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“Helpful Holly” 4 of 5 bubbles
Review of Toll House Inn

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Toll House Inn
Ranked #3 of 7 Hotels in Lancaster
Certificate of Excellence
Liverpool
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Helpful Holly”
4 of 5 bubbles Reviewed 21 May 2014

We were planning a 3 night stay in Lancaster for part business and part pleasure. We chose this hotel as it was conveniently positioned for the city centre and was reasonably priced.

Being particular about the type of room we wanted, I emailed the hotel with our requests. I received a speedy reply from Holly who , patiently responded to various further requests with patience and good humour.

Our room was good,if a little smaller than we had hoped, with a good bathroom. Everywhere was very clean and well maintained.

The Penny Bridge is probably best described as a cross between a hotel and a pub/restaurant with rooms, though it does have many rooms and a lift.

it is in a great position for shopping and nightlife with the main shopping area just a few minutes walk away.

The pub/restaurant underneath was much much better than we expected. It is huge but with lots of little nooks and crannies to create atmosphere.We had drinks there before going out to eat elsewhere each night, but the food did look great and the menu catered for all ages and for families with children.

Breakfast is served in the restaurant and was excellent. On our second morning my partner had to leave to attend a conference just as his breakfast arrived at the table. The waitress very kindly and very quickly, packed his full english into a couple of cobs and wrapped it in tin foil for him to take away. That is what I call fantastic customer service. Very thoughtful and kind on what was a busy morning.

i have been meaning to write this review for ages and cannot recommend the hotel enough for anyone wanting a convenient, reasonably priced place to stay in Lancaster.

I didn't actually meet Holly but she was a credit to the place for her efficiency and down to earth common sense during the planning of our trip.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DingleDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nrawes, Manager at Toll House Inn, responded to this review, 14 July 2014
Thankyou for your great response and we are happy to hear that you enjoid all of your stay with us.
We pride ourselves on having a great team of staff who are all willing to do that bit extra to make sure your stay with us is not a disapointment.
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483 reviews from our community

Traveller rating
    227
    195
    43
    12
    6
See reviews for
79
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90
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Thornton Cleveleys, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Our son and daughter in law gave us vouchers for this hotel for Christmas, as we have driven through Lancaster many times and have always thought we would like to stay there.
We where not disappointed beautiful hotel with many features, lovely and clean, welcoming,, and good food

Room Tip: Sorry this hotel didn't have swimming pool or fitness centre, I touched this by mistake but coul...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pepsiwigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nrawes, Manager at Toll House Inn, responded to this review, 14 July 2014
we are glad you enjoid your first stay here with us in lancaster and we hope to welcome you back soon.
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Coventry, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 16 May 2014

I had booked a number of rooms for family and friends staying in Lancaster for a wedding. Our requirements changed a couple of times in the lead up to the big day and the hotel was always very quick to respond to my emails and could not have been more accommodating.

On arrival we were given a warm welcome, and the flask of fresh milk for tea and coffee in our rooms was perfect. The size and layouts of rooms varied due to the nature of the building but all were very clean and well equipped with all we could need - and I am confident that if anything more was needed it would have been quickly provided for us without fuss. The bed we had was a bit 'saggy' but mattresses are a matter of personal preference and it was not really cause for complaint.

Bar service was good, and though on occasion food service (lunch and breakfast) was slow, staff did their best and were apologetic. Breakfast fare was good with lots of choice (though if I am being picky I had been looking forward to fruity bread, and the bread on offer for toast was standard sliced white or brown and I would have maybe expected a little better - this is something which could easily be remedied).

I would definitely stay here again and would not hesitate in recommending it.
Thank you Penny Street Bridge!

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nrawes, Manager at Toll House Inn, responded to this review, 14 July 2014
Thankyou for your response, we are always changing and evolving here and taking everyones comments into consideration.
We are glad in general you had a good stay with us and hopefully look forward to seeing you again if you stay in Lancaster.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
161 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

Fabulous hotel, great for Gluten Free, spotlessly clean. Can't ask for more. staff so helpful, very fast reply to questions. Five star beyond a doubt. Baths or shower... Just ask. Perfect. Good menu, wine reasonable, great local ales and take away packs.

Room Tip: Room 1 is great for work, with a bath.
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ferretgirl42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 15 May 2014
"Fabulous" and "perfect" work for us!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

The hotel is pretty much in the centre which was good.There is limited parking. The room was small and pretty clean and we were offered fresh milk in a flask for our tea/ coffee. We only stayed one night which was a Saturday so didn't expect it to be too quiet as opposite Revolution which is a popular "hang out" for students but the double, double glazed windows blotted out any noise. Unfortunately we were in room 4 which is adjoined to room 5 and the only separation is a door so I was woken up in the middle of the night by the occupants of room 5 coming back late (3ish) from their night out. The bedspread/throw at the end of the bed looked to be a little dirty, a couple of white marks on it, but that would be my only complaint re cleanliness. The shower was good and the large towels appreciated. ( Shower cap would have been useful). Breakfast was semi self service and fine.

Room Tip: Makes sure your room is NOT adjoining another unless it's family or friends.
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cazhad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 15 May 2014
It seems we almost hit the nail on the head but not quite perfectly - we do offer rooms at the back and you can always request a quiet room next time. Sorry you were disturbed but it's good to know that the double glazing does the job!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We stayed for one night last week. We arrived at noon and asked to leave our bags but our room was ready so we got access to it then, which was great.The room was lovely and comfortable with nice little touches like a thermos of milk for tea and coffee, sleeping mask with ear plugs, good supply of toiletries. The staff were all very friendly and helpful. The hotel is well situated on the main road just opposite the canal with easy access to the canal towpath. We went by train and it was an easy walk from the station to the hotel.
We ate in the restaurant which was a bit disappointing. The portions were not very big. We had two main courses and a bottle of wine which cost £17 so it was a bit annoying to see a notice on the way out offering a bottle of wine for £5 when buying two main courses.
Overall we had a really good stay and I would return to stay in the hotel again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 15 May 2014
If you email the hotel personally, we'll make sure we give you a bottle of wine for £5 no matter what you eat next time you stay - sorry about that one. Pleased that you really enjoyed your stay otherwise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
122 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 May 2014 via mobile

Excellent not perfect.

What wonderful:
The service. Quality energetic staff keeping the rooms clean and glasses full. Yummy full breakfast to order. Cozy lounge with local beers. Central location. Super clean! Terrific value!!

What can be better:
The beds (droopy). Extra pillows and towels. We need more than just enough. How to turn off lights without stopping phone charging.

Stayed May 2014
Helpful?
1 Thank Gravity B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, General Manager at Toll House Inn, responded to this review, 15 May 2014
Glad you enjoyed most almost everything about your stay - we can sort out extra pillows anytime...Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Toll House Inn

Property: Toll House Inn
Address: 120 Penny Street, Lancaster LA1 1XT, England (Formerly Penny Street Bridge)
Region: United Kingdom > England > Lancashire > Lancaster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): £
Hotel Class:4 star — Toll House Inn 4*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the centre of Lancaster, Toll House Inn is a popular hotel full of character and charm. We've a relaxed and contemporary atmosphere but have maintained many historic features. Each of our rooms are uniquely shaped and unlike the other. All rooms are equipped with all the small details that make it a home away from home. And in the morning you'll awake to a hearty Lancashire breakfast. Downstairs is our popular bar and restaurant which serves locally sourced dishes alongside a fantastic range of cask ales. ... more   less 
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Also Known As:
Penny Street Bridge Hotel Lancaster

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