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“Amazing experience!”

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The Light ApartHotel
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing experience!”
Reviewed 25 June 2014

Had the penthouse here with a few friends as a pre - night out gathering, turned out to be the best part! The suite was spectacular, super clean, had everything we needed and more! The staff were so welcoming and friendly, which sadly isn't alwayds the case with luxury hotels, but The Light is by far the most amazing we have ever stayed in! Exceeded all our expectations!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ClearlyLea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 30 June 2014
Dear Guest
It was a pleasure reading your fabulous review of your recent stay at the Light, I was pleased to see that our team were welcoming and friendly and your comments will most certainly be passed on.

It was lovely to see you and all the girls enjoyed a fabulous weekend in Manchester, and we can’t wait to see you back here again.

Thanks again
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848 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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English first
Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2014

I stayed here with my 6year old daughter and other family members for a concert. We had a superb weekend. Apartments are very central, few mins walk to arndale centre and just round the corner from nearest trams. Tesco is right next door too. Apartments are clean and spacious. Very good value.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank smithy1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 30 June 2014
Dear Guest
Thank you for the lovely review of the Light ApartHotel following your recent visit.
Our location is perfect if you are attending one of the many popular concerts at various venues in the City Center and the many local shops are very handy for stocking up on essentials for your apartment.
We look forward to welcoming you back for a return visit.

Take Care
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Norwich, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 June 2014

I stayed here through the recommendation of the General Manager at the Cambridge Bespoke hotel. I have stayed many times in Manchester for business and will definitely be coming back to the Light ApartHotel. The apartments are really well fitted and spacious with all the luxuries of home, including the toiletries from L'Occitane in the en suite bathrooms. As I spend my life travelling around the UK, staying in different hotels each time, I will make the Light my first call when in Manchester. Such a lovely change from being in small hotel bedrooms.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SERonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 30 June 2014
Dear Guest
Thank you for your great review of the ApartHotel on Tripadvisor, it was lovely to hear of the recommendation that put you in our direction so please pass on our thanks.

We were pleased to also note that you enjoyed the luxury toiletries we provide to all our guests and to see this is well received. We will certainly ensure that these are in your apartment ready when we welcome you back for you next visit to the Light.

Thank you once again
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Edinburgh, United Kingdom
Level Contributor
183 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 17 June 2014

Next to the Arndale Centre Conveniently located. A suite for £90 Only problem was the lifts. One didn't work and the other was dead slow. Tesco and Coop next door for food/drinks. Two cafés around the corner for breakfast. Very good value.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank stallion20000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 20 June 2014
Dear Guest
Thank you for your lovely review of the Light ApartHotel via Tripadvisor. Apologies for any issues that arose with our lifts but I can assure you we would have tended to this immediately once made aware of the situation.
With being Self-catering apartments the many local shops and cafés are very useful for our guests and are all conveniently located.
We very much look forward to a return visit from you.
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Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014

The reception area filled us with high hopes, but then it ended. The first apartment we wre given was already in use, and reaked of smoke. My 9 year old opened the door to find other people's belongings, we quickly realise and then retreated. Thankfully, they weren't in at the time. Reception apologised, said their systems were down etc etc. New apartment allocated.. At 4.30am a group entered and made a racket in the corridor. After a while they entered the apartment (next door I think) and had a party on the balcony. The balcony and my bedroom window were mere feet apart. They shouted from the balancy several times at the top of their voices, then proceded to play music, swear and talk about taking various drugs for over 2 hours. My 9 year old had to listen to all of this. Upon calling reception they advised that they couldn't help as some apartments are lived in! This should be advertised as it would have put me off right away! Never again, shocking night's sleep..my daughter heard language she's never heard before.. 3 adults, 3 children, 2 apartments, one night, £430 down the drain, should have stayed at the Hilton. At least they could have rectified the situation. Never again

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 20 June 2014
Dear Andrea
We have read your review of the Light on Tripadvisor.
Firstly let me start by apologising for the mix up with your Apartment on check – in.
It is true that we were experiencing system problems out with our control that evening and tried our very best despite this, for it to not affect our guests and procedures.
We are however disappointed for the negative review, It has been noted that you booked an advance purchase pre-paid reservation and wanted to cancel but as part of the terms and conditions couldn't, we would advise in future booking one of the more flexible rates to avoid feeling disgruntled with the property.
That said noise disruption is something that we do not tolerate.
We do regular walks of the building throughout the night to ensure no disturbance and none was noted on the evening in question.
If you read back through our other reviews you will note that customer service and a home from home environment is something we strive for.
Again we are sorry that your travel plans were needed to be cancelled but couldn't, the hotel and team however are always on hand to assist 24 hours a day.
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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2014 via mobile

Stayed here for 2 nights from Friday to Sunday! Was a very nice penthouse apartment really spacious great views and facility's in the apartment a few party's going on but once in the apartment we didn't hear anything! TOP marks will stay again

Stayed April 2014, travelled with friends
Helpful?
Thank Dannywal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 12 June 2014
Dear Guest

Thank you for your excellent review of your recent stay with us. The pictures you have also posted show some of the amazing views you can have from one of our Penthouses.

It was quite a hectic weekend with the Parklife festival but all our guests were happy and enjoyed a great weekend.

We really hope to welcome you back at the Light ApartHotel in the near future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

A few of the staff were more helpful than others. Rooms looked like they had been cleaned in a hurry and some items in our room were broken and hadn't been replaced. Other than that it was a beautiful view and great location.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PMItravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelight20, Guest Relations Manager at The Light ApartHotel, responded to this review, 12 June 2014
Dear Guest

Thank you for posting your review of the Light via Tripadvisor.

Housekeeping are allocated an amount of time per apartment and ensure all standards are met for when they are thoroughly checked by the Housekeeping Manager. However, the team are always on hand to assist with any problems you may have and we are available 24 hours and do our best at all times to help with anything we can.

We do hope to welcome you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Light ApartHotel

Property: The Light ApartHotel
Address: Pall Mall House 20 Church Street, Manchester M4 1PN, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 77 Speciality Lodging in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Light ApartHotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
"The Light ApartHotel is the first true ApartHotel in Manchester, occupying a prime city centre location on the fringe of the Trendy Northern Quarter. Our guests enjoy the flexibility of serviced apartment living with hotel-style accommodation, appealing to both the business and leisure traveller, The Light ApartHotel consists of 60 fully equipped and beautifully furnished studios, one and two bedroom apartments and a range of penthouse suites. The Light ApartHotel is a true alternative to top-end hotels and gives flexibility for families whose kids aren't quite independent, but too old to share a room. Once you've tried it, we know you'll come back for more." ... more   less 
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Also Known As:
The Light Boutique Apart Hotel Manchester

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