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“Spoilt by staff not dealing with bad guest behaviour”

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Premier Inn Manchester Airport (M56/J6) Runger Lane South
Ranked #23 of 116 Hotels in Manchester
Certificate of Excellence
UK
Level Contributor
215 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Spoilt by staff not dealing with bad guest behaviour”
1 of 5 bubbles Reviewed 5 May 2014

I have stayed at the Runger Lane Premier Inns' a few times and have always been delighted. This time however guest behaviour which was not challenged and was disgusting. I had pre booked for dinner at 730 and popped down to the bar for a drink. About 8 guys mid to late 20s were in the bar, were drunk, loud and swearing continuously. Then they started taking full sauce bottles and emptying the contents onto one another. A female staff member who I think was from the restaurant came and ask them to quieten down!! The male and female behind the bar had not said anything to them! A lady sitting nearer to them complained to the restaurant lady. I went to the bar to do the same. The man behind the bar said to some of the guys who were then getting more alcohol and being allowed to buy it asked them to be quieter as he did not want to stop serving them booze! I complained to the bar lady and said it was disgusting, she said they were not going to serve them anymore. I said that is not what the barman just told them & she was standing right by him. So they got more drunk then ensued to throw beer over one another. I went to eat dinner then so unsure what happened next, however when I came out from dinner, police were in the foyer. Dinner was ok, but several items in the plate was cold.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank anniewphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 8 May 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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2,625 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
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Wirral, England
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

We had previously stayed at the Premier Inn Runger Lane North and we were impressed by the location. This year we purchased the room at this South venue as it was on special offer. It was a great price £29 I think. We had pre-paid and check in was very quick. We ate in the restaurant which had a reasonable choice and had some good offers.

The hotel has 30 minutes of free wifi per ay which we used on different devices. I tried to stream TV but the bandwidth was not enough for this.

The room we stayed in was far too hot and the air conditioner kept turning itself off. When the window was open it was quite loud from the motorway. We should have contacted reception but we did not.

We would stay again and probably will next Easter before our flight!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbug_england
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom_Collinson, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 15 May 2014
Hi travelbug_england,

Thanks for taking the time to leave a review of your stay with us. I am delighted that you have given us a 5-star rating. Hopefully we'll see you next easter!
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hull
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

We stayed one night, arriving late, one room for the three of us, two big and comfy double beds. Didn't have breakfast, but the kids eat free deal looked good. A bit of noise from the road, but that's the convenient location. Staff helpful and friendly, even just before midnight.

Stayed April 2014, travelled with family
Helpful?
Thank White-S66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom_Collinson, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 15 May 2014
Hi White-S66,

Thank you for your review of your recent stay with us. I am delighted that you enjoyed your time here, and that we met your requirements so well. I look forward to welcoming you back again soon
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Dumfries, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

I was looking for hotel at airport to park car for 4 week trip- this hotel was by far the cheapest I could find. Staff where very helpful and rooms where spotless. Only negative was the price of food was quite high but part from that it was great to relax before going on holiday

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Markscotland21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom_Collinson, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 15 May 2014
Hi Markscotland21,

Thanks for taking the time to review your recent stay with us. I am pleased that we met your requirements so well, and hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
136 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed 26 April 2014 via mobile

Stayed at this hotel for one night prior to a flight. The room was fine, typical premier inn standard and for the price you cant complain. Comfy bed, large room with everything you need. The service was poor, unfriendly check in staff and it took ten minutes before we were acknowledged at the bar. The bartender Mesut? Had an attitude, he gave the worst look and sarcasm when we tried to order food just before they closed. The two bar tenders were also arguing between themselves behind the bar, one barking orders at the other. Unproffessional.

Stayed April 2014, travelled with friends
Helpful?
Thank stevo8626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom_Collinson, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 15 May 2014
Hi stevo8626,

Thank you for taking the time to review you recent stay with us, although the feedback you leave is very disappointing. Please accept my apologies, and be assured that I will investigate the matter to ensure there is no repetition of this incident.
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Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 26 April 2014 via mobile

Pros-large modern room, clean
Cons-no bath, side lights made a buzzing noise when on, toilet made the loudest noise when flushed! Room 111 above reception - only realised at 11.00pm when trying to get to sleep that we could hear music- originally thought it was the room next to us and got up and dressed to have a listen out in the corridor, then thought it could be the room above us, called reception who said it could be their music!!! Seriously!! The music did appear to get quieter but it was still audible-it was still playing after 12! Eventually fell asleep. Company have been good and will reimburse the cost of the room but why have music playing below people's rooms?

Stayed April 2014, travelled as a couple
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom_Collinson, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 15 May 2014
Hi Kim B,

Thank you for taking the time to review your recent stay with us, although I am very disappointed that you did not enjoy a great night's sleep. Please be assured that I will fully investigate the matter to ensure that no future guests have to suffer the same problem. I am pleased that our reception team dealt with the matter by invoking our 'Goodnight Guarantee', and hopefully you will still choose to stay with us again in the future.
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Gibraltar
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

Staff were friendly when we checked, gave us a parking permit to put in the car - £2.50 for the night. Room was spacious and bed comfy. Very clean too! We ate in the restaurant in the evening, which has a nice atmosphere and the food was very good and reasonably priced, although the wine was a bit expensive. Easy run to Jetparks 1 in the morning (less than 5 mins). Perfect start to our holiday.

Room Tip: I'm sure all the rooms are pretty much the same - all good
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eddie072_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom_Collinson, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane South, responded to this review, 15 May 2014
Hi Eddie072_11,

Thank you for taking the time to review your recent stay with us. I am delighted that you enjoyed our facilities so much, and hope to welcome you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Manchester Airport (M56/J6) Runger Lane South

Property: Premier Inn Manchester Airport (M56/J6) Runger Lane South
Address: Wilmslow Road Runger Lane | Manchester Airport, Manchester M90 5DL, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Manchester
#14 Family Hotel in Manchester
#21 Romantic Hotel in Manchester
#34 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Manchester Airport (M56/J6) Runger Lane South 3*
Number of rooms: 195
Official Description (provided by the hotel):
On the airport's doorstep, you couldn't be closer to take off - perfect for early morning starts ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Manchester Airport Hotel Manchester

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