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BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel
Ranked #2 of 19 Hotels in Doncaster
Certificate of Excellence
GreenLeadersSilver level
yorkshire
Level Contributor
146 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Suberb Hotel”
5 of 5 bubbles Reviewed 6 April 2010

Stayed for two nights and really enjoyed the stay, we went to relax and that is exactly what we did.

Room was first class, service from staff first class, could not fault anything.

So impressed we have booked the exclusive spa room for July!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 26 May 2010
Many Thanks for your excellent review and feedback and look forward to welcoming you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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991 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
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English first
sale
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 March 2010

We booked this hotel after reading all of the reviews . After receiving a less than warm welcome at another hotel in the area 4 weeks previously we were apprehensive but optimistic. From the moment we arrived we loved it. The receptionists were friendly and more than welcoming ,they treated us as if we were special guests. When we got to our room we were really amazed , it was even better than the pictures on the website a beautiful room. Wherever we were in the hotel there was always a someone there to help , they couldn't do enough for us. The food was fantastic and the service the same. We left some clothes in the wardobe and a wallet which after a quick phone call was sent to us next day. We have stayed in many hotels and this has to be one of my favourites. A big thank you to everyone and we will be seeing you again.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meotin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 13 March 2010
Thanks for your excellent review and we look forward to welcoming you back to the hotel in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 January 2010

My partner and I visited the hotel on the 16th January to attend a dinner dance that had been arranged by our local rowing club, a large annual event which we always look forward to. I have always wished to leave my feedback when visiting the hotel, as I know through talking to a friend of mine that works at this hotel; it is always appreciated, however this is the first time I have found time to leave some detailed feedback.

We arrived at the hotel at approximately 13:00/13:30, with the intention to have a spot of lunch before checking in to our room. With this being the first time with have dined in the hotels bar lounge for lunch, we weren’t entirely sure what to expect. The hotel was very busy on this particular afternoon, however the staff working in bar lounge were very welcoming, and although we had to wait a short time for a table, we were not ignored and as soon as a table became available we were directed to it immediately. The menu on offer was quite extensive and looked very appetising, and again whilst the hotel was very busy, our order was taken quickly and our food didn’t take long to arrive.

The lunch was fantastic and I thought represented very good value for money, the whole meal was obviously made fresh on the premises, and both my partner and I thoroughly enjoyed the meal. We decided at this point to take a walk round the grounds to allow our lunch to settle. The hotel is set in fantastically landscaped grounds, with fountains and streams following through their beautiful gardens.

We then proceeded to the hotel reception to check in, and at this point felt slightly disappointed, the receptionist didn’t come across as welcoming and we felt rushed through the whole check in procedure. I had to ask the receptionist about breakfast times for the following morning as this information wasn’t given, and I was also ‘sighed at’ when I enquired about the possibility of a late checkout (an option which we didn’t eventually take as we were made to feel like it was too much trouble). We were however offered assistance with our luggage, which was a slightly redeeming feature.

After this disappointing start to our overnight stay, we then went to our bedroom, which I have to say, was fantastic! The room was very well furnished with a large bed, large bathroom with walk in shower and a large bath tub. The room was so clean and warm, one of the most impressive I have ever stayed in.

So after a relaxing late afternoon and a lovely soak in tub, we donned our finery and made our way to the banqueting suite to meet up with friends for a very much enjoyed three course meal. The food was very enjoyable and was nice and hot (the soufflé was to die for!!). However, I only wish I could give such high praise for the food service, it was quite obvious the young girl that was serving our table was very inexperienced, at times it was very apparent that she did not have a clue. Also the delivery of the food was almost robotic, the waiting staff lacking personality and also knowledge of the food they were serving. Whilst I can appreciate that feeding around 250 people can be quite tricky, a little more time should be taken to make the customer feel that little bit more special, especially at a 4 star ‘premier’ hotel.

However, the above was without doubt the only point that marred the evening, the cabaret act that was put on by the hotel was very entertaining and the hotel’s DJ played a fantastically varied selection of music that kept the dance floor filled all evening. Back on the subject of staff, the managerial staff on the evening were all very pleasant indeed and were all too happy to assist the staff in looking after us throughout the meal.

I must also give a special mention to the hotels wine waiters, drinks waiters and bar staff on the evening. We ordered our table wine in advance over the bar whilst having pre dinner drinks; the wine was on our table before we sat down, was well chilled in a nice ice bucket and as we sat down for dinner, a young man offered to pour our wine for us. We were then approached several times during the meal to check if any more wine or drinks were required. Even later in the evening, whilst ordering drinks from the bar, the bar tenders were all very pleasant all the way through to closing at 2:00am and combine the manners and politeness you would expect of a 4 star hotel with a friendly wit and playful banter that any customer would appreciate. They were all exceptionally efficient, professional, well organised and were a class above the food service staff on the evening, a true credit to the hotel and the bars manager.

