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“Excellent Customer Service”

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Village Hotel Birmingham Dudley
Ranked #3 of 6 Hotels in Dudley
Worcester, United Kingdom
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Customer Service”
Reviewed 13 August 2014

I stayed here with my family for a wedding and we had 2 x standard rooms and 1 x family room. The rooms had everything you needed, TV, Kettle, iron, Ironing board, Fan, Hair Dryer, extra pillows, Hand soap, Body wash, plenty of towels etc. However the rooms and hotel are dated. They do have upper deck rooms, which are lovely as friends were in these rooms, and I think only £20 per night more. The most important thing about this hotel is the service and staff which is 10/10, they couldn't do enough for you to ensure that your stay was the best it could be. Not only at reception, but in the dinning room, bar, spa, gym, you couldn't fault them and they work such long hours. Everything I asked for was provided, I even needed a room to set up the balloon art and they had a function on in their main room, but managed to sort out a small meeting room for us to use. There are lots of offers that the hotel have for weekends with functions and I will definitely be using the hotel again in November for my own birthday and they have offered discounted rooms. The Spa is wonderful, the staff are so friendly and when they had issues on the Saturday with staff sickness they still did everything they could to fit me in for an additional treatment when I hadn't booked. The gym is a good size with plenty of equipment and the pool has 3 x Jacuzzi's and steam room, sauna etc, Hair dryers are in the changing rooms and shower gel, however my daughter used the gym and pool late Friday evening and she said the changing rooms were very dirty. Noise can be a problem but this is due to us being at the front of the hotel where people sit outside on a warm evening. One of our party complained and they were moved and upgraded. Breakfast is lovely and the staff again moved tables around so that we could all sit together. Very affordable for the rooms and food and drink and I would recommend to anyone looking for a good location and affordable stay. If they renovate this hotel it will make a huge difference.

Room Tip: The upper deck rooms are the new ones which have aircon and are much nicer than the standard rooms...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Emmatucker52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 16 August 2014
Emma - Thank you for your great feedback and we are really delighted to hear your are a 'Super-fan' of Village. Kind regards - Darryl
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1,822 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • French first
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English first
South shields
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2014

The hotel was fairly nice! But no aircon was a disappointment! The staff I must say were amazing very helpful and professional! And full stars for the restaurant food was amazing although a little expensive! And we found chewing gum under the tables

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claireeeeeeeeeconnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 11 August 2014
Claire - Thank you for sharing your feedback. I was delighted to read of so many positive aspects during your stay. Apologies for the gum you found (which will be addressed) but I am pleased to report that Verve Grill is undergoing a total transformation In September with full refurbishment including new chairs and tables. In respect of Air Conditioning, Upper Deck bedrooms have these facilities whilst standard rooms do not. In all new Village hotels we have comfort cooling as standard following guest feedback. Once again, thank for your comments and we look forward to welcoming you back to Village soon.
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Leicester, United Kingdom
Level 5 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2014 via mobile

Stayed here for one night before a visit to the black Country museum. Hotel was fine but we were stuck in room 106, A room with a lovely veiw of a wall! No air con! No fan. Managed to bypass the safety on the windows but still no air flow. Check in was so fast we were not even asked if we would like to upgrade. No residence bar and main bar had a poor tribute act on. However all the staff were friendly appart from one young lady serving at the bar who evidently thought that a gay couple should not be in her bar let allone the hotel and continously ignored us.
Would love to score higher but cannot due to above reasons.
Due to return to Dudley early 2015, not sure this hotel will be on our list.

