My mom had arranged to pick me up in dudley near this casino, as I waited and waited for her I was getting very worried. My phone had died on me and she was over an hour late to get me. I walked round the corner to notice the casino, so I went on in and explained my situation said I was very worried as an accident might of happened! The woman at the desk would not allow me to use their phone to make a quick call to see where a outs my mom was. To me, this didn't seem like I was asking for unreasonable help, I was disgusted and ended up just walking out after I explained over and over if I could ring her. I always fancied going into this casino but not anymore!! If the service is that bad just for a bit of help I won't be spending my money there!
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