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“The devil is in the detail”

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Cotswold House Hotel & Spa
Certificate of Excellence
Stoke-on-Trent
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“The devil is in the detail”
Reviewed 31 May 2014 via mobile

I booked through Mr and Mrs Smith, received free bottle of Louis Dornier champagne, which was already floating in tepid water. On arrival we had been upgraded to the Loughborough garden suite, I had booked a hot tub cottage anyway, only difference is an open fire, which on entering was clear from the "bonfire smell" and whilst may have provided some ambience if you could tolerate the smoke, when I asked if it would be lit for us, we were advised it could be done however it does have a tendency to smoke the cottage out. The bed was very comfortable, however the room was impossibly warm, and if you are happy to sit on the floor or stand in the bathroom to make-up then there shouldn't be a problem. I booked expecting the "sharing" bath and was most disappointed with the "standard" bathroom considering it is on the same level as the bathroom I think this is seriously missing the point. The hot tub, again still not good enough for the premium price, the outside area was slimy from weather and leaves, and a few tin foil tea lights is not really adequate lighting, leaving it impossible to see the controls, this together with the glass ashtray found in the bottom did detract from this overall experience. Their Bang and Olufsen boast, again disappointing it is outdated and not connected room to room, nor with any ability to play music (CD on the lounge room tv, but who brings CD's these days?) and only bare essentials for channels. A few homemade cookies in the room and tea and cafetiere still for me not going the distance. Whilst the old world charm of the furniture and beams is not lost on me, the standard of cleanliness could be better too. The meal in the informal restaurant was good and the impromptu Mojito was great. Sorry overall good but just not good enough, half the price and this may be hitting its weight.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank lisaabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 14 June 2014
Dear lisaabb,

I am truly sorry we did not live up to any of your expectations on this occasion. As you can see by the vast majority of feedback left on TripAdvisor (and other public media) we are not in the habit of frequently disappointing our guests.

The team and I are sincerely sorry you did not enjoy any part of your stay. Though we naturally find this extremely disappointing we remain committed to providing our guests with consistently good, relaxing and high quality stays at Cotswold House Hotel and I am again sorry this was not the case with your stay.

With kindest regards,

Michael Obray, General Manager
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
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English first
Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

Spent today at Cotswold House Spa with my mum and sister, it was excellent. The pool area is small but has everything you need, there are plenty of loungers around the pool and ample magazines to ensure you can totally relax. I had an extended back, neck and should massage, I have had many massages in the past and I think this was one of the best! The therapist was thoroughly professional and worked on all the areas I asked her to! It was then finished with a sorbet and a glass of water in their relaxation room, an excellent bonus! I would recommend this spa and am already looking forward to my next visit!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SarahY87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 14 June 2014
Dear SarahY87,

The Spa Team are "over the moon" at your glowing review.

The spa team (and hotel team for that matter) are very professional, attentive and their approach to customer care is second to none and it makes it all worthwhile when we receive feedback like yours. Thank you, your Mum to to and your sister and we are so pleased you all had such a lovely experience.

Best regards,

Michael, Grace and Team
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Sarasota, Florida
Level 4 Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 29 May 2014

We liked our room on the front, up the stairs, and around the corner. It was comfortable and quiet at night and we had a view of the main street. Wooden shutters worked perfectly for sound and light, a/c worked fine. Fantastic breakfast was included and staff were helpful at all times.

Room Tip: Room on first floor, street side, was just fine.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edward34231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 14 June 2014
Dear Edward24231,

Thank you for your positive review and we appreciate your kind comments.

It is very pleasing to know we made your stay a memorable one and that you had a great nights sleep!

Best regards,

Michael and Team
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London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

I just wanted to write a quick review and also a bit of a thank you to Cotswold House Hotel & Spa. We stayed here for our honeymoon back in October 2013.. On arrival we were upgraded to a suite and our room was AMAZING to say the least! We were so impressed that we had most our meals at the hotel and were indulged in honeymoon bliss with the spa and treatments each day.. I could not fault our experience and would love to return sometime in the future. Thank you!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikkyTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 14 June 2014
Dear NikkyTom,

Thank you!!

