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“Excellent”
Review of Toll House Inn

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Toll House Inn
Ranked #3 of 6 Hotels in Lancaster
Certificate of Excellence
Reviewed 28 July 2014

Great location in the town centre. The rooms were modern, very comfortable and air-conditioned, a great bonus on a hot weekend. Staff were very friendly and welcoming. Service was efficient and profession. They also serve and excellent breakfast at a very reasonable price. The only drawback is now Wifi in the rooms. Personal highlight was fresh milk for tea in the room!

  • Stayed: July 2014, travelled as a couple
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Thank Riraa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Manager at Toll House Inn, responded to this reviewResponded 8 August 2014

We do have Wifi on the first floor in the rooms, and a lucky few can pick it up on the second floor! We are glad that you enjoyed your stay with us, and there is nothing better than fresh milk for tea and coffee glad you liked it!

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Reviews (514)
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216 - 222 of 514 reviews

Reviewed 22 July 2014

Stayed on a Friday night recently, a very comfortable room, excellent bed, great views over the canal. Excellent breakfast, freshly cooked to order, which means can be a little wait for this if busy, but well worth it.

  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Manager at Toll House Inn, responded to this reviewResponded 8 August 2014

We are glad you thought the wait for breakfast was worth it, as we do too! We are happy to hear you had a comfortable stay with us and hopefully we will see you again if you are ever next in Lancaster!

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Reviewed 21 July 2014

Having stayed here on numerous occasions over the last four years, I'm glad we chose it as our pied a terre for our son's graduation. The location, food, and beer of course, are amongst the best that Lancaster has to offer.

Thankfully we'll be returning soon as a PhD is on the horizon !!

  • Stayed: July 2014, travelled with family
    • Location
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Thank stuartmenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Manager at Toll House Inn, responded to this reviewResponded 8 August 2014

We are very happy you have had such great experiences here at Penny St, we aim to make sure everyone has this experience!
We shall look forward to seeing you again and good luck to your son with the PhD!

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Reviewed 21 July 2014

Stayed at the Penny Street Bridge last weekend as we always visit Cartmel Races at this time of year and booked the hotel last February as we got a great deal. On arrival I parked in one of the 4 spaces that are available for residents whilst I booked in. Was greeted by a very friendly member of staff named Nic who shuffled her car park bookings around which enabled me to park at the hotel for the duration of our 2 night stay instead of the NCP car parks across the road. We ate both nights in the Restaurant at the hotel and on both occasions the food was excellent and served well by very friendly staff on all occasions. Breakfast is piping hot, grease free and served with friendliness from the members of staff. The rooms were excellent with fantastic showers and aircon which was essential last weekend because of the muggy conditions that were around. The hotel is situated on a busy part of the town but we had no disruption from noise and in fact it was handy for the shops which were a 2 minute walk from the front door. Having stopped at various hotels over the years for our visits to the races this is by far the best experience we have encountered and I have to say that all the staff that we met last weekend were a credit to the hotel chain. Highly recommend a stay here. Will be back next year

Room Tip: Ask for a room overlooking the Canal, these are off the main street
  • Stayed: July 2014, travelled with friends
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2  Thank silkman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Manager at Toll House Inn, responded to this reviewResponded 8 August 2014

We are very happy you had such a great stay here with us, we aim for everyone to have the same experience you did!
We shall look forward to seeing you again next year!

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Reviewed 18 July 2014 via mobile

Stayed at this hotel recently. Staff were very good, professional in the main which was great.

Main issue we had was room location, namely right by the stairs so we heard people very heavily walking up and down the stairs, doors slamming etc. Not fault of hotel given guests far from most courteous but not great.

One recommendation - staff up at reception. Two people there on a Saturday morning and waited 30 minutes to get served - breakfast was lovely, just needed to arrive a little earlier.

Room itself was small but adequate for what we were after

  • Stayed: July 2014
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1  Thank Jenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Manager at Toll House Inn, responded to this reviewResponded 8 August 2014

We apologise that you had such a wait for your breakfast on the Saturday morning, this is not a regular occurrence we can assure you.
We do ask guests to be quiet and respect other residents when in the hotel but as you are aware sometimes noise just cannot be helped.
We hope you enjoyed your stay and hope that you will come back again if you are ever in Lancaster.

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Reviewed 5 July 2014 via mobile

Really enjoyed my stay here. Check in was swift, as was check out. The bed was very comfortable and the room had great views. Only downside was room had no bath, only shower. The breakfast was fantastic - extra early option so I could catch the early train. Thanks!

Stayed: April 2014, travelled solo
Thank CathyTee19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nrawes, Manager at Toll House Inn, responded to this reviewResponded 14 July 2014

Thankyou for you response, we are glad you enjoid your stay, we do have a mix of rooms with showers and rooms with baths to suit all needs, we hope you book with us again when you are next in Lancaster and if you do let us know and we will make sure you have a room with a bath.

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Reviewed 3 July 2014

Friendly staff, lovely room - such great showers! - and really quiet considering its central location. Slept soundly but left forgetting my jumper, which staff were so good at getting back to me (thank you so much!), even posting it back to London. Highly recommended.

  • Stayed: July 2014, travelled with family
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Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nrawes, Manager at Toll House Inn, responded to this reviewResponded 14 July 2014

Thankyou so much for your kind response, we do strive to make sure that everyone has a great stay as you did and posting back your jumper was no problem at all. hope to see you again when you are next in Lancaster.

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Additional Information about Toll House Inn

Address: 120 Penny Street, Lancaster LA1 1XT, England (Formerly Penny Street Bridge)
Region: United Kingdom > England > Lancashire > Lancaster District > Lancaster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Lancaster
Price Range: £78 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Toll House Inn 4*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the centre of Lancaster, Toll House Inn is a popular hotel full of character and charm. We've a relaxed and contemporary atmosphere but have maintained many historic features. Each of our rooms are uniquely shaped and unlike the other. All rooms are equipped with all the small details that make it a home away from home. And in the morning you'll awake to a hearty Lancashire breakfast. Downstairs is our popular bar and restaurant which serves locally sourced dishes alongside a fantastic range of cask ales. ... more   less 
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Also Known As:
Penny Street Bridge Hotel Lancaster

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