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“good value, handy and clean”

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Holiday Inn Express Doncaster
Ranked #8 of 19 Hotels in Doncaster
Certificate of Excellence
Reviewed 26 August 2014

Very handy to get to from the motorway system, plenty of parking and a choice of food outlets in the evening, including a reasonable pub restaurant opposite. This sums up my visit.
The hotel was up to the standard I have come to expect from the brand, clean, well laid out and the controlled chaos that we the customers cause at breakfast.
Excellent value if you book early.
My only criticism of this particular hotel was the quality of the bed which let it down. Someone somewhere in the organisation must know the quality of the beds. After all it is as important as the cleanliness which so many reviewers mention as a big plus point for Holiday inn

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 27 August 2014

Dear Chris,

Many thanks for your review. In regards to your bed feedback, we have taken yours and other guests feedback on board and have since then received 30 new beds and the rest will follow, so please do bare in mind how much we appreciate our guests feedback and that we do everything possible to make our experience even better for the guests. I do hope that you bare this in mind the next time you visit the area.

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218 - 224 of 430 reviews

Reviewed 25 August 2014

nice hotel, clean and well kept. Good quality price ratio, nice personnel, very friendly and helpful. A bit isolated if you do not have a car, but by car it is easy to reach the hotel from the motorway and the city centre from the hotel

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Franco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 27 August 2014

Dear Guest,

Many thanks for your positive feedback, we are based within a newly regenerated area of Doncaster only a short distance from the city centre, we do have information at the reception desk for anyone who does not have a car, to inform them of the bus routes.

Many thanks and I hope to see you again soon

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Reviewed 24 August 2014 via mobile

Excellent hotel and excellent staff, made our stay very enjoyable. Location is excellent. Wifi access in all parts of hotel is great. It was race day when we visited and the hotel was extremely busy and the staff where always there to help. We will definitely visit again.

Stayed: August 2014, travelled as a couple
1  Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 2 September 2014

Dear Mr Whitworth,

Thank you kindly for your great review and we hope to see you again soon!

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Reviewed 12 August 2014

Stayed here because have used holiday inn before, this was disappointing right from check in.
We were ignored even though we could see a young man in the back office. We waited and then asked him to help us. He groaned and grumbled but started the check in process, he didn't know what he was doing and told us in no uncertain terms that he was not a receptionist. A colleague eventually took over, but the damage was done.
We asked about eating in the restaurant but were directed to a pub across the car park.
The room was as you'd expect, the breakfast quite basic.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 15 August 2014

Dear Guest,

Thank you for your feedback on our hotel, especially on the staff members you encountered. This excuse given not to assist you is unacceptable and even if this member of staff was not trained in this area, their response should have been more helpful. This is an area that we will definitely look into and aim to improve.

Thank you so much for your feedback and I do hope that you will consider a return to the hotel the next time you are in Doncaster.

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Reviewed 5 August 2014

A couple of miles from the centre of Doncaster. Very nice bedrooms and comfortable bed. Good wifi all over the hotel. Evening meal menu limited and expensive but don't worry there is a great pub across the car park that is brilliant. This hotel does the job with good bedrooms and within easy reach to the town centre and a couple of minutes drive to the football ground and with the pub over the car park then it is OK. The staff are tentative and welcoming. Would definitely stay here again.

Room Tip: Nothing more to add they are all the same.
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  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank suntravellover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you for your review, it's great to hear that you fond our staff welcoming! With regards to the meals we offer, we are currently offering a additional specials menu to our dining offering and at a cheaper rate than our standard menu so it please do take a look the next time you stay with us!

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Reviewed 5 August 2014

Stayed here overnight with our two young Grandchildren. The place was spotlessly clean and the 'sofa bed' ready made up for the kids. The staff were very friendly & helpful.
On reflection should have asked for a bath/shower as I did struggle to keep the bathroom dry with the said 4 year old in the shower!
The breakfast was OK again for what we paid for our room. Just one little 'gripe' the coffee machine wasn't refilled while we were eating breakfast so didn't have a refill.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank sunscreen11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 6 August 2014

Dear guest,

Many thanks for your great review! I will ensure that we speak to our breakfast supervisor to ensure that we are filling up the filter coffee machine on a more regular basis

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Reviewed 31 July 2014

New and clean. Very attentive staff. Was recognised as a IHG Gold Elite member. Good size rooms. Breakfast the usual Express breakfast and good for the price you pay. I stupidly forgot to take toothpaste and was given complimentary small toothpaste and toothbrush. i was very impressed as I once forgot my toothbrush at another brand hotel and had to purchase one quite expensive. I would stay here again if in the area.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank maxine2115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma T, Manager at Holiday Inn Express Doncaster, responded to this reviewResponded 5 August 2014

Dear Guest,

Many thanks for your great review, its great to hear that you appreciate the Gold elite member recognition! All Express hotels as standard should offer you the complimentary toothpaste as part of our 'Forget Something Promise', we find it a great convenience for our guests!

Thanks again for a great review and we hope to see you again soon

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Additional Information about Holiday Inn Express Doncaster

Address: Firstpoint Balby Carr Bank | Bullrush Grove, Balby, Doncaster DN4 8SJ, England
Phone Number:
Region: United Kingdom > England > Yorkshire > South Yorkshire > Doncaster
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Doncaster
#7 Romantic Hotel in Doncaster
#7 Business Hotel in Doncaster
Price Range: £45 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Doncaster 3*
Number of rooms: 94
Official Description (provided by the hotel):
Express by Holiday Inn Doncaster has been created for value and comfort. The hotel is Fully Air Conditioned ,every room is equipped with all the facilities you need for a relaxing and comfortable stay, an invigorating power shower, satellite TV, in-room movies, broadband access, High Speed Internet Access and tea/coffee making facilities. Guests can enjoy our complimentary continental buffet breakfast and relax in the Great Room lounge and bar area. FREE WIFI in lounge and bar. Located in First Point Business Park, just a two minute drive from the M18, this hotel is the perfect choice for leisure and business. In house are 2 fully equipped meeting rooms. The Dome Leisure Centre. and the Keepmoat Stadium home of Doncaster Rovers Football Team are both less than 5 minutes drive away. The Doncaster Racecourse and Exhibition Centre home of the famous St. Leger Race is local. Doncaster is also home to Doncaster Knights Rugby Club at Castle Park.The hotel is situated close to Robin Hood Airport and the location of the hotel offers excellent transport links to the M18 and A1(M) for nearby cities such as Sheffield, Leeds and Manchester. ... more   less 
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Also Known As:
Holiday Inn Express Doncaster Hotel Doncaster
Holiday Inn Doncaster

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