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Roomzzz Manchester City
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Reviews (1,433)
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All reviewsgrab and goliberty suitegrande studiosmart studioloft suitekitchen areamini kitchendouble showerrain showerself cateringprincess streetq parkfree wifiapartment hotelfresh fruitcomfy bedwet room
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847 - 852 of 1,433 reviews
Reviewed 8 December 2013

This hotel was a let-down, after the reviews we'd read on TripAdvisor. Our first impression on being greeted by the soft-focus photos of Chinese women on the apartment doors was of a seedy hotel or even a bordello. The furnishings and fittings were tacky and cheap. We had a Maxima apartment, with a spiral stairway to the upper floor. This creaked and cranked every time we set foot on it. The apartment felt claustrophobic because the only windows were skylights. On the upper floor we could also hear conversations from people in other apartments. The sofabed was not comfortable, providing no support in places.

If that were the only problem, I wouldn't have bothered to rate this already poor experience, but three days after we checked out we we received a letter with a fuzzy black and white mobile phone photo showing a lampshade which had come away from the metal ribs. The hotel claimed we'd broken the lamp and had charged our credit card £60 (for a broken cheap lampshade?).

We didn't break the lampshade, and there was no proof that we had done so. The photo could have come from any apartment or indeed anywhere, and the lampshade could have been broken by a cleaner for all we knew. Given the quality of the fittings, I wouldn't be surprised if it had just fallen apart, and they'd conveniently blamed it on us and used it as a pretext to charge our credit card an extortionate £60 for it. When I called to discuss this, they were most unhelpful. I managed to reverse the charge through my credit card company, but it made a not good experience in the first place a much worse one.

We do not trust this company, and would never stay with them again. We would caution anyone who is considering booking with them to watch their credit card.

  • Stayed: October 2013, travelled with friends
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3  Thank bluepencil2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guntars T, General Manager at Roomzzz Manchester City, responded to this reviewResponded 2 January 2014

bluepencil2000,

Thank you for your interesting review.

Firstly I would like to say that it's very unfortunate that you find Oriental Art and Asian culture seedy and bordello like especially considering that our hotel is located in the very heart of China Town.

As to regards broken lampshade and following charges, I can assure you that we have very strict and transparent policy in place when it comes to charging guests after their departure and all the relevant information regarding this is always sent to the guest as you confirmed it yourself. Also I would like to point out that upon checking in the guests are asked to sign registration card and 'agree liability for bill and any losses or damages to the premises or contents'.

It's very sad that you didn't like your room and that it didn't meet your expectations, I can only wish that during your three day stay you would have informed our 24/7 reception team of your dissatisfaction.

Regards
Guntars Tiskus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013 via mobile

Stayed in Roomzzz Manchester for my partners birthday - really enjoyed out stay. We received a warm welcome from the man on the reception desk (unfortunately can't remember his name!) who was kind and polite and provided us with all the necessary details regarding the hotel.

Our room was located on the 3rd (Liberty Suite) which was modern and really stylish. A range of amenities available such as cooker, microwave.m, fridge, computer etc. The bed was extremely comfy with feather pillows, we were able to request more of these from reception which were provided efficiently. The shower is easy to use and spacious also.

Breakfast was grab and go which we sampled once and enjoyed.

Overall, had a great stay staff are very polite and helpful would definitely book again.

  • Stayed: November 2013
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Thank pinn123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013 via mobile

Really nice, trendy design, convenient location, iMac in the room, kitchenette, clean, efficient.

NOT a hotel, no restaurant, bar, room service etc., but everything you need and a good little complimentary breakfast in the lobby.

Highly recommended if you are an independent traveller or for a romantic break.

Stayed: December 2013, travelled as a couple
Thank TravellerTVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013 via mobile

Hotel - the hotel is modern and clean and the staff were very helpful and polite. The hotel has a car park underground (Q-Park) which you can get at a reduced rate (30%) discount if you ask reception for a voucher, it cost us £14 for 24 hour.

Room - we stayed in the Penthouse Suite and it was really nice, clean, spacious and modern. It has a little kitchen area with the usual kitchen amenities. Bathroom was nice with jacuzzi bath and a built in TV. There are three other flat screen TV's in the apartment and also an Apple iMac available for use. We had the grab and go breakfast which consisted of tea's, coffees, pastries and muffins which were nice. The only negative thing I would say about the room is that there wasn't enough shower gel, shampoo etc.

Location - great location, near to Piccadilly station and on the doorstep of China Town. It was about a 10-15 minute walk to the main shopping areas such as the Arndale shopping centre, Deansgate and the Printworks. Christmas Markets were lovely very festive and lots of food and drink items!

I would definitely return to this hotel again, and would recommend it to anyone who is thinking of staying in Central Manchester.

Stayed: December 2013, travelled as a couple
Thank JenWelsh22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

Stayed in the Liberty Suite. Really good size, great value for money, and amazing view. The bed was large and comfortable. The reception staff were really helpful and made our stay extremely delightful.

  • Stayed: December 2013, travelled as a couple
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Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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