It's wonderful to know we made your honeymoon so special and in doing so left you with fond memories of Cotswold House Hotel and Spa.

Please do visit again soon, your anniversary must be coming up soon so what a good excuse - though I will say no excuse will ever be required!

We look forward to seeing you soon.

Kind regards,

Michael and Team
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Bucks
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2014

On arrival we were delighted to find we had each been upgraded to a suite and we even had a bottle of champagne awaiting us in our rooms. Everything was lovely - the rooms were superb, full of character and very spacious, immaculate in every way. The gardens are very attractive and although we didn't use the spa we peeked in & it looked very inviting. Breakfast was everything you could wish for! Staff were helpful & courteous and it's location is ideal for exploring the village & surrounding countryside. All in all, a place we hope to re-visit …… sooner rather than later!

Room Tip: We stayed in the cottages in rooms classified as suites - all 3 were lovely
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulietS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 14 June 2014
Dear JulietS123,

Thank you for your wonderful review. I am very pleased to hear how much you enjoyed your time here at Cotswold House Hotel and Spa. Our service is attentive and the spa staff are superb (even if I say so myself in echoing your sentiment!). They were all thrilled to read your review and your compliments meant a lot to the team.

Best regards,

Michael and Team
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Cheltenham
2 reviews
Reviewed 21 May 2014

I spent a day at the spa recently with friends and can highly recommend it. Nothing was too much trouble. There was a wedding on the day we went but when we asked if the chef could make some lunch up for us he was happy to oblige. Even though the restaurant was closed for the wedding. The surroundings are beautiful and facilities very good. My back, neck and shoulder massage was just what I needed and one of the best I have had. The manager Grace was very helpful and really went the extra mile for us. Thank you for such a lovely day.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vydaycka12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 5 June 2014
Dear vadaycka12,

Thank you for your wonderful comments which are truly appreciated by the team in the spa. The spa is a very relaxing and tranquil haven with a very talented team of therapists and we are so pleased to hear you experienced this during you recent visit and hope to see you again soon.

Best wishes,

Michael, Grace and Team.
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Cheltenham, United Kingdom
2 reviews
Reviewed 21 May 2014

I have just spent a fantastic day at the Cotswold House Hotel and Spa enjoying a Spa Day. What a hidden gem. Nothing was to much trouble, fantastically clean and relaxing and the treatment was too class. Grace the Manager made us feel so welcome and looked after us ensuring the day was the best Spa experience ever

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCHHotel, General Manager at Cotswold House Hotel & Spa, responded to this review, 5 June 2014
Dear Fiona F,

Grace and the ladies at the Spa are delighted to hear your kind feedback. A "hidden gem" is a real compliment especially as we are not too hard to find!

Thank you for visiting us and we all hope to see you back soon.

Kind regards,

Michael, Grace and the Cotswold Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cotswold House Hotel & Spa

Property: Cotswold House Hotel & Spa
Address: High Street | Upper High Street, Chipping Campden GL55 6AN, England
Region: United Kingdom > England > Cotswolds > Chipping Campden
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #2 of 3 Hotels in Chipping Campden
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cotswold House Hotel & Spa 4*
Number of rooms: 28
Official Description (provided by the hotel):
This award-winning stylish hotel and spa in the heart of Chipping Campden, Gloucestershire, will appeal to discerning travellers visiting the Cotswolds, looking for tranquility, sublime comfort, exceptional food and a stunning spa. The contemporary style makes Cotswold House and Spa one of the most admired boutique hotels in the Cotswolds. With an idyllic location, flexible mix of spaces and immaculate service, Cotswold House is the perfect venue for board meetings, away-day training and corporate events. Whatever your plans - whether you're wanting a longer stay to explore the Cotswolds and Stratford-upon-Avon, a romantic weekend away, a well-deserved break in the Cotswolds with family and friends, a Cotswold conference or Cotswold wedding - Cotswold House and Spa is the perfect location. ... more   less 
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Also Known As:
Cotswold House Hotel Chipping Campden
Cotswold Hotel Chipping Campden
Cotswold Chipping Campden
Cotswold House Hotel & Spa Chipping Campden, Cotswolds

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