We retired to our bedroom at around 2:00am once the dancing had finished and had a brilliant night of undisturbed sleep. In the morning we used the hotel restaurant for breakfast, the breakfast selection is very good and is prepared using products that are sourced locally which was a nice touch. The breakfast staff were all so friendly and professional and we received excellent service, which was really good to see after the disappointing food service from the night before.

All in all, the Mount Pleasant Hotel is a fantastic venue and despite the couple of complaints that we had during our visit, we still had a very enjoyable time and are even considering returning in the next month or so, to sample the restaurant evening menu which comes very highly recommended!

We hope our comments are appreciated and we very much look forward to returning again soon.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Love2Row
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 20 January 2010
Many thanks for taking the time to write such a lengthy and detailed review the feedback is most important to the hotel. I am very pleased that in the main you had a very enjoyable event. I shall use your couple of negative points as a training tool with the staff in those areas. I look forward to welcoming you back to the hotel in the near future.
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sheffield
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 10 January 2010

My husband and I stayed at the Mount Pleasant for 2 nights to celebrate my birthday & booked the Spa Suite. I can honestly say this is by far the best hotel I have ever stayed in. The service is exemplary, the food is to die for and the hotel is immaculately clean. The staff are so friendly and welcoming and nothing is too much trouble for them, not something you would normally experience in a 4 star hotel as sometimes they can be slightly snobby and stuffy. Our room had a huge for poster bed and had a spa bathroom with twin sauna, twin jacuzzi, HUGE power shower and mood lighting. I can't wait to return here and would highly recommend this to anyone wanting a touch of luxury

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank princessfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 16 January 2010
Many thanks for your excellent review and so glad you enjoyed your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 December 2009

Having used hotels all over the world I was really pleasantly surprised to stay at this lovely hotel.

I don't think I have seen a hotel so clean and sparkling, our room was very well appointed and spacious, service was excellent and the food was first class. I would thoroughly recommend this hotel to anyone travelling in the Yorkshire area.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SouthseaBubble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 22 December 2009
Many thanks for your excellent postive response and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
231 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed 5 December 2009

A lovely hotel, big spacious room with a desk and sofa so no sitting on the bed trying to work, excellent WiFi connection as well. Nice bathroom with both a shower unit and a tub, plenty of nice big fluffy towels and decent toiletries. The bathroom was let down by the tacky hairdryer attached to the wall and the horrible toilet tissue and dispenser which reminded me of gym changing rooms.
Had dinner in the restaurant one night and bar second night both excellent. Breakfast had plenty of choice.
Staff were pleasantand helpful without being intrusive. Would be a great palce to stay if racing at Doncaster.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SPW21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 22 December 2009
Many thanks for your excellent review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
148 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 25 November 2009

I had never been to this area before and after a 6 hour drive found it to be very relaxing with pleasant lounge areas, good restaurant and excellent bedrooms. Located near the M18 and Robin Hood airport this makes for a good location if you are on the move or just want to relax for a few days. The bedroom was fantastic, very large, clean and comfortable. I stayed for two nights and if in the area again would choose this hotel.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPH1938, General Manager at BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel, responded to this review, 5 December 2009
Many thanks for your kind response and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel

Property: BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel
Address: Great North Road | A638, Doncaster DN11 0HW, England (Formerly BEST WESTERN PREMIER Mount Pleasant Hotel)
Region: United Kingdom > England > Yorkshire > South Yorkshire > Doncaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Doncaster
#1 Business Hotel in Doncaster
#1 Romantic Hotel in Doncaster
#4 Family Hotel in Doncaster
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN PREMIER Doncaster Mount Pleasant Hotel 4*
Number of rooms: 56
Official Description (provided by the hotel):
Best Western Mount Pleasant Hotel is Doncaster's only AA rated four-star hotel. Situated between the historic market towns of Doncaster & Bawtry on the Great North Road, we are just 1 mile from Doncaster Sheffield International Airport. Ideally located close to main transport links, the hotel is the perfect venue for those wishing to stay in and around Doncaster. Four-star country house hotel set in 100 acres of wooded parkland. 56 luxury en suite bedrooms. ... more   less 
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Also Known As:
Best Western Doncaster
Doncaster Best Western

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