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“Low budget”

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The Quality Hotel Dudley
Ranked #6 of 6 Hotels in Dudley
Rojales, Spain
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Low budget”
Reviewed 7 July 2014

If you are looking for a no frills hotel at a low price, then this is it. The hotel is tired, caught in the 70's but the bed linen and towels were crisp and clean. The restaurant food is more like pub grub but nevertheless good value for money. There are other hotels in the area that cost substantially more, but as they say "you get what you pay for". No surprises if you bear this in mind.
On a positive note, the staff are very pleasant and welcoming.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Rae C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 10 July 2014
Hello Rae C

Thanks for posting a review from your recent stay, good to hear that in spite of the nature of our consistantly competitive rates that we offer, the overall standard of the hotel met with your expectations, and you felt it was 'Good Value' when compared to other local hotels.

We currently have a program of ongoing refurbishment of public areas & bedrooms throughout the year.

Kind regards

Sales Manager
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414 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Manchester
Level Contributor
170 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 3 July 2014 via mobile

One receptionist is rude but majority ok. Rooms are fairly good for the price. wifi works decent. Breakfast is nice but service isnt the best. 75 % of week guests are contractors. Tesco over road and a toby carvery. Miles better and cheaper than dinner in hotel. Gym and pool is a fiver and In hotel over road and is smart.

Stayed July 2014, travelled with friends
Helpful?
Thank Bradstour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 10 July 2014
Hello Bradstour

Many thanks for your review from your recent stay with us, I do hope that we can welcome you back again soon.

Regards

Sales Manager
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Nantwich, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 June 2014

We stayed as it was handy for The Black Country Museum where we were attending a conference.The hotel had been booked by our Director and we were told that she would pay. When we tried to check in the lady on reception couldn't find our booking.We pointed out that our daughter(the Company Director) had booked it and had been staying with them for a day already.She still couldn't find the booking adding that it was only her second day working there.She then called for help.This lady found our booking and then left the first lady to carry on.As it was obvious that the hotel was not fully booked, I asked for a quiet room at the back.We got our key.The room was at the front next to the busy road.I went back to reception to ask for another room.The more experienced member of staff looked at the key and said that I had been given the wrong room anyway as my daughter had asked for a quiet room at the back.We got the correct key and it was indeed a quieter room at the back.The rooms are a bit tiered but very clean although they do smell musty.My husband went to sit on the bed at this point only to find that the super slippy castors on the bed tried to kill him!The bed shot off across the room with him ending up splat! on the floor which did not do him any good as he has knee and shoulder issues.I had to wedge the bed in place with one of the chairs and wedges of tissues under the castors.In the morning he had a look at the inclusive breakfast but warned us not to go there.So to sum it up, the hotel is a bit dated but very clean, the staff are very nice and friendly but need a lot more training and the breakfast is very poor.All this was forgivable at the £45 we paid, however the rack rate is £115.
A more concerning thing is however the very poor security.My daughter was woken at 3AM by a strange man entering her room!she reported this to the staff who could not understand who it was or how they got in.This is very worrying.
We won't be going back.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angela s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 25 June 2014
Hello Angela
Thanks for posting your review from your recent stay here & please accept my apologies that your stay did not meet with your expectations.

Regards

Nick W
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dudley hotels

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

It was value for money and the staff were excellent. They were so helpful and friendly. The hotel was clean and tidy and had a comfortable feeling about it. Everywhere feel spacious. It was only an overnight stay but I will definitely stay here again. Would recommend to anyone looking for a budget hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 25 June 2014
Hello Michelle
Thanks for posting your review & great to hear that your overnight stay here recently met & exceeded your expectations.

For you to state that you would 'definitely stay here again' is all the staff work towards, so guests have a good experience of the hotel, it's staff, facilities & service & want to come back.

