked in for three smashing nights in the centre of Lancaster for 80 quid less ( Travel Lodge) and even taking in long stay parking at about 12 quid a full day, premier inn actually did us a favour. I will never deal with premier inn again. The ' technical' chaps via Stefanie etc might even get back to me and not take of 500 quid. Cowboys.

  • Stayed: October 2013, travelled as a couple
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1  Thank elhandsemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Lancaster Hotel, responded to this reviewResponded 31 October 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs, please be assured the issues raised will be fully investigated. We hope to welcome you back in the future.

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Reviewed 9 October 2013 via mobile

Pretty much what you expect from a PremierInn. Stayed on business for 2 nights at the end of September. Parking is acceptable, breakfast great (worth £8 if the company pays) although would prefer larger glasses for the orange juice. My room was on the third floor - no problems with noise although the ONE elevator was temperamental. Room was clean, extra pillows and very large. Taxi to and from town was about £6.
I didn't like the fact there was very little plugs in the hotel room? When you have a laptop and mobile phone to charge and you need to straighten your hair, it's rubbish when the one plug is miles away from a mirror or the bed!
Lady on reception (pregnant) was VERY helpful.

  • Stayed: September 2013
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1  Thank Shaunmay8831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Stayed 2 nights on business, room as expected for a premier inn, you know what you are going to get. Breakfast in the next door pub was ok and served from 06:30. Had one evening meal an eat all you could burger night, it was not very good.

Stayed: September 2013, travelled on business
1  Thank Bernard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

We were at a wedding about 8 miles out of Lancaster so this suited us but if you're wanting to spend a lot of time in the city this might be a bit far out for you as it's on a bit of a business park. Decent car park and a pub attached. Even though its pretty much on the A6 they have double paned the windows so there's hardly any roadside noise. Pretty standard for a Premier Inn. Really good service, clean and comfortable. I'd recommend a top floor room as the floorboards above we're quite creaky. It's a little overpriced but so are most things in Lancaster

  • Stayed: September 2013
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4  Thank northern1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

As with all the Premier inn's we have stayed in and we have stayed in many we have always found the beds lovely and comfortable and this time was no different.
The room was spotlessly clean with a huge bed and extra pillows, a lovely clean bathroom and everything you would need for a comfortable night away.
The staff were all friendly, there is ample parking even though the hotel was pretty busy,we had a real peaceful nights sleep even with the window open 3 or 4 inches for some air although it wasn't overly hot like some hotels can get.
There is a decent pub next door which serves a decent breakfast and meals throughout the day.
I would definitely stay here again as it is literally 2 minutes off the M6 and great for visiting Lancaster, Morecombe and the Lakes or a stopover for a longer Journey such as Scotland.

  • Stayed: September 2013, travelled as a couple
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2  Thank scholesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate H, Manager at Premier Inn Lancaster Hotel, responded to this reviewResponded 11 October 2013

Dear scholesey

Many thanks for your recent glowing review. i am very happy to hear that you had a great nights sleep, at Premier inn we aim to make sure everyone of our guests has a great nights sleep. we consider ourselves very lucky to have a hotel within such close location to Lancaster, Morecambe, the lakedistrict. Reception are always willing to give reccomendations and directions for places to visit. we look forward to seeing you again in the near future.

many thanks

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Additional Information about Premier Inn Lancaster Hotel

Address: Caton Road | Lancaster Business Park, Lancaster LA1 3PE, England
Region: United Kingdom > England > Lancashire > Lancaster District > Lancaster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Lancaster
Price Range: £50 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Lancaster Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
Ideally situated for both business and leisure guests. For business this hotel is near to Lancaster business park. Within easy reach of the M6, the historic city centre is a local attraction near to this Premier Inn. Conveniently located for Lancaster train station. Our Lancaster Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Brewers Fayre restaurant serving great value pub favourites in a family friendly environment. ... more   less 
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Also Known As:
Premier Inn Lancaster Hotel Lancaster
Lancaster Premier Inn

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