Stayed August 2014, travelled as a couple
Helpful?
Thank noble-feller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 10 August 2014
Noble-fella thankyou for your feedback. I'm an extremely sorry to learn that your stay was spoilt by the room allocation and concerns you have raised regarding a member of the bar team. This comment in particular was a real suprise to me and will be discussed at our next bar meeting. The hotel is always praised highly for friendliness of our team . I remain confident that sexuality played no part in the attitude you describe. Upgrades should be offered when available although as the hotel was full we probably would have room moved you if you made us aware of your unhappiness after you checked in. If you would like to contact me via email I will follow up with you personally darryl. Holdnall @village-hotels.com
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East Midlands, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2014 via mobile

Love these hotels. Gave been visiting with my partner for years and years and now we have kids we come back again and again. Pooled and facilities grat. Love the village pub and atmosphere and great food. Have visited nearby Dudley zoo and also other local pub and the cinema short walk away. Would def recommend to anyone and will return again and again. Keep up the good work

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank busymultimum4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 8 August 2014
Multimum - Thank you for your kind feedback, we really appreciate your comments. New VERVE BAR & GRILL coming to Dudley very soon so hope you get to try the new restaurant when you are next with us. Regards Darryl
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

Good facilities and pleasant surroundings. Some of the rooms could do with updating but are still comfortable. The coffee shop is excellent. We did not use the restaurant or bar for evening meal but the breakfast was excellent. The staff were friendly and helpful.

Room Tip: Upgrade to upper deck for a better quality room
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Edna I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 8 August 2014
Charles. Thank you for the review and great to see you are really enjoying all that the area has to offer. Worth trying the Discover Dudley Face book page and website..loads of offers and news on whats happening...Best wishes Darryl
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Carmarthenshire
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

Just come back from a weekend break, booked with our tesco clubcard vouchers. We had a few faults with our room, bathroom door had dropped because of missing screws and the window clasp was broken (room 163 which did overlook a flat roof), it did not bother us as room was clean and comfortable but when we reported it they insisted on upgrading us to an upper deck room which was very nice. We had sky and one of the biggest beds I've seen, very comfortable. Breakfast was also excellent with a good selection to choose from. The leisure facilities were also very good. The staff especially the reception were very friendly and helpful. The hotel is very well situated for Dudley Zoo and the limestone caves and canal.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Charles235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 8 August 2014
Thanks you for your comments. We look forward to welcoming you back to Village again soon. Regards Darryl
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Leicester, United Kingdom
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

Great stay on Saturday and Sunday night 2rd and 3rd August two rooms 4adults on the dinner wine bed and breakfast package restaurant meal on Saturday ok limited choice on menus Sunday restaurant closed pm bar menus or 3 course in bar only rooms great as usual staff great and help full would recommend but dinner option not the deal it was

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank disneyman40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darryl H, General Manager at Village Hotel Birmingham Dudley, responded to this review, 8 August 2014
Disney Man. Thank you for the review and comments. We are currently looking at the opening times in Verve Grill in regards to Sunday evenings. Typically the hotel can be quiet and we are unable to open both our Victory and Verve outlets in this case. We are now considering a Sunday evening menu that would be available only in our brand new restaurant which re-opens on 20th September. IN the meantime, we will share your menu feeback with the food and beverage director. Thanks again and look forward to welcoming you back. Kind Regards Darryl
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Additional Information about Village Hotel Birmingham Dudley

Property: Village Hotel Birmingham Dudley
Address: Birmingham Road | Castlegate Park, Dudley DY1 4TB, England
Region: United Kingdom > England > West Midlands > Dudley
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Dudley
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Village Hotel Birmingham Dudley 3.5*
Number of rooms: 124
Official Description (provided by the hotel):
Village Hotel Birmingham Dudley is situated on the A461, near to Dudley Centre and close to lots of attractions. The children will love the animals at Dudley Zoo. Everyone will enjoy a trip to the massive new Bullring Shopping Mall in the centre of Birmingham. You can also enjoy a stroll along Birmingham's canals and walkways, or visit the world renowned Ironbridge Living Museum. Within a short distance the unique Half Penny Green Vineyard is open to visitors. Village Hotel Birmingham Dudley has 124 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Squash Court, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
Village Hotel And Leisure Dudley
Village Hotel Birmingham Dudley West Midlands

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