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Crowne Plaza Manchester City Centre
Ranked #16 of 118 Hotels in Manchester
Certificate of Excellence
Manchester
Level 3 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Loved it”
Reviewed 26 May 2014 via mobile

Loved it. Used to live in manchester so haven't stayed in many Manchester hotels. This hotel is perfect. Comfy yet modern. The bed was so comfortable. Next to the hotel are plenty of good shops in case you don't want to stay in. I ordered room service. I had the tapas which was lovely but beware the portions are generous. The room was very clean. Staff were very friendly. Highly recommend this hotel

Stayed May 2014, travelled solo
Helpful?
Thank Melody1076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 27 May 2014
Dear Melody1076,
We very much appreciate you taking the time to complete your comments on www.tripadvisor.co.uk. I am thrilled that you had a great stay with us and that you were able to enjoy our food and the surroundings of our property.

We look forward to welcoming you back soon.

Best regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (441)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Conwy, United Kingdom
1 review
Reviewed 26 May 2014 via mobile

After checking out various hotels online my partner and I decided stay at this hotel as a romantic break away. The hotel is in a great location and close to the Printworks carpark.

However, unfortunately when getting into the room we noticed we had been given a disabled room, the bathroom/wet room was set up for disabled purposes. The bath was extremely shallow and when trying to have a bath/shower, the white rails were in the way.

Also the 'digital' TV was not actually digital, the picture quality was extremely poor.

When booking the room online it was stated bathrobes would be provided within the room - this was not the case.

Only one tea bag was provided in the room which meant my partner and I were left to share one cup of tea.

Overall I was less than impressed with the hotel and would not plan on staying here again in the near future.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamHodge92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 27 May 2014
Thank you for all of your comments and constructive feedback, it really helps us to maintain our standards and focus on areas that we need to improve.
I am sorry to hear that your experience at the Crowne Plaza Manchester City Centre was not up to your expectations and I apologize if you encountered so many disappointing aspects of our hotel operation.
I can assure you that you have not experienced our ordinarily high standards of service.

I thank you once again for your feedback that I will share with the management here at the hotel.

Kind regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

The staff here in this Hotel are fantastic, especielly Joel in the club lounge.
He works extremly hard and remebers what your drink is.
He works very hard and is very friwdly towards the customers.


Thank you

Room Tip: excellenmt rooms
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosiG25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 25 May 2014
Dear Guest,
Thank you very much for your lovely review.
It is an immense pleasure to read that you enjoyed the service at the Crowne Plaza, in particular the one from Joel, our Club Lounge host. I will pass your comments on to his manager.

Thank you again.

Kind regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend, Scotland, United Kingdom
Level 4 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 May 2014

From the courtesy parking of the car to the quality of the fittings in the room, everything was excellent.

We were only here for one night but will definitely come back, not least for the excellent atmosphere in the restaurants in teh Northern quarter.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmw26_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 24 May 2014
Thank you for your review following your recent stay. I'm pleased that you enjoyed your visit and I will ensure that your very good comments are passed on to all staff here at the hotel.

I look forward to welcoming you soon.

Best regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashby-de-la-Zouch, United Kingdom
Level 6 Contributor
191 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 19 May 2014

one night stay, upgraded to the top floor with great views over Manchester and the new Coop award winning building. The rooms were top quality especially the bed quality & pillows.
The location was perfect close to buses & trams just over the road. There is a new car park opposite the hotel rather than at the Printworks.
Breakfast was good could do more for diabetics with more sugar free options.

Room Tip: High floor for the views facing west
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trunkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 24 May 2014
Dear Guest,
I would like to thank you very much for this great review of the Crowne Plaza Manchester City Centre. I am very happy to hear that you enjoyed one of our Club Rooms with its views.
I will make sure your feedback in regards to sugar free options at breakfast is passed on to our Executive Chef.

We look forward to welcoming you back soon.

Kind regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 6 Contributor
137 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 May 2014 via mobile

The hotel is set in a great position near the northern quarter and printworks. We took a £5 taxi ride to get from piccadilly station as we had lots of lugggage. We were met at the door by a charming trainee doorman who offered to carry our bags. All of the staff were very friendly including the receptionist who sorted out our complex large booking. The hotel has a modern interior with modern touches throughout. We had an amazing room with two double beds and loads of space. A shame there wasn't much light as this don't help when applying make up. We had a sandwich in the cafe area downstairs, this was OK but nothing special! We will be back to the hotel but will continue to eat at the reasonably priced cafe next door!

Stayed May 2014, travelled with friends
Helpful?
Thank paleninteresting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 19 May 2014
Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is great to know you liked the service delivered by our staff. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Best Regards

Bob Fairweather
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

I stayed 1 night with my daughter as we were attending a function nearby. What a wonderful surprise staff 1st class,very friendly.
I myself run a small Hotel so i do tend to compare.
Couldn't fault a thing.Rooms excellent very clean and spacious.
Breakfast great and the staff throughout the Hotel were all courteous.
I Would highly recommend to anyone wanting a central Hotel in the heart of the city.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freddy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 19 May 2014
Dear Guest,
I am delighted that you chose the Crowne Plaza Manchester City Centre for your recent stay. Thank you for your kind comments on the hotel staff, these will be passed on to everyone.

I look forward to welcoming you back soon.

Kind regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manchester City Centre

Property: Crowne Plaza Manchester City Centre
Address: 70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Manchester
#9 Business Hotel in Manchester
#9 Family Hotel in Manchester
#12 Luxury Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Manchester City Centre 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more   less 
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Also Known As:
Crowne Plaza Manchester
Manchester Crowne Plaza

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