My partner & I stayed here for 2 nights while in the city for a concert. The 15 minute wait to check in should maybe have been a warning of things to come. The lady on reception was pleasant and did show us personally to our room - leaving behind at least 3 other guests also waiting to check in / out. We were kindly offered a welcome drink - which when received nearly 2 hours later - was nice, with fruit, ice, biscuits and fresh milk.
First impressions of our room were fantastic, very boutique and indulgent furnishings.
Bed was great, very comfortable and a bath tub which could have accomodated 4 people was a winner. However - after unpacking and settling in we started to notice small things such as dust on the bedhead which was without exageration 5ml deep. On using the bathroom we then found that the sink was not plumbed in correctly - any water that went in - came out - onto the floor.
We then went out for the evening and returned around 11pm - feeling peckish we ordered a sandwich on room service. The sandwich we first ordered was not available and we were told it shouldnt be on the in room menu (take it off if you are aware). We received our food in good time shortly after to find the sandwich consisted of a bread which was so dry it could have been brioche - but unfortunatley it wasnt, niether was it buttered - not even the obligatory lettuce leaf to garnish the plate!..it was inedible - was is a shame because the breakfast was beautiful. Great quailty produce and very well cooked and presented, as was the meal we had in the restuarant the following day - we would definately go to velvet to dine again...but as our hotel experience was then made worse by the fact when we decided to enjoy the huge bath tub and relax a little we were interupted by the manager knocking on the door to tell us that as the bath was filling it was leaking through the floor....so the luxurious bath was out of action along with the sink!
We have read the complaints on TA regarding noise - of which I have to say was not a problem we encountered - until the fire alarm was activated 3 times between 7& 8am.
In all Velvet bar and restuarant are absolutely great and we would definately return but will be staying in the Malmaison to ensure a bath and good nights sleep in a hotel that has been well fitted out and is maintained and cleaned to the expected level. Velvet has the potential to be everything it proffesses to be and I genuinely hope they acheive what they have set out to do..my suggestion would be for the Manager to check in for the evening and experience the above..and when he has laid on a great bed to see 3 light bulbs out and 1 missing, stains on the magnificent headboard,and wet feet when brushing his teeth he may then create a snagging list to correct all of the niggling 5 minute jobs that lie beneath the beautiful surface of a hotel that is failing due to quite simply a lack of attention to detail.
- Official Description (provided by the hotel):
- The chic Velvet Hotel on Canal Street opened in April 2009. It has 19 air-conditioned, decadent boudoirs with free Wi-Fi access and distinctive, modern designs. Velvet Manchester is well connected to Canal Street's Cafe Society. It is a premiere venue in which to eat and drink, relax or party, and has friendly, discreet service.The individual, stylish rooms have digital TV, an iPod docking station, Burt’s Bees toiletries and an in-room 'cocktail and canapé' packages, and more.Continental and full English breakfasts feature locally sourced ingredients and are served in the basement-level Velvet Restaurant (at an additional cost). ... more less
- Reservation Options:
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- Also Known As:
- Velvet Hotel Manchester