We booked for a weekend stay with our dog, as the kids were away. As we drove up to the hotel I thought it looked beautiful, and the communal areas for patrons were lovely. As we were shown to our room with patio, my heart sank, the room had dirty carpets, worn bedding, and faded wallpaper. The bathroom was particularly digusting with mold around the bath and behind the toiletAs i took the dog out of the back door there was a marquee obscuring the view with a nice tidy pile of fifty empty bottles outside the room! We decided that the room was long overdue a makeover. At dinner the head waiter was particularly stressed, the main courses had all but gone with my husband having the last lamb choice and the only options for me were fish or vegetarian! My husbands soup was unedible with too much salt - agreed by the waiter, we complained at the end of the meal and were taken to the lounge by the distraught waiter who gave us a complimentary drink and poured his heart out, saying the chef had left and all the good staff and he would be going soon, and he was really sorry. The next morning after a good breakfast, we asked to see the manager and checked out early. He took the time to listen to our experience and then didn't charge us for dinner. I believe that he is in the middle of renovation and wish him success. we would go back if the rooms and food improve as it is a lovely location.
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- Also Known As:
- Charingworth Manor Chipping Campden, Cotswolds