We booked Charingworth Manor on Laterooms. The room we reserved was quoted as £195 on the room rate but we booked it for £75. Quite understandably, we considered that, by virtue of their normal rate, the room would be of a good standard.
The room we were actually given was such a disappointment. Not only was it in an annexe (and the porter trailed us around several corridors as he didn't know where the room was) it was the dingiest, dated room imaginable. I would say that it wasn't worth £50 per night, let alone the almost £200 full rate that the hotel quoted the room is sold for usually. If that is the case, then I am embarrassed to be English if that is the sort of room Americans visiting the area will have to stay in.
The receptionist kindly changed the room for us, but remarked that no-one else had ever complained (perhaps they just suffered in silence). The new room was still far from perfect with stained bed cover, dirty carpet (also dirty carpets in the hallways) and whilst I couldn't say it was all dirty, I couldn't with all honesty say it was spotless.
We weren't shown the dining room upon arrival, so we chose to eat in the local town instead.... shame really as it would have been nice to stay in.
The swimming pool and spa are wonderful, beautifully kept and it was the highlight of our stay.
My overall advice would be that perhaps booking direct is the best thing as I think perhaps they don't really value guests who book on Laterooms - we certainly felt very cheated.
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- Also Known As:
- Charingworth Manor Chipping Campden, Cotswolds