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Velvet Hotel
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Reviews (1,870)
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Reviewed 16 November 2011

Just returned from a 3 night stay and this hotel is brilliant.The owners should be very proud because believe me they have thought of everything.The staff were all very helpful and friendly in all areas of the Velvet.The room was really tastefully furnished and had one of the best hotel bathrooms I have seen,and I install top end bathrooms for a living.
The bar is comfortable and perfect for a before and after dinner drink.The restaurant and food at dinner and breakfast both excellant,try the the dessert cocktails they are very clever and very good. On top of being good they took 50% of the food bill at our last dinner.
As with most city hotels parking is a problem but they have even thought of that as you park in the nearby NCP carpark and the hotel discounts the cost by 20%.
My wife was impressed with the small details like the daily fresh milk in the room for the tea and coffee facility,REN toiletries,ice replaced in ice bucket daily,nightly bed turn down service,towels and linen changed daily.
I have stayed in a lot of hotels and I could not fault this place,would definitely stay again

  • Stayed: November 2011, travelled as a couple
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1  Thank petercrisp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2011

Stayed at end of October. Rooms to high standard... They even give u fresh milk for tea, no uht nonsense!
There was a fire alarm in the early hours but very calmly and professionally dealt with and we were immediately given late check out and offered a free lunch. would have stayed again regardless!
Would Certainly stay again.

  • Stayed: October 2011
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Thank Lau9925768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2011

Velvet Hotel is an exceptionally well-run hotel, with the quality of service you rarely get in city centre short-break hotels. From the moment you enter the front door and climb the stairs to the lobby, the front-desk staff can not do enough to help. We arrived late (thanks Virgin trains) to meet friends in the hotel restaurant, so the front desk manager was kind enough to take all the bags off us and organise them being taken to our room while we rushed off. The rooms are beautifully done out, with everything you could imagine wanting, and really lovely extra touches like sweets in a jar, and a rubber duck for the bath. My real evidence for how good this hotel is is their performance under pressure.. while we stayed at Velvet we were woken at 5.30am by the fire alarm and the resulting small electrical fire required all hotel guests to spend some time standing in a car park. The staff continually kept us informed as to the progress of the fire service investigation, and just as my patience was wearing thin and I was getting cold, they organised for us to sit in the warm in a nearby bar and brought us hot drinks to keep us going. When we got back to the hotel 90 minutes after the alarm, all departing guests were offered late check out and the staff had thoughtfully opened windows in our room to air out the smell. We later also discovered that the truly excellent breakfast in bed we had ordered for a treat was also offered complimentary as an apology for the alarm. My only note of warning is as per the other reviews, it can be quite noisy on a Saturday night - we were there over Halloween weekend - the air-conditioning and double-glazing mean that this did not affect our sleep at all, but if you are easily irritated by knowing there is noise, then possibly Saturday night is not the time to come. My other main tips if you're thinking of staying at Velvet: 1) don't bring toiletries, theirs are REN and amazing and replaced like clockwork everyday; 2) have the breakfast in bed, it is exceptional; 3) investigate a room on the upper floors where the noise is probably even less of an issue. All in all, highly highly recommended. We can't wait to go back.

  • Stayed: October 2011, travelled as a couple
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Thank Lonelyasacloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

We only stayed for 1 night on a Tuesday but we couldnt have asked for a better experience. Friendly staff and warm welcome followed by excellent room and great attention to detail throughout. WIll stay again next time we are there.

  • Stayed: October 2011, travelled as a couple
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Thank MarkFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2011

i could be here days writing all the good stuff about this hotel but i will keep it short....

We stayed here before we flew to Mexico for our honeymoom, the room had such a WOW factor and the food was just devine from the restaurant, not to mention the cocktails!!

This has to be one of my top 3 hotels ever and there isnt a doubt in the world about us returning!!!

FAB FAB FAB!!!

  • Stayed: May 2011, travelled as a couple
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Thank LadyJo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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