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“Good hotel”
Review of Toll House Inn

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Toll House Inn
Ranked #3 of 7 Hotels in Lancaster
Certificate of Excellence
Aberdeen, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good hotel”
Reviewed 25 November 2013

Stayed there last week for five nights and really enjoyed it. We had a room at the back of the hotel which was probably just as well because the main road running past the front of the hotel is VERY busy as it's the main road in and out of town by the looks of it!! The staff were great, very friendly and helpfull, always willing to share advice on what to go and where visit. Food was also very good, from breakfast to evening meals in the bar we couldn't complain at all and all very reasonably priced with agreat selection of beers as well. Only complaint I have is that the Double Bed was too small to be called a Double and the matress had seen better days!

Room Tip: Ask for a room at the rear of the hotel to avoid traffic noise.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HossyBhoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 17 December 2013
Thanks for your review of your lengthy stay at PSB...We do have larger beds for your next visit and we are in the process of a rolling refurbishment of one or two of our rooms - the mattress will be fine next time...
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511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
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Wiltshire, United Kingdom
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 November 2013

This is the second time that we have stayed here. The first time was ok, not great but reasonable value for money. The second time was not. Our room was dirty. There was food on the floor, thick dust on the top of the headboard and the bathroom floor was filthy in the corners. My duvet had brown stains on it. I know it is fairly cheap but even so I expected a decent standard of cleanliness. Perhaps we were just unlucky to stay in room 4?! The member of staff who we complained to in the morning said we should have said something that night because they would have moved us to another room because they were virtually empty. So if they are not full it means the cleaners were not over worked and could have cleaned the rooms properly. Given the level of dust it had clearly not been cleaned properly for quite some time. Not recommended at all.

Room Tip: Rooms at the front are noisy.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 17 December 2013
It seems we failed you on this attempt but to be fair we are never empty in the hotel - we run at a very healthy 70% plus occupancy year round and very rarely have complaints about the standards of cleanliness in our bedrooms. I can only apologise if you feel our standards were not up to scratch this time...
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England
Level 5 Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 29 October 2013

I had to be in Lancaster for a meeting and so we decided to make a week-end of it. I don't know if it was because it was half-term but we found it very difficult to find anything at a reasonable price.We booked the Penny Bridge on their own website and found a three nights for the price of two deal - this included breakfast. We arrived ok but the traffic in Lancaster was a nightmare. We found the hotel easily enough and were checked in pleasantly and efficiently - and give the flask of fresh milk !

The room, 27, was fairly large and had twin beds that had been joined to provide a king size bed.The room was comfortable,warm, well appointed and tastefully decorated.The bathroom was large and also very tastefully equipped though the hand basin was a triumph of design over function. Despite its size it hardly held any water,the plug didn't fit properly and we lost the soap down the pug hole more than once! However this insignificant probem was the only one we encountered during our stay. Every member of staff we encountered in the hotel or in the bar was unfailingly cheerful polite and helpful.The bed was very comfortable and we didn't hear any sound during the night either from the street or from other guests. Breakfast was beautifully cooked and presented.We had a drink or two in the bar and whilst we didn't eat there the food looked very good and was reasonably priced. The hotel is ideally sited for visiting the town and we would happily stay there again and would willingly recommend it to others

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Grechophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 17 December 2013
Thanks for your review - I'm so glad that you enjoyed your three nights for two offer - we have many more all year round, just go to the website, sign up for the emails and we'll keep you udated when other promotions and offers are available. Ps. The food is very good............
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Sheffield, England
Level 5 Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 20 October 2013

Stayed here on my own for one night, and thought it was a very decent place. II was given a warm welcome, my room was slightly oddly shaped, but then I suppose the hotel is on a bridge- sort of! The place was clean and totally comfortable. The road outside is busy so it's not the quiestest location but it didn't bother me at all. Breakfast was good, although the scrambled eggs were extremely dry. I'm not one to complain though- my wife would have sent it back! All in all perfectly fine and recommended.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johno2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 17 December 2013
I think your wife would have been weel within her rights.....sorry about the scrambled eggs but we're pleased that we ticked all your other boxes on your stay
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St Andrews, United Kingdom
Level 6 Contributor
175 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 19 October 2013 via mobile

This hotel is very nice. I have stayed twice. The staff are very nice and very helpful. The bar has great beer (and is camra endorsed) - try the Lancaster bomber. Breakfasts are very good - big bits of eggy bread with bacon or eggs Benedict. The bar also has a good restaurant for the evening. The decor is pretty funky and quite modern even although it id an old traditional pub. The downsides are that the beds are small and the rooms facing the street can be noisy. I would stay again though especially if on my own where the bed size is not such an issue.

Stayed October 2013, travelled as a couple
Helpful?
Thank AlDearle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 17 December 2013
Many thanks for your review and your kind words. As regards the bed size we do have quite a few King sized beds - please ask next time you're staying and we'll do our best to make sure you have a comfortable night's sleep...
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Lincolnshire
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2013

Had to stay here for work once enjoyed the stay so much ask to be put up here again the best steak pudding I've ever had. Although the milk they gave me the 2nd time had gone off they apologised and replaced it straight away. They don't have parking but if you stand I front of the hotel there is a council carpark north east of you only £1.40 over night.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 17 December 2013
HI. Really glad that you chose to make a return visit to us, looking forward to a third time?
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Chesterfield, Derbyshire
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 October 2013 via mobile

Second visit. Still an enjoyable stay. Rooms are nicely decorated, comfortable and well maintained. We were right opposite the Vodka Revolution and above the road junction but the double glazing meant we heard neither of these.

Stayed October 2013, travelled as a couple
Helpful?
Thank IanScott1866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, 21 October 2013
After a review like that you'd be more than welcome to come a third time... thank you!

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
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Additional Information about Toll House Inn

Property: Toll House Inn
Address: 120 Penny Street, Lancaster LA1 1XT, England (Formerly Penny Street Bridge)
Region: United Kingdom > England > Lancashire > Lancaster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Toll House Inn 4*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the centre of Lancaster, Toll House Inn is a popular hotel full of character and charm. We've a relaxed and contemporary atmosphere but have maintained many historic features. Each of our rooms are uniquely shaped and unlike the other. All rooms are equipped with all the small details that make it a home away from home. And in the morning you'll awake to a hearty Lancashire breakfast. Downstairs is our popular bar and restaurant which serves locally sourced dishes alongside a fantastic range of cask ales. ... more   less 
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Also Known As:
Penny Street Bridge Hotel Lancaster

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