We hope to see you again soon

Regards

Nick W
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tipton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

I recently had my wedding at the Quality Hotel Dudley and the day was perfect! We had a 3 course meal and a drinks package for 80 people and a hot buffet for 150 people on the evening. The food was excellent and everything was well timed The waiting staff were quick and friendly and helped with room decoration too. The 2 managers running the day were brilliant and took care of everything. They catered to every little thing I asked for including high chairs, different menu choices for certain people and even allowing an ice cream van on the premises for the evening. I would definitely recommend this venue for a wedding as the food and service are great and reasonably priced.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 25 June 2014
Hello Sam

Thanks for posting a review of your fabulous wedding day celebrations held here at our hotel recently, & great to hear that everything went like clockwork so you & your husband along with all your family & friends could relax & really enjoy themselves.
The hotel's GM along with the F&B mgr & hotel staff worked really hard to ensure that everything arranged for your day here was perfect.
Best wishes

Nick W
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Street, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

We had never been to Dudley before and wanted to stay for 3 nights. The reception we received on first walking through the door was brilliant. The staff were helpful, kind and friendly nothing was too much trouble. The room was a little dated and basic but clean and tidy, but then what do you expect for the price we paid. We could find nothing wrong with the restaurant which gave excellent service and good meals, the breakfasts were exceptional value. I would use this hotel again if we were staying in Dudley .It was within walking distance to all the main attractions in Dudley, we did not use our car once!

Room Tip: Rooms upstairs would be quieter. Traffic noise downstairs facing the front.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 9 June 2014
Hello Derek W
Thanks for posting a review from your recent stay with us at our hotel, great that your stay met & exceeded your expectations, we always aim to provide a warm welcome throughout the hotel for all our guests.

We are located very close to some fabulous places to visit in The Black Country including Black Country Living Museum; Dudley Zoo & Castle; Dudley Canal Trust & Limestone Mines; Dudley Museum & Art Gallery; Dudley Archives; Stourbridge's fabulous Glass Quarter and Himley Hall,. All are either within walking distance or a short bus or car journey away.

Have a good day, hope that you come back soon to experience some more of the famous Black Country hospitality throughout our region.
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Rowley Regis, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014

We had out wedding reception here a few days ago and they where brilliant the staff where so helpful they couldn't do enough for us the wedding coordinator Vicky was so helpful and everyone of our 60 guests haven't stopped telling us how nice the food was no one was waiting the service was some of the best we have had we have stayed in many of hotel across England whether it be for holidays or other peoples wedding and it's not been no where as near good as ours!!! Would recommend any one to stay here even have there reception here!! 5* through and through very happy couple Mr and Mrs Jones

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gracesmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, Guest Relations Manager at The Quality Hotel Dudley, responded to this review, 9 June 2014
Hello Mr & Mrs Jones thanks for posting a review from your wedding celebration held at our hotel in May.

Great to hear that everything went really well and that you along with all your family & friends had a fabulous and unforgettable day.

Best wishes and many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Quality Hotel Dudley

Property: The Quality Hotel Dudley
Address: Birmingham Road, Dudley DY1 4RN, England
Region: United Kingdom > England > West Midlands > Dudley
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Dudley
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Quality Hotel Dudley 3*
Number of rooms: 72
Official Description (provided by the hotel):
The hotel's located in the heart of the West Midlands and the Black Country, once the centre of industry in Great Britain and the world. We are just 2 miles from Jct 2 M5 & 4miles from Jct 9 M6 motorways, & have great local public transport links right outside our door.The hotel boasts 72 ensuite bedrooms, a combination of doubles, twins & family bedrooms, all with flat screen TV's, tea&coffee making facilities, trouser press, free high speed Wi-Fi internet access throughout, free car parking, 24hr reception, & a full service restaurant.The hotel is within easy walking distance to great local attractions including Dudley Zoo, The Black Country Museum, and the Dudley Canal and Limestone Mines.Vibrant & exciting Birmingham city centre is less than 20mins away by car; the train station is only 1 mile from our hotel, regular service takes you into Birmingham in 10 mins with having no worries about parking charges either. ... more   less 
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Also Known As:
Quality Inn Dudley
Quality Hotel Dudley
The Quality Hotel Dudley West Midlands

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