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“poor customer service”
Review of Noel Arms Hotel

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Noel Arms Hotel
Certificate of Excellence
Reviewed 4 January 2014

I agree with another local that this hotel has got their priorities all wrong. Although a lovely hotel, with warm lounge, cosy bar and bright conservatory, service is poor, often unavailable and rarely with a smile. However on the plus side food and drink is always good and reasonably priced. If the staff could conjure enthusiasm and efficiency this place could be perfect.

  • Stayed: December 2013, travelled with friends
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2  Thank C0NNIE9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOELARMS, General Manager at Noel Arms Hotel, responded to this reviewResponded 22 January 2014

Dear CONNIE9999

Thank you for your comments. We do take all our feed back very seriously. We are disappointed that as a regular guest you felt your experience on this occasion was let down by service. As you can see from the large majority of our reviews, smiley helpful faces is how we like to serve and greet our guests and we are sorry we didn't get that right this time. We appreciate the great comments regarding our food and warm, cosy spaces. As always we hope to see you again and look forward to giving you a warm welcome and beaming smiles the next time your in.

Regards

Andrew & Team Noel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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658 - 664 of 1,102 reviews

Reviewed 2 January 2014

Great place to drink real ale in comfort. Food always good especially the curries. I would and have recomended to many!
last Thursday of the month is curry night and there chef has won curry chef of the year over 3 times on the trot. A must for spice lovers!

Room Tip: not stayed in the hotel but restaurant and bar are tops!!
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  • Stayed: December 2013, travelled as a couple
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Thank PAU168W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

We stayed two nights over the New Year. Chipping Campden is a lovely village with plenty of small shops, coffee places, restaurants and pubs to keep us busy for a rainy couple of days. The hotel itself is much bigger than it looks - our room was down a complicated set of steps and corridors. It was a little dark with tired furniture but warm, comfortable and reasonably priced. Staff were very friendly and we found the breakfast and bar to be cosy and welcoming. Try the smoked salmon and eggs - very generous and delicious! We ate out at the Kings Hotel (very high quality) and the Eight Bells pub (lovely and traditional). Plus I would highly recommend a walk / short drive to the The Ebrington Arms which serves fantastic food by a cosy fire with great beers and service.
The Noel Arms is very well set up - offering to make dinner reservations and offering helpful advice when asked. They have a leaflet with three short walks around the area which was a nice touch. Would recommend - but there are also many pubs and smaller hotels in the area that might provide a more personal experience, which would be my preference for our next visit!

  • Stayed: December 2013, travelled as a couple
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2  Thank LuangPrabang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Another great stay and warm welcome from Andrew and staff
Nothing is ever too much trouble
Good quality food from breakfast to afternoon tea and evening meal
A good selection of wines and well stocked bar



Thank you

Room Tip: A great spa in the sister hotel just across the road.... Afternoon tea is delish.. The coffee shop...
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  • Stayed: December 2013, travelled with friends
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Thank LTouchstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

Popped in, unexpectedly, on Boxing Day and we were made very welcome. Our Table was made ready for us whilst we ordered our drinks. Lovely setting, good atmosphere, attentive staff and very fresh food. We will come back and highly recommend the Noël arms Hotel.

  • Stayed: December 2013, travelled as a couple
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Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

I have to admit that on first seeing the hotel I was not expecting much, but from the very first welcome to the last this is a wonderful place to stay. The staff were excellent, headed up by a general manager who could be seen, but went about his work quietly and efficiently...I like that and I think the work that he does is reflected by his staff who were not only courteous, but knowledgeable.
The room was nice and big and had a massive bed....I waved to my wife every morning!
The food was the icing on the cake, beautifully cooked and prepared, both in the evening and the mornings. A really good selection of meat, fish and vegitarian if you wished.
We never tried the sister hotel opposite as we were very happy where we were.
A wonderful place to explore this great area of England...we shall be back to this hotel for sure and are looking forward to our next stay...thanks to you all at the Noel Arms.

Room Tip: Pay the extra for the upgrade! Well worth it.
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  • Stayed: December 2013, travelled on business
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Thank jchjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

My partner and myself had a break at the Noel arms.Lovely location ,tired hotel,food ok,but breakfast was the best bit of the stay,due to the attention and help we received from Claire,our lovely waitress.Big thanks.

  • Stayed: December 2013, travelled as a couple
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Thank reneemadeleine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Noel Arms Hotel

Address: High Street, Chipping Campden GL55 6AT, England
Region: United Kingdom > England > Cotswolds > Chipping Campden
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Chipping Campden
Price Range: £71 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Noel Arms Hotel 3*
Number of rooms: 28
Official Description (provided by the hotel):
Charming 14th-Century Inn situated in the center of Chipping Campden. Coffee Shop with selection of cakes. Inn with wines, gin and real ales. Restaurant and pub classics served 7 days a week. We have open fires in the winter, outside seating in the summer, and something for everyone on the menu all day every day. Our 28 en suite bedrooms are well furnished, and there is free wifi throughout the building. The Noel can cater for private dinners as well as being able to offer accommodation and conference facilities in partnership with our sister hotel opposite. ... more   less 
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Also Known As:
Noel Arms Chipping Campden
Hotel Noel Arms
Noel Arms Hotel Chipping Campden, Cotswolds

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