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“A little under par”

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Crowne Plaza Manchester City Centre
Ranked #16 of 116 Hotels in Manchester
Certificate of Excellence
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A little under par”
3 of 5 bubbles Reviewed 1 June 2014 via mobile

Having stayed in Crowne Plaza in various locations in the UK and abroad I was less than enthused by the lack lustre welcome and complete absence of porterage. On arrival there was no one to help with luggage - bearing in mind there is no on site parking it is a challenge to unload and move the car to the ever so ropey NCP nearby. Room was fine, if a little noisy. The executive lounge is a bit of an oasis, lovely waiting staff, even if it could do with a serious make over. Breakfast is of the usual standard, although one can source better within a few hundred yards for 1/3 of the price. The gym is really spartan and frankly not of the standard of our little local hotel at home. As a platinum reward holder we were allowed a late check out which was a bonus. Would stay again, but we reckon the service could be improved.

Stayed June 2014, travelled on business
Helpful?
Thank emannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 2 June 2014
Thank you for your comments regarding your recent stay with us. We really appreciate you taking the time to make us aware of your experience.

It is our goal to consistently provide superior service and accommodation and your comments are very important to us. I am saddened that you were not able to experience our ordinarily high levels of service. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Crowne Plaza Manchester City Centre for your future travel needs.

Kind Regards,
Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (433)
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Scotland
Level Contributor
98 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

This was not a cheap hotel,the room was high standard but very small, parking was at the local NCP carpark with a small discount. Staff were very good, its not one I will use again only because there is better value else where.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seadreamrascal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 2 June 2014
Thank you for your review of our hotel. We value all guests’ comments and feedback as they help us to constantly improve our service. I am pleased you had a good stay and were able to experience our high levels of service. I am sorry you feel it was not value for money, we do offer great discounted prices for bookings made in advance.

I do appreciate that you have alternative options when it comes to lodging however I do hope that if your travels ever bring you back to Manchester you would consider staying with us again.

Kind regards,

Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gateshead
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Lovely hotel, airy, spacious room and spotless. Beautiful cooked breakfast and excellent service.
Best of all in a brilliant central location for shops, bars and restaurants.
Would definitely recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aliant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 2 June 2014
Thank you for sharing your kind comments following your recent stay at the hotel. I am pleased you had an enjoyable stay and were looked after by our staff. We are indeed very lucky to be in a great centralized location and I am glad you were able to take advantage of this.

Thank you for choosing the Crowne Plaza Manchester and I hope we have the opportunity to welcome you back again in the future.
Kind Regards
Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

Booked a night here to celebrate my birthday. I went with 3 friends and we booked a room with two king size beds and it worked out costing around £27 each which we thought was a bargain. The room was clean, the beds very comfy, bathroom was great, high spec design, towels were provided. There was a TV with freeview in the room. we were on a high floor but there was plenty of lifts. Our view was not great , we were looking out onto a flat roof but we were only in the hotel to sleep so didn't really mind . The downsides were that , considering that we had made a booking for four people, there were only two bath towels, two hand towels, two glasses, two mugs, two tea bags, basically only two of everything.
There's a good impression as soon as you walk in the glass revolving doors into reception. It looks very posh and upmarket. The staff are friendly. They also have a deal with the NCP printworks car park, you only pay £12 for 24 hrs parking. Beware though as we arrived in Manchester at 5pm, and was under the impression that our parking would be until 5pm the next day , however when we checked out at 11am the receptionist validated our parking ticket which we pay to the hotel, then she tells us that we have 30 mins in which to get the car out of the car park! So if you are wanting to get the full 24 hrs out of your parking then get your ticket validated just before you want to leave the city , not when you check out!
The hotel is in a great location, right in the middle of Manchester, the tram/ bus station is just opposite as is the printworks car page and the shopping centre is a 5 minute walk away. If I was visiting Manchester again I would definitely book this hotel again

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jail1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 6 June 2014
Thank you for taking the time to comment on your recent stay at the hotel, we greatly appreciate your feedback as it helps us to maintain our standards. I am pleased to hear that you enjoyed your stay overall and were able to benefit from a bargain. Please accept my apologises for any inconvenience with the additional items not being available in your room on arrival. Our Housekeeping team who are always happy to provide any additional items required.

Thank you for choosing to stay at the Crowne Plaza Manchester on this occasion and I look forward to welcoming you back to the hotel in the future.
Kind Regards
Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

We arrived from America for an 8-day stay to attend a family funeral & were mostly pleased with the hotel. We were given a room on the 5th floor, where the halls are still painted black & the carpets are stained & a bit worn. The bathroom & beds in our room were nice, but the carpet & walls really needed to be freshened up. Knowing that we were booked for 8 days, I thought the staff could have given us a nicer room or offered us an upgrade...our room was NOT worth $180.00 USD per night. That said, the room service was good, the gym was excellent, & the
on-site Starbucks was a lifesaver for American-sized cups of coffee.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 2 June 2014
Thank you for taking the time to communicate your concerns and compliments regarding our hotel. We appreciate all of our guests, especially those that take time out of their busy day to write a review about their stay. We strive to ensure every guest has a wonderful experience here and appreciate being made aware when they don't. The candid feedback we receive from valued guests such as yourself are very much welcomed as this allows us to target areas required to improve the high standards of service we pride ourselves on.

We have an experienced maintenance team who do routine checks on such things like the carpeting/walls so I am sorry you encountered any shortcomings with this which affected your stay. Please rest assured your comments have been shared with the maintenance team to ensure this is improved in future.

Nevertheless I am pleased you enjoyed your stay overall, our Starbucks is indeed very popular and I was delighted you enjoyed this also.

I hope to welcome you back to the hotel again soon.

Kind Regards
Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Yorkshire, United Kingdom
Level Contributor
108 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

Just returned frail am hotel after going to Manchester with family n friends to watch one direction.
Quick checking and discount for parking .
Walked I yo room two large double beds very comfy bed fab decor beautiful bath room and spotless.
Staff were very polite n helpfull nothing too much trouble.
Felt safe with doorman on door checking all guests as they arrived back to hotel.

Lovely nights sleep and breakfast had every choice hot and very tastie

The people of Manchester were brilliant and Arndale centre just around the corner.
Best city hotel I have ever stayed would defo return when in manchester

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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliedawnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 2 June 2014
What a lovely review!

Thank you for all your kind comments about the hotel and in particular the service of the staff. I do hope you enjoyed the concert. I am delighted you rate us your best city hotel and I will have great pleasure in sharing your comments with the team.

Thank you for choosing the Crowne Plaza Manchester and I hope you can visit the hotel again in the near future.

Kind Regards
Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

Stayed for a weekend in Manchester. Hotel was great, rooms were excellent and very clean. Ate in there Glasshouse house restaurant and the food was was excellent for the price you pay. Breakfast in the morning was super duper, great choice of foods on the self service buffet. Very well stocked and was the service was good and quick.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuW126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, 2 June 2014
Thank you very much for your kind review following your recent visit to the hotel. We appreciate feedback from our guests, as this allows us to constantly maintain the high levels of service we provide. I will be very happy to share your kind comments with the team.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Best Regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manchester City Centre

Property: Crowne Plaza Manchester City Centre
Address: 70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Manchester
#9 Family Hotel in Manchester
#9 Business Hotel in Manchester
#12 Luxury Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Manchester City Centre 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more   less 
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Also Known As:
Crowne Plaza Manchester
Manchester Crowne Plaza

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