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deneuk12
Vinca, France

Average hotel

3.0 of 5 bubblesReviewed 21 Aug 2021
All was pretty good. The staff were very pleasant and the rooms clean and functional. The breakfast was disorganized mayhem, with orange juice / apple juice machine empty. The coffee machine out of order and the croissants stale. The cooked breakfast makes Travelodge look like a 5 star hotel. No eggs, no mushrooms and no tomatoes with just sausage, beans and bacon.
The one thing that was seriously annoying was the disabled spaces. There were five in total and the nights we stayed not i=one vehicle showed a blue badge. My wife is disabled and it meant we had to park further away. Surely there has to be a way of stopping this. Clamping!!!
Date of stay: August 2021
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Louise Reid, General Manager at Holiday Inn Express Doncaster, an IHG Hotel, responded to this review
Responded 14 Sept 2021
Thank you for taking the time to review the hotel. Our breakfast is complimentary and not charged like Travelodge and we do not offer it as a full English breakfast. It is a continental with hot items which are, bacon, sausage, beans and hash browns. At the moment the egg from our suppliers is not reliable therefore unfortunately we chose not to put this on rather have it on one day and not the next. I am sorry to see you thought breakfast was disorganized, we do try to encourage guests on check in and with signs the times breakfast will be a more pleasurable experience, however we have seen of the last month or so guests all coming down at the same time and it is very hard for the team to keep on top so many people in the breakfast room all at the same time.

With regards to the disabled car park as we are private parking we do allow on busy nights that our guests can use these spaces rather than having to park outside the hotels car park and leave spaces empty. I hope you can understand why we do this and perhaps if you drop your wife outside the hotel before you find a space should this happen again.

We hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (580)
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All reviews stayed here hi express clean hotel buffet style plenty of parking yogurt excellent value for money an overnight stay wildlife park motorway pub supermarket carvery
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42 - 47 of 580 reviews
Reviewed 8 August 2021

Good hotel everything we needed and good location for wildlife park breakfast lovely very helpful waitress dawn showed us where everything was and very friendly would definitely stay again good shower and TV in room and nice and quiet atmosphere would recommend you put the air conditioning on cause quiet warm but was told you can ask for a fan from reception

Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank Z5368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Reid, General Manager at Holiday Inn Express Doncaster, an IHG Hotel, responded to this reviewResponded 14 September 2021

Thank you for your review, I am happy to see you had a pleasant stay and would stay again.

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Reviewed 8 August 2021 via mobile

We stayed here for a 2 night break. We have a blue badge and found plenty of parking for us. The check in was quick and efficient. The bedroom had a double bed, sofa, chair and tv as well as intergrated bedside table, places to hang your clothes and a table. There were tea and coffee making facilities. The bathroom had a loo, shower and wash hand basin.
The bedroom was very clean. If you wanted your room serviced you had to ask reception to organise it for you.
Lots of choice for breakfast including four hot dishes.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Pioneer62250625562
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Reid, General Manager at Holiday Inn Express Doncaster, an IHG Hotel, responded to this reviewResponded 14 September 2021

WOW thank you for such a great review of our hotel. We hope to see you again soon.

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Reviewed 4 July 2021 via mobile

Holiday inn, you expect certain standards with it being a huge chain.
We checked in at 14:20 to wait ten minutes for a key to then find the rooms were clearly not ready, we were given a room with two single beds after booking a double we asked reception to be told that’s all they have got?
As we were getting ready to go out the cleaner just walked in without knocking OMG. We had no shower curtain?
As for breakfast there was no toast, the Breadcake as they call it was stale and the bacon was still mooing. Apart from that the car park was lovely.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Explorer35545879995
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanne Cutt, Owner at Holiday Inn Express Doncaster, an IHG Hotel, responded to this reviewResponded 6 July 2021

Thank you for taking the time to review our hotel I am sorry you thought our hotel was poor. It us unacceptable for housekeeping to enter a room without knocking and I will ensure I raise this with our Head Housekeeper. I understand from my Duty Manager that your shower curtain had been washed that day and that he was able to re hang it shortly after you arrived.

Breakfast unfortunately can be challenging at the moment with the Government guidelines of social distancing and the limited amount of space we have in our breakfast rooms means we are not able to have guests queuing for toast. Staffing levels are also limited and therefore toast cannot be served to guests. We do try to give the best experience at breakfast and I am sorry we did live up to your exceptions this time.

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Reviewed 19 June 2021 via mobile

Nice, clean hotel. Room was very clean and comfortable. Friendly, cheerful, efficient staff. Nice breakfast. Comfy bed and good facilities. Only 5 minutes from the A1M and easy to find. Couldn't ask for better, definitely recommend 👍 a better choice than a Travelodge or Premier Inn.

Room tip: Book in advance for best value.
Date of stay: June 2021
Trip type: Travelled as a couple
Thank davidsE7938XH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanne Cutt, Owner at Holiday Inn Express Doncaster, an IHG Hotel, responded to this reviewResponded 6 July 2021

WOW thank you for such a lovely review! I am happy our hotel is your brand of choice. We hope to welcome you back again soon.

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Reviewed 30 May 2021

Cannot fault the hotel itself.very pleasant staff,efficent,and handled the queue at breakfast time very well(as staff serve hot food due to regulations).
Room clean,mattress this time was somewhat soft(room104) otherwise no issues.
It is only the parking that is an issue.
Having been out,and got back at 9.30pm,trying to park is not easy at all. Car park does need to be extended. When we were there,last weekend in May,several white transit vans were parked together,some taking up more than 1 space.
I will always stay at this hotel when we are in Doncaster,because of all the pro's.
This is the only criticism

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank mark m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Doncaster, an IHG Hotel, responded to this reviewResponded 14 June 2021

Hi mark m,

Thanks for your review and for choosing to stay with us. We are so thrilled to hear your kind words about our staff and the cleanliness of your room. Your comments about the parking will not go unnoticed as I have shared them with the hotel management. I am certain measures will be in place to address this matter.

Again, thanks for your feedback. We look forward to your next visit!

Sincerely,

Connie D
Case Manager
IHGService

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