We booked this hotel based on the majority of other reviews on this website…however we could not have been any more disappointed.
Arriving at the hotel, it wasn't quite the boutique location, however once up the stairs to reception it looked ok.
The room itself looked fine, and the service from the lady who checked us in was great. So off we headed into Manchester for our usual mooch around the shops and cafes. Once back for a freshen up however, things took a small turn for the worse. Despite the fact this was the darkest room I have ever been in, and belonged more on Mordor than in Manchester, I hopped into the pitifully weak shower to freshen up…after 15 minutes of trying to rinse the soap suds from my eyes, I grabbed a towel from the pile and was about to dry myself when my wife shrieked, at what was a rather large brown stripe up the centre of my white towel. I am 38 years old, and I did not need forensic testing to tell me what this stain was…what was even more concerning, was that this towel had clearly been laundered, and so I am worried for the person from whom this rather stubborn stain was produced. No amount of Vanish, or Cilit Bang had cut the mustard in removing this stain, however the hotel had seen it fit in using the towel with the brown stripe as fresh laundry..suffice to say I dried myself with a hand towel.
We then headed off out back into town for a lovely meal, and returned back to the hotel at about 12.30am. Now then, we knew when we booked this hotel that it was near a couple of bars, however if you are going to market yourself as ANY sort of hotel, not least a 4 star boutique hotel (please, Velvet, you need to visit Great St John Street Hotel if you are wanting to market yourselves as boutique), then one of the main selling points of a hotel, is the good nights sleep that your guests are expecting. Well, our bedroom may as well have actually been INSIDE the nightclub for how loud it was. And we were two floors up. The only thing that was louder than the music was the shrieking and shouting from the hoards of people outside our room. A quick call to reception, and the very helpful hotel manager came to our room to check the noise levels…he quickly agreed it was ridiculous and disappeared to see what could be done. Over the next hour, as we were trying to get to sleep, not only were we kept awake by the thumping music, and the shrieking masses, we were now having to contend with the duty manager phoning our room every ten minutes to ask us if we had managed to get to sleep yet???????!!!!!!!!!!
His final phone call at 1.15am was the best of the lot. As I mentioned earlier, I am 38 years old, am married with two children, and myself and my wife had managed to sneak for a night away without the kids…we wanted a relaxing day, and a good nights sleep before we aged any more than we already have, thanks to there not being enough hours in the day, and our ever demanding kids…and so I found myself, almost in tears of despair, stood at 1.15am in my pants, trying to explain to the duty manager on the phone why I am still not happy with the noise levels, and that I will only be happy when Gloria Gaynor and DJ Shadow are banished from my ears for good for the evening, and I can FINALLY get to sleep.
The duty manager then says he has spoken to the owner of the hotel about my issue, and the owner has kindly agreed for me to leave the hotel NOW, without charge, if I am still not happy.
I REPEAT…it is 1.15am, I am in my pants, and I am knackered, from a day of food and drink, and 11 years of parenthood….WHERE AM I MEANT TO GO???!!!! I thanked him for the kind offer, politely declined, and hung up….half an hour later the music stopped.
WAHOOOO??????? not quite…..as the only thing more annoying than trying to sleep above a nightclub, is the man (or woman) who had the room above us, and paced, on the squeaky floorboards….for the next three hours…THREE HOURS!!!!! What was he doing?? My mind wandered..was he drunk? Walking his dog up there? Was it a cunning ploy by the owner to get me back for my unacceptable demands of relative peace?? The US army should employ this as an interrogation technique…
We eventually drifted off at around 5am….having run out of both tears and despair…
At 8am, we packed, checked out, and left…..
Boutique hôtels are wonderful when done correctly. If you want to stay in one…Great St John Street is a beauty…
If you want to stay up partying until the wee small hours…this is the place for you…however if you are a curmudgeonly man in his late 30's who wants to drift off to sleep with his wife, having watched a film on the telly and spent too much money in the shops…might I suggest Lenny Henry's option a far better one than this..
- Official Description (provided by the hotel):
- The chic Velvet Hotel on Canal Street opened in April 2009. It has 19 air-conditioned, decadent boudoirs with free Wi-Fi access and distinctive, modern designs. Velvet Manchester is well connected to Canal Street's Cafe Society. It is a premiere venue in which to eat and drink, relax or party, and has friendly, discreet service.The individual, stylish rooms have digital TV, an iPod docking station, Burt’s Bees toiletries and an in-room 'cocktail and canapé' packages, and more.Continental and full English breakfasts feature locally sourced ingredients and are served in the basement-level Velvet Restaurant (at an additional cost). ... more less
- Reservation Options:
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- Also Known As:
- Velvet Hotel Manchester