I didn't actually get the chance to stay here, so I cannot comment on anything else but the customer service side.
I had booked two twin rooms for one night, month in advance. I get a phone call 4 days before i'm due to arrive telling me there has been a water leak and they can't accommodate me. The general manager sounded very regretful on the phone and offered to sort out alternative accommodation. She said there were two choices, both at a higher price, and i told her because we had another couple coming with us, I would need to speak with them first before agreeing to this, and not to go ahead with anything for now. She said she would e-mail me the details of the two hotels on offer. I never received those. I then find out she had booked me in a hotel at a higher price and I had not received anything confirming this from the other hotel, but they had charged me for the rooms.
I tried to talk to the general manager and she basically told me it was my own fault for not turning up. She was a completely different person this time on the phone. Completely unable to accept that she made a mistake. Head office are currently investigating this.
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- Also Known As:
- Park Inn By Radisson Doncaster Hotel Doncaster
- Doncaster Park Inn